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August 2023 by Kimmarie K.
Excellent experience with Blue Hill Radio and Appliance. From start to finish I give 5+ stars. Purchasing from a family owned business definitely has many perks. Jack was fabulous and continuously said "we want you to be happy with what you purchase". Absolutely no sales pressure. Jack suggested I do more research and sleep on it. Removed my old washer and dryer and went above and beyond to accommodate me knowing the concerns I had with removal and delivery not being the same day. Jack was not only professional but very kind. Jim and Shaq (sp ?).........just WOW. Removing a washer and dryer from a second floor in a narrow space and then a narrow staircase that has a turn is no easy task. I saw first hand what it entailed and they did it with a smile and worked their magic. Delivery day couldn't have gone smoother. Jim continuously said "we want you to be happy with your purchase". Jim and Shaq treated me like family and not just a customer. Hands down this was the best experience I have ever had purchasing large appliances. Jim repeatedly said "any issues call us immediately". THANK YOU......you are all the best.
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June 2023 by Marc Regan
Here's a story you don't hear every day. My freezer was icing up. I'm sort of handy, so I did some troubleshooting, but I couldn't figure it out. I saw Blue Hill Appliance recommended on Facebook so I wrote them an email explaining the issue and asking if they could come out and fix it.James replied promptly, offering me a reasonable sounding quote to come out, but he also explained that I had nearly found the problem, and gave me a step by step process for fixing it myself. I ordered the part and followed the directions he provided. Fridge is now defrosting perfectly. I think this says a lot about the way they run their business. Thanks James for helping me out! I look forward to hiring you for future appliance repairs / buys.
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February 2023 by Jeanne Reis
I purchased a new washer and dryer.Excellent customer service. A great place right in the neighborhood. No big box store!
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October 2022 by Catherine D.
Probably the best business in Boston. Efficient and quality customer service. Excellent repair services. Very fair pricing. They have helped me out several times.
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September 2022 by Terrianne Donovan
We bought a used range from them. So far so good, let's hope that it lasts!
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June 2022 by T. Dono.
We bought a used range from them. So far so good, let's hope that it lasts!
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June 2022 by Scott G.
I asked Blue Hill to come out and diagnose a problem with our fairly old washer. They spent about 45 minutes going over it, and then gave us a very detailed, yet understandable explanation of how to deal with it. I won't say exactly what happened regarding the fee (I don't want to leave the impression that I'm calling out their policy give this is one experience), but I would like to just say that it was extremely and surprisingly fair. This was a very unusual yet very pleasant customer service experience. I highly recommend them!
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April 2022 by Don Weiss
Fast, friendly, knowledgeable, gave us a break...will definitely call them againService: Washing machine repair
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October 2021 by Jess T.
My refrigerator suddenly stopped working and I needed a replacement quickly. I needed a very specific size to ensure it would fit into the framed out area between cabinets. Everywhere I looked the type I needed was on back order, some of them 6-8 weeks out. Jim at Blue Hills was able to find one that would be available in just one week. I provided the dimensions and features I needed over the phone and he was able to order it for me. They even took away my old one and did a great job setting the new one up. I would highly recommend them for all your appliance needs. Their prices are very reasonable and the service is outstanding!
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March 2021 by Gina Montalvo
Received beautiful fridge ?
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February 2021 by Jason Newman
I called today to have my fridge looked at. Jim came out within a few hours and provided outstanding service. I highly recommend calling them for any appliance needs. It's great to have a local business that exceeds expectations.
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October 2020 by Isabel Diaz
Friendly and prompt
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September 2020 by Wen C.
Very honest and responsible company , they do the job. The owner great man and his son ver responsible people. I recommend then.
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April 2020 by Gayle K.
i would just like to say that i would highly recommend this business based on their amazing kindness in helping me during a tough time. i am a nurse during the pandemic and have been doing a lot of washing. last night, after a 12 hour shift, my washer was smoking and burning and the house smelled like an electrical fire. when i called blue hill radio and appliance today (a father and son operation), i talked to the father, jack over the phone, and even though they don't service samsung washers, he stayed on the phone with me and guided me through getting my washer up and running safely again. i'm about halfway through a trial wash right now and all is well...fingers crossed. the point is, is that jack was willing to help out a person in need despite that fact that there was NOTHING in it for himself. i hope to be able to give him some business on another occasion or at least let people know there still are some good guys out there! p.s. a good friend of mine was the one who referred me to blue hills radio and appliance and she has used them several times and raved about their service!
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January 2020 by Richard Reed
It was a referral to the brother in law
