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June 2024 by Abigail Loughran
Awesome service, the associate helped us find more items to consider. She was friendly and very helpful!
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April 2024 by Sree Maram
My and a friend bought 14k gold plated rings here (2 different models) and confirmed with the employee there that the ring would not tarnish. They both started tarnishing 3 weeks later and had several of the gems fall off. I also never received the receipt that I requested to be sent to my email. When I called to asked for a return they asked me to ship it in and pay for shipping. They also told me that returns can be made for up to 30 days in store - but over the phone told me that I passed the return date. Overall not satisfied at all with the product or customer service.
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December 2023 by Susanna V.
Customer service is very limited: they call you back on the wrong number and have zero understanding/flexibility.
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September 2023 by Gabrielle St.Hilaire
Went in looking for a concert outfit, the girls were so helpful and pulled a bunch of stuff for me to try on. Lovely experience
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April 2023 by Michelle O.
I went into the Andover location for the first time a couple of weeks ago and was so excited to shop. I worked with a woman who was very nice and made suggestions around the store. I liked a bathing suit but it wasn't my size so she said she could order on-line for me. I picked up a couple of things and then she ordered the suit for me. Everything is great! The suit comes in 2 weeks later and you have to pick up at the store. I grab the suit ask the woman the return policy she says 14 days so I take it home and tell her I will try on and hopefully it will fit. I come back 5 days later all within the 14 day period and say it's too big and she tells me it was a final sale. We go back and forth for awhile and she tells me my receipt says its final sale. Meanwhile I never got the actual receipt until I left the store because it was in the bag with the bathing suit. She tells me it says that online. Again I never placed the order so didn't see that. She points to this small sign on the side of the register table which I wouldn't have seen. Tags are on the suit, never been worn, and the lady never told me it was final sale. She won't even give me a store credit. Super bad customer service and I will never shop there again. I am a small business owner and tried to give the owner a heads up but can't find her contact information anywhere. Beware !!!!!!! Who buys a bathing suit they have never tried on when you can't return it. Horrible service and the girl basically messed up and wasn't owning the situation. A huge loss because I love shopping and have a big network I will be sharing this situation with. and BTW I never post a review but this made me furious.
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November 2022 by Nicole B.
Amazing service. Great pieces. No knobbiness. A find. Run, don't walk, over to this great boutique. All kinds of women are in there shopping and having a good time.
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September 2022 by April W.
The staff really tries to force you to buy clothes. They are very pushy and I have felt uncomfortable multiples times at this store.
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September 2022 by Manaal Syed
Came here after a very long frustrating day of shopping for a fancy event. The associate Ciara was extremely helpful and was patient with me while I was getting frustrated that a lot of things were sitting the right way. She managed to find some great dresses/sets for me and I ended up picking out 3 potential outfits for the event and another dress and a pair of shoes just to have. Had an amazing experience!
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October 2021 by Katelyn Shea
Yesterday, I was looking for a dress for a wedding and the sales associates helped me pick out a bunch of dresses and then styled my entire outfit for me!!! The three women working were all so helpful and personable, I will definitely be coming back!! Highly recommend!
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August 2021 by Jenna Scotti
I travelled to Boston last year with friends and ABSOLUTELY fell in love with Bobbles & Lace. So much so, that as a Philly native, I have been shopping ever since. I just message a stylist whenever I want to buy anything, or I shop online! So easy and keeps my Bobbles addiction going :) Best boutique I have ever been to!!!
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October 2020 by Kayla D.
Super cute clothes. Super annoying staff. Actual vultures giving me 7 items to try on when I go in for one specific item. Left with what I originally went in for as indented. Will be shopping solely online. I get there is a quota of some sort but goddamn.
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June 2020 by Amanda Rose
This is the most unethical store and company! Do not support this business!
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July 2019 by K T.
Love this store so much. It's so cute and it has great style. The store is organized soo nicely and the jewelry there is very beautiful. Would shop again!
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October 2018 by Addy G.
Quickly one of my favorite stores. My only issue with this place is that I hadn't found it sooner. My sister and I were walking around with pumpkin spice lattes on a beautiful, early fall day. Walking down Newbury Street is one of our favorite things. We were going to stop into Bobbles "for just a second" for our first time. An hour and a half later we left with purchases. We met Emily who was amazing! She was adorable and helped us so much. She was the perfect sales woman without being too pushy but still recommending things that she thought would look great on our figures. She knew exactly what size we were without having to ask and she made us feel confident when we tried everything on. She was also letting us know what was on trend and we should be looking out for. She, herself was wearing B&L gear which looked so good I almost bought her outfit! The shoes I decided to buy we're not available in my size, I am a 7 1/2 so usually nothing is available, it's a very popular size. She said no problem and that she could have it delivered. I received it a little less than two weeks later and I'm so happy with my shoes. I literally get compliments no matter where I go. They are so different and cool. They are also very comfortable and they were only $60. My sister left with a dress that she wore on a night out in Boston a few nights later! We were so happy with our purchases and we can't wait to return. I also definitely need to check out their website in the meantime and maybe do some online shopping! Shoutout to Emily who made our experience RAD.
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September 2018 by Emma Danielle
Great affordable fashions favorite shop in the area!!
