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October 2023 by Chagit Stallman
The pick up was from a garage around the corner from the office in Boston Atlantic Ave. They didn't tell me we need to go in elevator to 7th floor so I had to come back and ask...The vehicle received had many dings, was only 3/8 full (rather empty) which required us to stop and fill up before our long trip even started. By the way, we returned the car with 3/4 full gas, but will not be credited.We were also appalled by how DIRTY it was inside (found half eaten chips under the driver seat, flakes of sorts in the different compartment and at the back).Also drop off stuff on west 49th street NYC was very unfriendly.I will not use this budget rental company again, and do not recommend.
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October 2023 by Ron Barden
Terrible experience with this car rental. We had to have it jump-started by AAA two times. Calls and voicemails to the rental office went unanswered and unreturned. Finally, calls to emergency service got a replacement car, but it took over 5 hours of us being stranded. The replacement car was dented and dirty.
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October 2023 by A Tamler
Stay away. They are a joke. The car we got was a piece of junk. Customer service didn’t help us to exchange the car until it didn’t work anymore. We couldn’t get help on the phone and now they are charging for roadside assistance that we never received
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August 2023 by Joseph Cummings
I had a great experience here. Picked up car flawlessly, elevator up to 7, head out. Perfect. Cheaper than airport as well.
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August 2023 by Joe
Budget rental was great. Process for pick up and drop off was quick and clear. Good service and great cars all around. Would recommend to anyone looking to rent in the Boston area. Way cheaper than renting a car at the airport.
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August 2023 by Leighton Jones
So the car we get is parked behind another car. Not just that, but the car isn't even the same type of car we booked. They just gave us whatever they had. Unacceptable service
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August 2023 by Laura Gammill
Car we were rented at this location was fine but key fob was non-functional and did not lock or unlock the car, causing a huge inconvenience as we could not lock the car during the duration of the rental (we changed the fob battery, and an indicator light illuminated showing it had power but it did not communicate with the car). This should be checked during cleaning/prep for rental
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July 2023 by Janet Starcevich
Easy pickup and drop off Boston Wharf location, hundreds lower rate for 10 day rental compared to airport locations
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July 2023 by Dan MacIntosh
This location is convenient to Logan Airport and doesn't have all the additional fees associated with the airport. Easy in and out of Boston.
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June 2023 by Angus Lau
Totally scam. Worst rental car experience ever. They claimed that I didn’t return the car key and then said they could not find their car. They will try whatever way to charge additional to your bill. Rubbish car rental service. Saw other comments the same experience. Shame.
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June 2023 by Daphne Lu
AVOID AT ALL COSTS! Extremely rude customer service, damaged vehicles, and made all sorts of wild claims to upcharge. We ended up paying twice as much as was quoted on Expedia. Please do not trust the 5 star reviews! This place is scamming people!
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December 2022 by kokonet P
The rental car was not clean inside, and another stupid issue is if you do not have a credit card, you cannot rent any vehicle. I'm a person who does not want to have any credit cards. The explanation was that people could still rent cars because they required a credit card, which made no sense. Budget, please review the rental policies.
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October 2022 by James Fitzpatrick
Avoid.Poor cars, no courtesy in the office (okay in the car park).Overcharged as they processed our check out slowly due to an empty office
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October 2022 by Omar De La Cruz
Paid for car in advance only to be told they were sold out. DO NOT TRUST THEM!!!! Unable to help
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September 2022 by Colin C
Absolutely terrible place. Avoid at all costs. I had rented a convertible to drive my family to Maine and was very much looking forward to it. However, when we arrived I was told that all the convertibles have been recalled which is completely a lie. To add insult to injury when I was returning the piece junk car that they gave me instead of the convertible mustang I had paid for, I saw the mustang that I paid for being driven around by an employee in the parking garage. Clearly not recalled. It looked like they just wanted to take it for a spin on their own.I was very unhappy and it ruined my vacation. I will never ever ever again rent from budget.
