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February 2024 by Yeral Leal
I went to get my brother a bank account yesterday, with his documents from home country, mind you he has his passport and his driver's license from his country and this guy last name Nuñes tells us that his license is spired, we showed him the expiration date on the back of the license, then this Nuñes carather pulls out on this computer a picture of a Colombian ID claiming that was the real license and not the one my brother had. On the search bar he had searched "Colombian ID which and ID card is totally different from a drivers license, at least in Colombia. Very bad experience and mind you we had made this appointment with this carather over a month ago and he never mentioned anything about his license and he even looked at it back then. Also our appointment was at 10:30, we arrived at 10:20am and at that time he took another client and started our appointment almost 20 minutes late.
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February 2024 by K GM
Super bad customer service!The employees are just talking to each other, while there is a big line waiting for them!!!Such a great location with lazy employees! They get pay for chatting to each other! They is only o r teller for 10 people!Choose the next manager wisely.Never come to this location.
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February 2023 by Harry Noh
Ridiculously slow service. Takes 30 minutes to cash a check. Only one teller working at a time.
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September 2022 by Roses Hair Design
Was very poor and slow ? ?
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December 2021 by Mohammed Almarri (MA)
Worst customer service ever
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July 2021 by Josue Perez
This has to be the worst BoA ever slow and unorganized...everytime i come here there is an issue with time and concerns not being properly addressed...go somewhere else
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March 2020 by Ahmed Khalif
Worst customer service ever. They don’t even try to help you they just want you to leave. they only work for certain people of ethnicity. Discrimination is there as well. My third time they treated me very badly.
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January 2020 by Jordan Burnham
“What country are we in?” is the question that one must ask one self when entering this location. If you go in here not speaking Spanish you’re the outcast even though it’s located in Boston.
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November 2019 by Seble Woldeyohannes
Bad customer service. Don't recommend this location at all
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August 2019 by bBozo Kuki
Super long lines and also short operating hours...
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May 2019 by Will Peters
It's a bank of America...and it's fine!
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January 2019 by Lois L.
I go to this bank twice a month. I am always disappointed by the long lines every time I come here, What is up with that? The other branches like Dedham, Needham and Newton Ctr. do not have this issue. I see your staff standing around doing nothing with just one teller working at the counter. Everyone in line complains about it and people where I work all talk about it also. What I might do is pull out my money and it will not be pretty.
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November 2018 by Gio Soto
Very bad costumer service they are lazy an rude.
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October 2018 by Karin Maxey
Suuuuuuper slow customer service. Average time per customer must be about 7 minutes, and there's always a long line. The tellers are slow, though nice....once you've waited forever to speak with one of them. I've been here a number of times just to get quarters and have had to wait at least 20 minutes, if not more, each time. Worst BoA experiences I've had by far.
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October 2018 by Tracy Taylor
Worst Bank I have ever been in, their customer service sucks and they only have 1 teller the line is always out the door and they close at 4 and not open on the weekend, they are in a busy area. Do better Bank of America Do Better.
