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January 2024 by Matthew
amazing customer service and they are very friendly. helped me install a winter wheel/tire package on my new vehicle. they did a great job, were reasonably priced, and were quick and efficient. would most definitely recommend this place for tire and auto service needs.
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January 2024 by Mateus Siqueira
I’ve been a customer for over 5 years. The guys here are top shelf, very honest and friendly. I’d strongly recommend you stop in or give Sean a call if you have anything you need done to your car at an affordable price and a quick turnaround! P.S if you choose to wait in the lounge like I do the bathroom is clean and everything is maintained beautifully. Thanks Sean and the guys at VIP for treating me like a VIP!
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January 2024 by David Fournier
Went in because 2 front tires tread was low! I told the guy when I called and he said bring it down. I get there and he tells me he can only do it if u buy 4. Was only interested in making the sale. I told him if I say I only want 2 no reason to force me into 4. He got very rude and demeaning. Avoid this place at all costs rude service and not helpful
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January 2024 by Charlene Mullen
I thought I needed an oil change and made an appointment at VIP . I brought truck in and they told me I didn’t need one yet. The gentleman was so honest. I will go to vip again. I am impressed! Thank you for being so kind and honest,
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January 2024 by Rob
I called early on a Saturday morning for a slow leak in a front tire. Ken, the store manager told me to come by around 10 and he would try to squeeze me in, so I figured I’d be waiting a while. They took my truck right in and after a few minutes told me what I really needed was new tires. I knew that it was due but was concerned about time and cost. He told me they could do the job in less than an hour and gave me a price. Not more than an hour later the job was done, the bill was exactly what he quoted, and I couldn’t be happier with the ride the new tires are giving me. A nice, clean waiting area. Polite and friendly staff. Will definitely return for my next tire issues and highly recommend them for their service, honest approach to customer relationships and a job well done.
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January 2024 by Keenan Rudy
I go here every time to get an oil change and they always give me there best efforts, I went the same day and had an issue with my TPMS light and Ken and his team fix it within no time and no issues. Great place
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November 2023 by Minervah Goes
My experience is only from a phone call, but I am so thankful for the friendly and helpful answer to my check engine light question. They were attentive to the details I described and gave me advice on how to go about timing repairs. I’d definitely visit this shop in person when needed. Thank you!
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November 2023 by Robbie Brown
Perfect place to tow your daughters car after she calls you hysterically crying, broken down on route 3. They may not be able to solve my daughter's future mental anguish, but they sure as heck fixed her car quickly with friendly service.
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November 2023 by Suzanne
If anyone is looking for 5-star treatment, VIP in Billerica is your place. My daughter attends Northeastern University and was exiting a parking spot on campus when her car stopped working. Not familiar with the area, a family member highly recommended VIP. Not only did they service her vehicle quickly, but since it was a minor fix they did not charge me. As well, they kept her car safe in a garage when I could not get there same day to pick it up. What could have been an expensive, stressful experience was relieving and pleasant. VIP lives up to their name!!!Thank you VIP.SuzanneService: Auto battery replacement
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October 2023 by Tom McCormick
The dealership couldn't get my A/T tires mounted on my truck - they tried several times and even tried ordering a different set of the same tires to no avail. Ken from VIP got them mounted and balanced no problem.
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October 2023 by Azaad Hamid
Top place . Great customer customer service. Ken the manager was very nice and professional. Definitely coming here again for all my car repairs.
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September 2023 by Gaurav Garg
Ken is everything you want in a mechanic. He’s upfront and honest with you about your car. I was at the dealer yesterday for an oil change and they said I needed new brakes and tires and wanted to charge me $2000 for it. I decided to get a second opinion before pulling the trigger, plus even if I did need those repairs, it’d be cheaper at VIP and still good quality work. They looked at the car, and Ken said nothing was wrong with the brakes or tires.Service: General repairs & maintenance
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September 2023 by Roy Epstein
Lifesavers. On our way on Rt 3 to NH the tire pressure light came on. It was getting late on a Saturday afternoon. VIP was close by and took us in right away. The right rear tire was almost flat. They fixed the tire and we were back on the road in 20 minutes. We weren't even late for dinner. Super level of service and the price was great.
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August 2023 by Timothy Small
Ken is always so helpful they do great jobs for us and always a pleasure to take our vehicles there thank you
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August 2023 by Michelle Calabro
VIP consistently has amazing customer service. They were able to address what was wrong with my tire and fix it within a half hour. They are honest and super pleasant to work with.Service: Tires
