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February 2024 by Sunny Paik
Not even get one star!!!This is the worst bank I have ever been to..There is one teller and the wait is more than 30min for one customer at the teller...INCOMPETENT
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August 2023 by Kim Lee
Armed security you have outside right now is flirting with ppl.
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July 2023 by Kristine Ramirez
My recent visit to this Bank of America Financial Center was disappointing. The manager and staff lacked professionalism and knowledge, failing to answer basic questions about their special banking offer.When I inquired about the specifics of the offer, I was met with confusion and vague responses. It was evident that the staff lacked a clear understanding of the product they were promoting, which was a concerning red flag. As I continued my line of questioning, I noticed glaring inconsistencies and errors in the information provided. It became apparent that the staff's knowledge of basic banking concepts was inadequate, making it difficult for them to address even the simplest queries effectively. Their inability to articulate crucial details about the offer was disconcerting, leaving me doubt about BOA's competence.I had to visit another branch to get the assistance I needed. I strongly suggest BOA hire more qualified employees for this branch.
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June 2023 by BostonYanke3
Horrible Place and staff besides the lady who’s name begans with a M, she is great. The Manager Mori would not let me withdraw my money that I just cashed out from my cash app. He asked for my phone number and made it really difficult. He made me go to the atm for my withdrawal, And not at the counter.
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June 2023 by James Applebury
Bank of America is a scam. It’s a fraud. They close my account took the money and haven’t sent it to me and didn’t give me a reason for closing my account. This is the worst experience I’ve ever had with any bank. I am now on the verge of losing my apartment because of Bank of America, because closing my account before my direct deposit hit is Now become such a big problem for me and there’s nothing they’re going to do about it I wish I never trusted them with my money. They lost my money more than once, and. This was a huge waste of my time.
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June 2022 by Sujatha H.
Smaller branch but had what I needed. Mori and Annie were especially kind and helpful. Very nice people that made sure we had what we needed. They were open on time the day we went.
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April 2022 by Luri Bao
Really nice and efficient
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May 2021 by Gayatri Chippada
I visited this bank almost thrice and it was the worst service ever. Each time I visited the bank I had different issues but the only solution they gave me is to call the customer service.
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October 2020 by akhil prasad
I'm an international student who was looking to get a card and open an account. It's been two years and loving the experience each time I visit this place
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July 2020 by Armand Muhigi
Excellent customer service. The gentleman at the front desk helped direct me to the teller. The teller was professional and understanding. I was able to withdraw my money without the ID required because although my license was expired, the covid pandemic has made it impossible to get to the RMV. They immediately understood and helped me to complete my transaction. Will definitely bank here again!
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October 2019 by LINHUI CHEN
Not patient enough even if there is only one customer.
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September 2019 by Kartik Bharadwaj
Super friendly bank branch. I never thought I'd say those words but the people here at this particular branch are very helpful. Kyle who is the current manager is on top of things and personally took interest in some issues that I had with my account. I'd definitely recommend this place.
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May 2019 by Gennaro Bertolino
The branch is nice but the tellers can be unprofessional and not very discrete. Especially dislike when they just loudly announce your personal information.
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March 2019 by Senthurvel Balasivakumar
Worst customer service !
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January 2019 by Nithesh Javvaji
Very rude and unfriendly service. Not being able to resolve the issue is one thing and unwilling to hear the issue itself is a whole other thing.
