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June 2023 by M MDS
I forgot my watch over the balcony and they hold it to me until next day! Thanks guy!Great costumer service!
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June 2023 by Moses MDS
I forgot my watch over the balcony and they hold it to me until next day! Thanks guy!Great costumer service!
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April 2023 by Pauline Flahive
Love the Pinehurst post office location. The women there are always so nice, personable and helpful.
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February 2023 by colleen conceison
Tracy is the nicest customer service rep I have ever encountered! She’s very helpful and so kind!
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December 2022 by Larry Donhoffner
Great see for such a small PO. Congratulations to Tracy for being named Post Mistress.
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September 2022 by Rachel Small
I have NEVER had better service than I had today. I had to ship two different things and I didn't know which bags or boxes to pick and Tracy helped me every step of the way. She was so kind and personable and helpful. I never want to use another post office again.
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May 2019 by Martha P.
Amazon Prime package marked as "Your package was delivered. It was handed directly to a resident". This is a business and the package was not delivered. This is not the first time we have had this problem. Try calling the local post office, they give you a number to call and no one ever answers that line. "You need to keep trying" - are you kidding me, I've been trying for two days! USPS you deserve to go out of business!
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March 2019 by Richard Y.
Paid for Express mail told me 2 days took 32 hours to go to Nashua NH. Then 24 hour to leave Nashua nh. So far 3 days to go to Nashua. Now on way to New Jersey 3 more days to get there. Finally heading to Dallas Texas 4 days to get there. 10 days and still not delivered. I could of sent regular mail and saved 4.00. Last time I use USPS.May be Amazon should take over they can deliver in two days
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November 2018 by Patrick Pape
Very friendly staff. The woman that helped me even saved me $15 with my international package that I would have never known about.
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August 2018 by Serkan D.
I was in post office at 8 am sharp. I have a package to send. The person( his name is Ken) show up with a wall face , he seems like he doesn't want to work and I have to beg for him to accept my package to send. I say hi to him he didn't have any response ,no "can I help you " or any verbal reaction. He stood behind the desk and looking at me. He got my package and put the receipt on desk left right away. The RUDEST person I have ever met who works at post offices in Massachusetts.
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August 2018 by flor miranda
They are very friendly in this location. Every time I go there, they help me and give me complete information without even having to ask. Professional and friendly customer service for sure.
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June 2018 by Niharika Karia
Friendly staff
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December 2016 by Wendy M.
If you enjoy friendly, personal service and have a few minutes to spare, go up to the counter and have Ralph or Mary help you. They have been part of the Billerica Community for 15+ years, and can often be seen taking care of folks that may need some "extra help" mailing packages and such overseas. I've found it difficult to get USPS info on mailing a holiday card internationally (you'd think there would be a simple way, app...couldn't get it to work), and I had a bunch of U.S. "Forever" stamps I wanted to use. No problem, I was told how many of those I needed...and while I waited in line I found cute birthday cards AND another Christmas cards (love their selection). Others shop for colorful pre-decorated packaging materials. This post office is relatively small and serves over capacity (I've lived here 30+ years and it's never been expanded despite ever increasing business). That's not the staff's fault, though.
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December 2016 by Alexandra C.
PROS -Huge parking lot behind the building -Lots of things for sale at very reasonable prices. I was able to buy a single envelope for forty nine cents. -When you call, they answer the phone! -VERY nice employees. Mary, on Saturday mornings, is amongst the nicest human beings I have ever met. She is very helpful and spends enough time to go over everything you need to know about tracking numbers, delivery guarantees, cheapest shipping options, etc. -Reliability. We won something on the radio and the prize was shipped to us. The radio station completely butchered our address (street name was wrong, zip code was transposed, etc.). Our prize arrived about a week late, but I am surprised we got it at all! The post office was able to figure out where we lived based on very little information! CONS -There are four post offices in Billerica, but this one is packed on Saturdays. Expect to wait in line!
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March 2011 by Kevin Erickson
This is a small post office branch with courteous and helpful staff. I stop here often to and from work and get treated like I was a local in town.
