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“John and Zack did an amazing job unloading our heavy equipment container. We will definitely use them again for our next shipment. They came on time, dilegent, precise, and easy to work with. Very professional!”
“Gino was very professional and efficient in getting us exactly what we needed. He went above and beyond his duty to accomodate our request. I highly recommend this location for storage.”
“I've come here for the last 2years. And as an O/O looking to have quality service and parts, this is pretty much home to me. Nathan is the man to talk to. He'll be honest...he'll get you in as fast as there's an opening. Market Basket trucks are serviced here too; thats a clear sign they're to be trusted.”
“The employee who sold me the unit was very kind and polite and very knowledgeable about the unit and about the job description in general he told me everything I needed to know he also showed me a few units so I can choose which units I want. Keep up the great work sir.”
“My dually broke down late In the evening on a Wednesday and it wasn’t looking good as far as getting it fixed in time. Thursday morning, while I was facing possibly 2 weeks without a truck and cancelling big orders that I was depending on to pay bills and keep my business going into the next month, I called 7 enterprise truck rental locations who all said they didn’t have one ton duallys and we’re not helpful past that. When I called these guys and spoke to Nick, he immediately said he would call around and see what he could do. Within 10 minutes he called back and would have a dually ready to go that afternoon WITH the fifth wheel hitch already installed so I could attach my flatbed and finish my work until my truck was fixed. They got this truck moved 2 hours north from where it was.Luckily, I was able to find out what was wrong with my truck and locate the very hard to find part. I fixed it that Thursday night in the middle of the night and was testing it out Friday (today) on a few jobs to make sure everything was still good. Nick called to check on me, and I told him I wanted to make sure things were for sure fixed over the weekend and that I would touch base with him Monday. He was happy to do that for me even though I might not actually get the truck. Best customer service I’ve ever experienced with enterprise.Thankfully for my sake I didn’t need to get a rental in the end, at least so far, but I was looking at possibly losing my business after a particularly difficult year that couldn’t support 2 weeks without working. Nick understood how important it was and if I had not fixed my truck, that rental he got ready for me last minute would have saved my business. I can’t express enough how important people like that are when you’re a single owner small business and you have emergency problems. He will be the first one I call if I have issues again even if i’m out of the area .”
“Friendly Staff and they made it totally easy to rent a truck…Boxes are also sold at this location for a great price.Get everything you need here, to pack up and move.”
“Patty was informative, processed our rental quickly, knowledgeable about the equipment, went over safety information, and provided a smooth experience. I would highly recommend.”
“Ron was EXCELLENT at Dave Ducharmes Auto Sales in Lowell. I explained to him that my original reservation was at Shell in Billerica. The day before my pick up in Billerica, the man from Shell called me to tell me there was no personal car parking at his location and to get dropped off. I said I don’t have a drop off and that I am handicapped and only using the van for 3 hours. He was rude and basically said too bad. There’s parking lot down the street. (Can’t walk that far - handicapped). I called Ron at Dave Ducharmes Auto Sales in Lowell. When I called and explained my situation he said no problem at all. If you are going to rent a U-haul in this area go to Ron. He is professional, courteous, and kind. Recommend him highly.”
“Listen people, U-Haul isn't awful and it's not amazing. It's perfectly usable but you have to take the responsibility on yourself for the entire process. I got a truck with the check engine light on and got that changed out for another one. I took videos and photos of the truck after getting it, like everyone should so you don't get ripped off.It sucks that you have to take on all this *WHILE* moving, but it is what it is”
“Best/newest truck I ever rented. I thought I needed substitute transportation for 3 weeks while my truck was repaired, it was not an issue turning truck in sooner than the time I thought I needed.”
“Amilcar and crew did a great job working with me. Their service was friendly, flexible, informative, and clear. UHAUL was the best solution for me because of its great mix of services - moving and storage combined! Recommend to anyone looking for a medium to long-term storage solution!”
“This was a super easy van rental for a quick couch pick-up. The employee was efficient, polite, and helpful. The van was in good condition and the entire experience was super easy and inexpensive. Would definitely recommend this location!”
“My experience with u haul storage pods is almost exclusively favorable. The pods were delivered on time, were clean and exactly as promised. Using the pods was very convenient. I order two in order to pack my home for staging. U haul stored them for me, and then delivered them to my new home. Really simple and straightforward. The only problem I had was getting in contact with a U haul representative. Multiple times I was on hold for over 20 minutes and my online account had minimal information, even though the audio recording continually encouraged me to is their online services. Once I did reach a representative they were nice, informed and helpful.”
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“This review solely relates to the store where they sell moving and packing supplies. I am not reviewing the storage aspect of this business, since i have never used this particular service. I was in search of a shipping box approximately 25-27" L x 26" W x 17-18" Tall. My first stop was the UPS Store, who wanted $26.00 for this box! Outrageous! My next stop was here. Virtually the same box was only $7.95. The lady at the register was very kind and professional. I found what i needed in just a few minutes, after comparing a few different sized boxes to make sure they were the correct size I needed to ship an item by carrier. I accomplished my mission in about five minutes! Next time I need shipping/moving supplies this is where I am purchasing them from!”
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“Reserved online for Monday, called 30 minutes before saying I wouldn’t make it but would be in tomorrow. They switched my reservation easy and no hassle! Gave me tips and I was on my way easily. Great place to rent from. Would use them again if needed”