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January 2024 by Emilija Vukovic
I asked for classic balayage with cool tones that should come from the roots. She ruined my hair, it was all yellow with poorly done roots and with a color that was not balanced. Look better at the ends of my hair because I had that kind of color before. Liliya worked on my hair and as an owner she didn’t do anything to improve my experience. She was unprepared and made me feel rushed, because she didn’t know this is gonna take over 3 hours. A week after I came in to fix this, she was so upset and rushing everything, her phone rang at least 15 times and she would stop working on my hair every time it rings. At the end she told me I can dry my hair myself because she has another person coming. The health of my hair is completely destroyed after this! For almost $600 this was the worst experience that I ever had! Not recommending this, save your money!P.s. she ruined my max mara shirt!
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January 2024 by fabb1108
I really wanted to like this place. I came for a European facial and didn't have high expectations to begin with but unfortunately left quite disappointed and my skin took 2 weeks to recover. The staff was friendly and the lady who did my facial seemed knowledgeable yet very clumsy? She kept rubbing products inside my eyes and was doing extractions way too close to my eyes/around my eyes and I assure you I do not have blackheads there. The music was not calming and had many ads. The lady was frequently humming over the music and her phone rang twice during the hour long facial. She was also quite clumsy with the steam - it was raised to unbearable temperatures and left my skin burnt and scaly for 2 weeks. Not only that but she also had left the room for nearly 15 mins to let a mask sit on my face...normally they would use that time to massage your scalp or shoulders. Overall, the entire experience felt unprofessional and sloppy. I cannot speak to their other services but sadly I cannot recommend this place for facials.
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August 2023 by Andrew Bunyard
Lissy is the ultimate pro. She is such a pleasure to work with.
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July 2023 by anahiz Rodriguez
Not recommended, my experience was terrible, they mistreated my hair after using curlers. Not happy! The makeup they did was not professional at all, I definitely lost my money, I had to remove the makeup and do it myself.
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June 2023 by Danielle Pierone
Huge shoutout to Liliya for doing an AMAZING job on my hair and makeup. She was clean, neat, professional, and made sure everything was just as I wanted it. I 10/10 recommend her and most likely any of the wonderful staff at Aluna! Thank you!
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May 2023 by Mari Sawamura
Used a groupon for a cut and treatment. The receptionist was very rude. My hair somehow turned out less soft after the treatment. The stylist was nice but she cut my hair way shorter than I asked for, didn't communicate much and gave me something different from the several reference photos I showed her. Very disappointed!
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April 2023 by Parul Gala
Very rude and unprofessional lady on the front desk who handles client like she runs their schedules.Even though they sell on Groupon, it is so obvious from their in-person approach that Groupon users are their least favourite people. For me it was the worse experience ever, they asked me to pay $25 deposit for cancellation of an appointment and then when I show up on time, they say that the person who will be doing my facial has delayed the appointment by an hour. They have no courtesy to call and let the client know about internal delays and when I say that I can’t wait so long they speak so rudely. They charged me $25 for their delays!!!! Looks like this is a great way to make additional bucks for this salon.Terrible experience
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March 2023 by Sarah Kupovykh
Loved my experience and haircut here! Lilia was my stylist, and she was wonderfully friendly and experienced. She gave great advice on styling, and efficient, but not rushed! I would definitely go back or refer a friend.**my hair is fine, blonde hair. She cut it from mid-waist to a long textured bob!Service: Haircut
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March 2023 by Bob
My mom is happy with her new colors. Super friendly frontdesk. Boston parking is terrible.
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February 2023 by Felicia
There's a lash service in the aluna salon by lash technician Kristina. Best prices in Boston for lash extention, plus great quality. She makes your eyes come alive. I been going to her for about a year now, and have never been happier with my lashes.
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February 2023 by Felicia F
There's a lash service in the aluna salon by lash technician Kristina. Best prices in Boston for lash extention, plus great quality. She makes your eyes come alive. I been going to her for about a year now, and have never been happier with my lashes.
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October 2022 by Kailey Berry
Kristina did my eyelashes and they look amazing! Highly recommend !
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September 2022 by Mini L
Hello,This email is intended for the Manager that runs this establishment. I went in yesterday on 8/4 for a facial that I obtained from Groupon. At the start of the service I had a medical emergency and felt faint. The technician Lissy was understanding and told me that I could reschedule. She only applied cleanser and sun screen to my skin. When I left the room I had to go to the bathroom and wash my face with water because I still felt dizzy and faint. When I got to the desk this other woman she didn’t say her name but she immediately asked me for my group on which I showed her and she demanded that I give a tip. I was having a medical emergency and didn’t want to argue so I gave a tip for no services received! When I left I realized she asked for the group on so she could redeem it. I am a black woman and I feel this establishment discriminated against me. The other woman showed no empathy and only wanted money! I contacted Groupon to update them on what happened. I could have been a potential customer and I should not have been treated this way . I am so disgusted that this establishment on Newbury Street Would treat it’s black customers this way . I am pretty sure if I was white I would not have been treated this way. I will never return to your establishment and I will make sure Groupon mknows of this and will right this in a review so people know how your business is run!
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August 2022 by Hailey Evans
I booked an appointment with Liliya which i was hearing good things about…Cut a long story short me an my friend walks in which she had an appointment to do a full head of highlights an so did I. Which we are already blonde we just wanted to go blonderI finally get in and meet with Liliya she sits me an my friend down and tells us only she is working okay so that’s fine I show her the picture of what I want and how blonde I wanna be she tells me oh no that’s to big of a process I can’t do that so I said okay can you get me at least as blonde as you could no your root is to big and my hair is to dark my natural hair color is light brown and the last time I did my root was 2 months ago she kept saying I need 4 process which is a lie.So whatever I told her just do what you can so she told me it’s gonna cost 600 I said okay that’s fineThen she kept saying how did you find us which my friend recommended me then she kept asking for that friends number and kept asking for my number saying I need her number I said why do you need anyones number if I am here sitting in the chair waiting for you to do my hairThen she kept saying she feels very uncomfortable so I asked her why do you feel uncomfortable she kept saying she didn’t wanna do my hair I said okay then I’ll go to safara across the street instead then she said okay that’s fine go ahead please leave I don’t feel comfortable which made no sense at all me an my friend never said one word to here we just said can you get us to the color we want or at least something similar we’re willing to pay extraSo she kicked us out because she didn’t know how to do hair which myHair isn’t damaged and she kept telling us of how uncomfortable she is soI would not recommend this place if you wanna go fully blonde it was a waste of a 2 hour drive which is seen girls go from brunette to fully blonde in one day she needs a better job
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July 2022 by Ashley Traughber
LIFE-CHANGING facial by Lissy, their esthetician! My partner and I had plans to attend Martha’s Vineyard. Unfortunately, due to inclement weather we thought it was best to cancel those plans. He decided that we get facials instead. Lissy was able to accommodate us on what was already a busy holiday weekend. The experience from start to finish was nothing short of AMAZING. Lissy made me feel extremely comfortable, she took her time, answered questions as they arose, and I left leaving feeling refreshed with my skin glowing. I had my facial with Lissy before my partner, and I joked about requesting him giving up his facial to me so that I could enjoy the experience even longer. This surprise impromptu schedule change was exactly what was needed to make my vacation getaway feel complete. Do yourself a favor…if you are a hard working individual like myself and often struggle to find time for self-care for yourself, change that today by starting with a facial with Lissy. You won’t regret it, and will thank yourself for it!
