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January 2024 by Adrian E J
Terrible experience, in winter do not take this tour unless you want to spend the money for fun, the vinyl on the windows has a terrible quality, they are old and dirty and you can't see anything of the city. The experience has been terrible, even though it was $200 for 4 people, it was literally a robbery. Don't take it in winter when the vinyls are underneath. I'm going to demand a refund from the company.Terrible experience, in winter do not take this tour unless you want to spend the money for fun, the vinyl on the windows has a terrible quality, they are old and dirty and you can't see anything of the city. The experience has been terrible, even though it was $200 for 4 people, it was literally a robbery. Don't take it in winter when the vinyls are underneath. I'm going to demand a refund from the company.
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January 2024 by Jackson Navarro
As a tourist this was a complete mockery of the experience I lived in Boston, the payment is very expensive and the quality of the service is terrible since the windows are completely dirty and old that does not allow you to have a complete view of the city , Terrible service to meet Bosto, you and my friends who come to visit Boston I DO NOT RECOMMEND IT. I add photographs and add that I am not the only one dissatisfied on the trip////As a tourist this was a complete mockery of the experience I lived in Boston, the payment is very expensive and the quality of the service is already terrible The windows are completely dirty and old and do not allow you to have a complete view of the city. Terrible service to meet Bosto, you and my friends who come to visit Boston. I DO NOT RECOMMEND IT. I add photographs and add that I am not the only one dissatisfied on the trip
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January 2024 by Denise Griffin
What a fun experience!!!
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December 2023 by Aaron Leek
Tour was great but Townie was the driver / guide you gotta ask for. The ultimate Boston tour by someone authentically Boston. Funny and knowledgeable, we had a blast with stories and inside tidbits. Ask for the Super Bowl story!
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November 2023 by Jessica Diaz
Very informative and easy to hop on and off. Drivers were great. Looking forward to doing the tour again next year!
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October 2023 by Jennifer Johnson
This was such a fun experience! The driver recited lots of history and eas very funny. You can hop on and off whenever you like. Our driver was "Townie" and he was absolutely amazing! The photos are all from the bus! I would recommend riding all the way through and then deciding what stops you want to get off at. The busses run constantly.
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October 2023 by Marsha Brown
Enjoyed the Tour. The choice of stops was amazing. Tour guides commentary was very educational and he held your interest. I was in a group of 3 Senior citizens with various physical challenges. The bus was not accommodating to our issues . But the help to keep us safe came from our fellow travelers...from college students to our fellow Seniors. Thank you to all the good and caring people who helped us.We will remember to Pay It Forward!
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October 2023 by Gerald Weller
Today was absolutely the worst experience we have ever had with Old Town Trolly! Waits well over a hour and the poor driver has to explain at every stop why passengers can’t get on. Management was totally at fault and did nothing to help! We have be3n on these tours in the past with no issues but this admin staff needs to step down. I will be pushing for a refund!! !! Awful customer service!
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October 2023 by Cool Halloween
Very nice, friendly staff. The tour was great. However, with Boston traffic, it makes it hard for the Trolly to operate in a timely manner.
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October 2023 by Marie A
Great way to see the city but it can get busy. If a cruise is in town the trolleys will fill up quickly. We had several pass by because they were full.
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October 2023 by Bert
Informative tours, with nice clean buses. The staff were friendly and knowledgeable and never waited too long to get on a Trolley.The only issue I have is the Trollies do get more expensive as the day goes through. We went on at 12 pm and it was 10$ more than what the website said. So good side you'll always get a sit, but it's pretty high price. When we went on there was a ton of room so it didn't seem necessary, especially with how many trolleys they had running. So if you want the cheapest price possible go early.But we were only in Boston for a day and it was definitely worth doing, to get a nice view of the city and some information about the place quickly.Included are some pictures I got while on the trolley in case you're interested in the view you get.
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October 2023 by Barry Martinette
I do not typically leave bad reviews but this is well deserved. We really thought this would be a great tour. We had tickets to see the Red Sox play the Yankees and had planned to do this tour the next day. The game was rained out and rescue l rescheduled the next day. We left the game early, about 3pm, to do this tour because the tour stopped at about 5pm. We rushed to the nearest trolley stop and got on the bus to learn that the tour was ending an hour early. We were not happy to have left the game early NOT to be able do the tour. The website clearly stated 5pm, my confirmation email clearly stated 5pm, the only thing that said 4pm was a sign on the trolley. I had even called and spoken to them on the phone about buying the tickets and nothing was said about closing early. Being that we were leaving early the next day, our plans were wrecked. The driver seemed like a great guy and we will probably try again when we come back through.
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October 2023 by Brian Maddix
First time in Boston, did the Hop-On-Hop-off tour. Really enjoyed the tour, our driver/guide Devilin was informative and funny. Great way see a lot of tourist attractions when pressed for time.
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September 2023 by DP B.
Pro: Get around to many top sites and get off, look, get on another bus. Con: A driver we were unlucky to here TWICE on two sections of the tour separated by a few hours was "Quint" who fancied himself quite the comedian and who sprinkled in the occasional inappropriate political comment. LOUD and painful to put up with. It was SO pleasant to get off the bus and to not have to listen to him droning on.
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September 2023 by Linda W.
Purchased the 2 day package. Great way to see the city and get history about the city. Day 1 we had 2 drivers, Skipper & Captain. Both were delightful and highly informative with lots of humor thrown in. Day 2, we started with a driver, New York. This guy was terrible. Scattered information, more his personal observations. Our 2nd driver, Cubby, was great with lots of good info. Trolleys did get full, and people were waiting for a while, but the company was trying to get more buses out.Would recommend, just be patient and not in a hurry to get in the full tour.
