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January 2024 by Kaya Mashé
don’t come here if you’re a young woman. they left my car unfixed and charged me an arms and a leg just to tamper w my car. they suck donkey balls i wish i could say more but i believe in karma
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January 2024 by KC Flynn
Staff communicated well, work was done on time, and the price was fair. Great experience, I'll be going back in the future.
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November 2023 by Maria Velez
One of the things that really stood out to me was their exceptional patience. My catalytic converter was on back order, and they graciously held onto my car while we waited for the part to become available.They also took care of my yearly inspection, which was done quickly and professionally. While waiting, I was able to relax in a comfortable waiting room with complimentary water and coffee.What truly sets this car shop apart is their transparency and dedication to building trust with their customers. I always worry about whether I can trust mechanics with my car. But, they took the time to explain what was going on with my car, showed me the parts they were working on, and patiently answered all of my questions.
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October 2023 by Min O
I was about to leave a review and I couldn't help noticing one of the reviewers below nuanced that Asians were discriminated here. Well, I am Asian, and what I experienced during my four visits was nothing but above and beyond customer service. Honestly, I don't think they even have time to pause and wonder where we are from:) The shop is always busy and they work around the clock. I renewed my inspection here on my first visit, when I was told that I seriously needed to change one of the tires for my safety, to which I asked for the pass as I was planning to sell my car, and they said NOPE, nothing against the law. I did replace the tire and also repaired the ripped axle here on my second visit, then I fell in love with my car again since troubles were well taken care of. I visited again two more times because my car kept giving me under inflation warnings, but each time even though I went there without notice, they were really kind and understanding, and gave this worrying person assurance that the car was safe for driving. They have a waiting room with multiple cords of cell phone charging station- Love It!
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October 2023 by Yoonmin Oh
I was about to leave a review and I couldn't help noticing one of the reviewers below nuanced that Asians were discriminated here. Well, I am Asian, and what I experienced during my four visits was nothing but above and beyond customer service. Honestly, I don't think they even have time to pause and wonder where we are from:) The shop is always busy and they work around the clock. I renewed my inspection here on my first visit, when I was told that I seriously needed to change one of the tires for my safety, to which I asked for the pass as I was planning to sell my car, and they said NOPE, nothing against the law. I did replace the tire and also repaired the ripped axle here on my second visit, then I fell in love with my car again since troubles were well taken care of. I visited again two more times because my car kept giving me under inflation warnings, but each time even though I went there without notice, they were really kind and understanding, and gave this worrying person assurance that the car was safe for driving. They have a waiting room with multiple cords of cell phone charging station- Love It!
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August 2023 by Beth G
Hands down the best auto mechanics around.The only ones I trust. Over the course of 30 yrs I've taken 3 cars here and for 30 years I've been absolutely satisfied with not only the work but their assessment of what was needed. As an added bonus, everyone of the people I've interacted with over the years, from Greg at the front desk to Mike, the owner, to his helpful and kind son, Mat. I simply cannot say enough positive things. I've also observed them treat every customer who comes into their business with nothing but respect and kindness. We are so fortunate to have them and I hope they stick around for years to come.
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August 2023 by J Fo
Horrible service! We brought our car for oil change and AC check and they came up with replacing two unrelated components and now our car has been acting and every error lights are turning on. We brought the car to a different mechanic and it seems this shop just wants to rip us off by messing up with our car. We are okay with paying their service despite being on a high price end but when you can’t install a new exhaust and axle properly and mess around other parts, there is no way a good paying customer will ever come back to this shop. Also, it seems Asians have bad experiences on this shop based on reviews.
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August 2023 by Jake Sauter
The best shop around by FAR. I've gone to Mike, Greg and the team at Arborway Auto for everything and anything my civic has needed all the way up to a full clutch replacement. Their work is fast, quality and the absolute fairest price they can give -- Truly a neighborhood gem.Services: Transmission
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August 2023 by Shawn Barry
Went in to get my yearly state inspection. The staff was extremely nice including Matt the inspector. Was in and out and fifteen minutes and was offered water and coffee awhile I waited. Will definitely be coming back here.
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June 2023 by JoMarie Farrell
The team takes such good care of my child's car. They are honest and do a great job explaining repairs needed. My child is a student and money is tight, so I am grateful they take such great care of the car at a very reasonable rate. As a parent who lives on the other side of the country, it is a great peace of mind for me.
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June 2023 by Bob Greel
Greg and his team are super great. Easy to work with, great over the phone and realistic with scheduling. Solid work on the car. Really glad to have a mechanic in town
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June 2023 by Mike Howe
Great shop and great service. They’ve been around for decades, and it clearly shows. They’re an institution in the community and my car has never come out running so well from just a quick tune up!
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May 2023 by Robert C.
They did it again. Had a brake emergency and Mike and Greg got it fixed. Faster then I thought. Great value for what they did and great Customer Service. Thank you Gentlemen.
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May 2023 by Keron Ali
The team at Arborway is extremely professional, trustworthy, and have FAST service. Greg is a great guy and made me feel comfortable when I came to Arborway with a list of issues for my car, including brake replacement, state inspection, oil change and some other issues. I was surprised when I brought my car in at 7:30AM and they had my car back to me the same day, at a very fair price. I very highly recommend Arborway and will be returning to them if I have any other issues.
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January 2023 by Norelle Done
I went in for a vehicle inspection after transferring my out-of-state vehicle to MA. After starting the inspection, the service guy came to tell me they couldn't pass my vehicle because the tint was too high on my side passenger windows. Instead of charging me for a fail, he wanted to let me know and spent a couple of minutes explaining what they look for so I could be prepared. I ended up going elsewhere to get an inspection sticker, but I really appreciated that the service guy at Arborway Auto was honest and spent the time to try to help me!Service: Vehicle Inspection
