Allston Auto Works Inc. is highly praised for its excellent service, communication, and quality of work. Customers appreciate the staff, especially TK and Santiago, for their personable, caring, and empathetic approach, making clients feel like part of the family. The team goes above and beyond to ensure a smooth experience, keeping customers updated throughout the process. The business is known for delivering cars that look brand new with a fresh car smell and shine. They handle repairs efficiently, including working directly with insurance companies and arranging rentals through a trusted partner, making the process easy for customers. The shop maintains a clean environment and provides timely service, often exceeding expectations. While it can sometimes be busy, customers find the wait worthwhile given the high standards of quality and care. Overall, Allston Auto Works Inc. is a trusted, reliable choice for auto repairs and restoration, consistently earning high praise for customer satisfaction and professional service.
They were really nice - I had a flat and didn’t know how to change to my spare tire in the back. They helped me change my tire despite not normally doing any tire service and even gave me advice on what to do next (where to get the flat tire patched, what part of the tire was damaged)
Really really grateful!
April 2025
The entire staff is kind and caring. They help you through the entire insurance stuff. Most importantly their craftsmanship is amazing. Our Jaguar F-Pace looks better and drives better than it did on the day we bought it from the dealership!
November 2024
Dealing with insurance companies and auto body shops is the last thing anyone wants to do. But thankfully TK and his crew take the aggravation out of getting my car fixed. Dropped it off, they kept me informed of any issues that came up and returned my car as if nothing ever happened. A+ service !!!!!
