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April 2024 by Sho Szczepaniuk
Went during when they said they were open and they were closed
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April 2024 by F. R. (Effective Problem Solving)
Always great to see their new products. Beautiful part of Boston. Come and enjoy and bring your spending money. Bring lots of it, as things are very expensive now.
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January 2024 by Richard F.
We were fortunate to work with Isaac out of the Newbury St store on a warranty issue with B&O. He was helpful, persistent, and creative in assisting us with the manufacturer. We have been B&O customers for several decades including going directly to this store and all of the staff have always been great. Many thanks to Isaac this time and his teammates in the past for being so proactive and helpful with issues as they arose!
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March 2023 by J Sawyer
Love B&O, you will not find a cleaner, true to life sound, an adventure every time it’s enjoyed.
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January 2023 by Edmund S.
Customer Review of Isaac Broadbery:My daughter and I met Isaac in September 2022 at Bang & Olufsen in Boston when we were shopping for a television with a sound system. Although we had investigated other options, we decided that Bang & Olufsen with their reputation for quality and outstanding customer service was the place we wanted to do business.From start to finish, Isaac made the process of obtaining, installing and learning to use our new Bang & Olufsen television and sound system an absolute pleasure. He was welcoming; gave us his full attention; met us where we were in terms of our comfort with tech, and followed up by coming to our home and teaching us how to use our new TV & sound system including an additional B&O portable speaker.We are grateful for all of Isaac's help. He is an outstanding Bang & Olufsen representative with a comprehensive command of the products and a talent for conveying information to customers.
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November 2022 by Ava French
Did a bunch of research and decided that Beoplays HX were for me. Bob took very good care of me and went above and beyond to make sure I had a great experience!He showed me how to use the app, let me try the headphones and was super friendly & informative about warranties. Would definitely recommend coming in to check them out!
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September 2022 by Duncan Cook
Issac is the real-deal audio salesmen. Friendly, knowledgeable and a wonderful conversationalist, if you are on the fence, talk to him. Picked up the Beoplay Xbox headphones, brilliant for the plane back to Aust, my wife wants a pair of B&O headphones now.
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August 2022 by Christen Yee
I agree with @praveen below - without a doubt, Isaac is the person you want to talk to if you're looking into audio equipment. He will give you the in-depth knowhow if each product, and can help you build out the perfect setup. I look forward to picking up more B&O products from Isaac in the future! Thanks, Isaac!
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August 2022 by Jose S.
Isaac is awesome. He is incredibly knowledgeable and really willing to help! Great experience!
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July 2022 by Dean H.
I was dealing with an important birthday for my daughter, and needed a high-fidelity gift. Thanks to Isaac B. for being patient and shepherding me through my decision criteria, my daughter is over the moon; and so am I. Cheers Isaac! You now have a loyal customer.
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January 2022 by Blade K.
This dealer is amazing -- Doug spent a ton of time with me to make sure I understood the products (they can do a lot and there's a lot to learn if you want to maximize how you use them). There is literally no sales pressure and I ask a ton of questions. After several visits I decided to get a TV and sound bar. The installer JC was fantastic -- super nice, respectful of my space, kept everything clean, and made sure I was happy with the placement of the TV/soundbar and helped me configure things so that it worked the way I wanted it to. He gave me his cell so I could text if I had any issues or couldn't figure tings out. When I spend a good amount on design and build quality, this is the level of service I want.
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December 2021 by Katherine H.
When we made the investment in a new Bang & Olufsen TV I think we knew the quality of the product; however, the service and attention to every detail was a pleasant surprise. In a world where we've gotten use to not having great customer service Bang & Olufsen in Boston has made me realize what's been missing. Doug has taken all our calls and is always there to help if we have a question. Derrick is beyond knowledgable and takes extra time to answer all our questions. Highly recommend Bang & Olufsen!!
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December 2021 by Jane S.
Bang & Olufsen has a gorgeous new showroom/experience center on Harrison Ave. in SOWA. We have purchased TV's and speakers from B&O in Boston since 2004. Our salesman has always been Doug, but Bob & Oliver are wonderful, as well. If we have a question or problem, one of the 3 are always there to help us. One of the best and most valuable aspects of purchasing a Bang & Olufsen TV, speaker, music system, etc., is the high quality of the home installation process. Both JC and Derrick are excellent technical installers. They are accommodating to our schedule, respectful of our home (wearing shoe coverings inside), and they clean up after they have finished. Derrick and JC take great pride in their work and want to make sure B&O clients have the best viewing and listening experience possible from their AV purchases. Without the expertise and commitment to perfection from the B&O installers in Boston we would be lost. You don't get that high class, quality treatment from a purchase made at a "big box" store.
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December 2021 by Doug S.
Isaac hooked me up with some great new B&O HX noise canceling headphones & outstanding customer service.
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December 2021 by Julie M.
Beautiful and very clean store. Nice young man working was super helpful and answered all of my questions!
