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September 2025 by Joel Sowalsky
Totally sucks. No customer service. Does not meet time commitments. Really, really awful. Should be avoided at all cost.
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July 2025 by Ted Delano
Capsule does not immediately get back to that is not true. As a type one diabetic, I’m waiting three days now for my insulin. And there crickets from Eric
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April 2025 by S.E Green
Excellent! Excellent! I cannot leave a handicapped elder family member alone to stand in line at CVS for 90 minutes to pick up a prescription. Neither CVS nor Walgreen's delivery is easy or reliable.
Capsule comes through everytime I need a prescription immediately and cannot wait for 2 weeks before mail order scripts will be delivered.
There text notifications are immediate. Delivery is perfect!
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February 2025 by jt ra
Would like to share my experience with my particular situation, I just been struggling with diabetes for a short time is new to me' & overwhelming, that can't be said to opting digital blood glucose monitor it was stremly difficult' & stressfu I just reached out to capsule not spectin a eny positive results but I was surprise when it was approve & redy for delivery, if you have requested any medical device & have been denied give them a shot
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December 2024 by Ilene Ungerleider
Capsule is wonderful! Responsive to questions, on time for deliveries and great follow-up.
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December 2024 by Kathleen Sheehan
Capsule is wonderful, i used to go to Walgreeens but to set for delivery was hard and I went days missing my medication. Capsule let's you choose your time spot. The people who deliver are wonderful and when you call they are very very helpful.
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June 2024 by KB Smiles
Honestly the best and most accessible pharmacy I've ever found. They are kind. They go above and beyond because they care about their patients. I'll never forget today. Our driver masked cleaned their phone to protect my mom who is got heart failure and me who is also immune compromised. Not only are they accessible physically but for autistic people they are also accessible because they allow texting for communication! Literally life saving to be able to text your pharmacy as an Autistic person communicating in person and on the phone can literally make me ill and take my whole day because of anxiety So being able to communicate through text has been amazing. I really hope they never change because they are so much better than any other pharmacy. Pharmacies that I might add have become completely unaccessible because of COVID and non-masking employees as well as people who come in the store. So having a pharmacy that can deliver as well as text goes above and beyond for accessibility. Honestly I hope more pharmacies start following the methods of capsule because y'all are literally the best.
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April 2024 by Hunter Phipps
Don't use capsule for any important medication.
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February 2024 by Yelena Sigal
Patient centric and efficient. Filled my prescription quickly and accommodated earlier delivery request. Thank you Capsule!
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January 2024 by Jules Renner
I’ve been using this service for three years and it used to be reliable, but lately I’ve been experiencing late deliveries and carriers leaving prescriptions on my porch without contacting me. Capsule has been unresponsive to my feedback on these issues. I will be switching pharmacies.
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November 2023 by Sophia K
I had used Capsule for 2+ years and had nothing but good things to say about it. As of recently, they've fallen down hill and today I'm officially done using them. I paid for an order which was delivered 10+ days ago, yet today I was informed my "payment didn't go through". Despite showing them a receipt- they charged a separate card on my account... I'll be disputing the charge and transferring my scripts ? Keep in mind, as a professional in the medical field, no prescription should be released to a client without payment. Do better Capsule, do better!
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October 2023 by Namirah Quadir
Seamless and efficient experience. Absolutely love the app. Super helpful customer service team too!
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October 2023 by Sarah Johnstone
The business model of this pharmacy is bad for patient care. We had an antibiotic submitted at 6 pm following a sick visit for our son. Capsule was both unable to fulfill the script that day and had zero system in place for transferring the script so that it could be fulfilled elsewhere. Therefore, if there is any question about urgently needing a prescription filled, DO NOT USE THIS PHARMACY. Honestly, I'm a physician and this pharmacy endangers patients who may not realize that they cannot fulfill scripts after 5 pm and lock up prescriptions overnight making fulfilling them elsewhere impossible. Pharmacies like Capsule that are bottom line only (profit-focused) should be closed.
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August 2023 by A
Has gone way downhill. Used it for over two years now.Used to offer 2 hour window for delivery, lots of options for delivery times. Now there’s 3 times and they’re 3 hours long. If they show up.The last minute cancellations when you’ve been waiting around for the delivery is just unacceptable.They offer the service without any extra fees, but maybe they should charge a little so it’s not just a massive inconvenient headache instead of being a useful service.Back to in store pickup.
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August 2023 by Sharon Somes
I love capsule pharmacy! Since I'm disabled right now and going for a complete hip replacement next Tuesday I so appreciate them delivering my medication most of the time they're on time between certain hours they promise with delivery and they come through. They let me know when I need a refill or I need a delivery of one of my medications they allow you to pick the time and I like the fact that somebody has to be there they don't just leave it like for my pharmacy. And they are so kind and helpful they let you follow on the Google map where they're at so you know when they're getting closer to your home I just love capsule all the way around there isn't anything they don't do. Thank you capsule Love all you guys. Sharon Somers
