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September 2024 by JING
Employees are very friendly and helpful.
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September 2024 by lara tang
I told the girl working exactly what skin problems I was having, and that I wanted just
one product and not a whole regimen or anything, and the associates suggestion actually works. Pricey but it did as advertised. It’s a stick for fading dark spots which is interesting because I’ve never seen one before, and I don’t really like serums. And it has been working too. Very pleased
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September 2024 by Becky G
The sales associates were chatting in back. After several minutes looking at Chantecaille one associate finally came over and was very unprofessional and rude. I left. The store is dark and poorly laid out. This was lunch time on a Friday.
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June 2024 by Julie Elaine Brown
this place is a mess. The associates are so unbelievably rude, Interestingly, they seem to ignore anybody who doesn’t look like a teenager aka, the people who actually have money are ignored. I went in and made a purchase recently and I knew more about the colors and products than the associate. Don’t waste your time and FYI, the website customer service is just as bad.
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April 2024 by Michael Dumican
My wife had an extremely bad experience at the Newbury St location. The associate was a bald women who was dressed sloppy and inappropriate with a terrible attitude . She was unprofessional and racist towards my wife and her friend. The associate was condescending in the way she spoke to clients as well as other associates. You should be ashamed of the people you have representing a store with such expensive products. If we are paying a substantial amount of money for things the associates should be dressed professionally and not like they rolled out of bed
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October 2023 by Sandra T.
Unfriendly and unhelpful. I walked into this store and two sales assistants just looked at me. No greeting whatsoever. Another only interacted with me when I specifically asked her a question. They did, in fact, have the product I was looking for but I decided to take my business elsewhere.
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October 2023 by Svetia Rusenova
Thank you Tanya for gift wrapping and being so nice. I’m so impressed.
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October 2023 by Giovanni “Gio”
The store was busy but Tania took her time and wrapped my fragrance and even sprayed the tissue.
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October 2023 by Giovanni Balsamo
The store was busy but Tania took her time and wrapped my fragrance and even sprayed the tissue.
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October 2023 by Dimitar Sopotski
Tania was helpful with helping me buy skincare for my wife. I can tell she’s a knowledable esthetician
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October 2023 by Channel De Leon
I was excited to try this store since I have sensitive skin and they seem to have a lot of options. The store doesn’t have a clear layout so I had to ask for help. They do not sell EltaMD in store, which is absolutely fine, but did not offer to help me with other sunscreen options. It didn’t seem busy as I was the only person in the store so I tried to engage again but they turned around to do some paperwork. Disappointing encounter - hopefully this is a one time instance?
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July 2023 by My Space
Lisa the store Manager was courteous, friendly, warm and also her colleague was SUPER helpful. I was looking to stock up on my Kjaer Weis lipstick but the Newbury branch did not carry the line.Overall great customer service & first experience.
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July 2023 by Juliet Dixon
A cut above for higher-end beauty products . Staff is always very knowledgeable and helpful
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May 2023 by Talia C.
Came her to browse for Mother's Day gifts. The girls who work there did not give me any notice. I was browsing and not one came up, asked if I needed help, anything. They didn't even welcome me when I came in. Ended up walking out cause they clearly didn't want my business. Prefer the BM in Seaport.
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May 2023 by Kate Albert
Finn saved my life. Best staff.
