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August 2024 by Syrah M
Had my window fixed by safelite as recommended by insurance. They did a fine job as far as I could tell.
2 weeks later my window was falling into the door, would not go up or down.. no one answers the phone when I call to find out how/when they can fix it.
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August 2024 by Marie Catalano
The manager Adam Brelsford should be embarrassed how he represents this company. Damage was done to my vehicle during a windshield installation previously. This Woburn location was responsible for fixing the vehicle and replacing the windshield. I was charged for the rental car when I was told numerous times by Adam that my credit card would not be charged and to trust him, learn from my mistake, don't trust him. It has been a nightmare dealing with him. I picked up my vehicle and they returned it to me with new damage done to the roof of my vehicle and passenger window. I reached out and Adam said he'd order the parts and when they arrived a technician would come to my house to install. I heard nothing for over a week so I reached out and finally get a call stating I needed to bring my vehicle back into Woburn for repair. Again more incorrect information, Adam agreed to do the repair at my home since I've already been inconvenienced enough. Receptionist was suppose to call me back with a repair date. 3 days go by, nothing. I call and get Adam where he says he's forwarded on "my problem" to fleet resources and they'll get to me whenever they get to me. Completely unacceptable and Safelite should be embarrassed having Adam represent their company. Save yourself many headaches and go elsewhere.
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August 2024 by Heather Stacy
I used their "come to you" service for my windshield today and everything went great and the process was super smooth!
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July 2024 by Laurie Chartier Gellman
DO NOT GO HERE!!!!! When I dropped my vehicle off, it had a minor vertical crack to be fixed. They removed my damaged windshield BEFORE they made sure that they had the replacement windshield. I was called a few hours later letting me know that the OEM windshield that I ordered had not arrived and due to the holiday they were unsure when they would have the replacement. On arrival to pick up my vehicle, I was told that the original windshield had been put back into the vehicle. There are now multiple cracks throughout the windshield. I was told that it would be safe to drive and no other suggestions were offered by the manager.
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July 2024 by Gabe Dubz
Safelite Repair Safelite Replace ?
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June 2024 by Alicia Santamaria
DO NOT recommend. If I could give zero stars, I would. I’ve gotten services twice from here now and they’ve inconvenienced me twice. First theres a crack on the outside in my windshield and I get someone to fix it… they create a crack inside. Okay… so I set another appointment to fix my windshield AGAIN. get a completely new one and new windshield wipers which I paid $74 for. Then what happens today? I turn on the wipers they make some weird sound and then it FLUNG off as I was on the highway in the pouring rain causing me to almost get into an accident. Their technicians clearly don’t know how to properly do their job so find somewhere else if you need services for your car.
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June 2024 by noufel saissi
Absolutely terrible experience!!!!! I wish I read the reviews before. Bad people
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June 2024 by Barry O’leary
The WORST CUSTOMER SERVICE EVER! Plan on not getting your glass fixed when u arrive. They made every excuse not to do my Tesla after I booked and paid online and drove an hour and 30 mins there. The owner is a coward and hides in the back and leave you with two old ladies who aren't educated enough to take out the trash. They tell uou that your tesla mist be at 70% battery and you must have the valet key or else they wont work on it AFTER you arrive. How convenient! When I asked to speak with the manager they said he was too busy right now I said I'll wait and they told me he will never come out so dont waste my time. Take your car anywhere but here!
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June 2024 by Bessie King
This is the most unprofessional and disrespectful car repair business we have used in more than 10 years of having our commercial van. Our insurance covered the repair and this shop treated us like they were doing us a favor in completing the work. First, they ordered the wrong glass for replacement. Add more days to wait for the repair. Next, when communicating about their mistake and longer pickup times the three people I communicated with enforce pickup were either mumbling as if they were drunk or high so I couldn't understand, or rude and upset they had to communicate with a customer. One week later the van is ready for pickup and, unbeknownst to us because we purchased the van with tinted glass, the replacement was not tinted and nobody explained why, so I was confused, but upon opening the door to check inside the plastic was disassembled and left there in the back for me to put together (?) so at that point I was shocked. I called the branch that same day and left a voicemail. By noon the next day I had no answer so I called the customer service line. I explained the issues and they said a manager would call me. "Adam" called and said hee as the branch manager, equally rude and careless as all the other people I've spoken to.he said they weren't responsible for telling me about the tinted glass and that I should know that as the owner, so I told him it'd just be decent customer service since they called to explain their mistake in the glass ordering but sure, I am just dumb. But when I asked for them to just assemble the door because I didn't know how to do it, he started saying they were not responsible for that either. They don't have to fix it, and blamed me for disassembling my own door. Why would I do that? Our insurance paid them, we need the van for our own business, and he's claiming it's our fault even though we haven't seen or touched the van in a week and we delivered it assembled? The nuking has security cameras, I took photos in their parking lot, I just needed the door to be assembled again and he blatantly refused, said he would not keep arguing with me, and hung up the phone. He claimed he had photos of the delivered van not being disassembled and I'm still waiting for them via text. Could the plastic have fallen on its own? Could someone have come into the van because they left ALL the doors open while I picked it up? Could his team just have forgotten? YES! Anything is possible, I just need the plastic put back on. This supposed manager and the staff at this branch just don't want to work based on their behavior. Do yourself a favor and go to another branch or find a local business all together because this business is messy, disorganized, rude and careless.
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April 2024 by Fatima Caldwell
Absolutely terrible. They wasted my afternoon and didn't even do the job. The man I spoke with was disgustingly rude and said it takes at least 3 hours to replace a windshield after someone else told me it was an hour wait. After 3.5 hours of waiting they said they needed to bypass a code before they even did anything which didn't make sense because my dealership AND my insurance said this would be done immediately after they replaced the windshield, not before. My dealership gave me a loaner for the day and apologized for the inconvenience Safelite caused me. Extremely disappointed and shocked over how terrible the service was. I will NEVER be going back.
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March 2024 by Geena Tiano
Had to come back twice because they said they were incapable of doing it the first time (car was there for 6 hours) and then was told it was an hour for the next time, and the rude secretary told me it was 4 hours. Awful job, awful customer service.
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March 2024 by Fatima x
Absolutely terrible. They wasted my afternoon and didn't even do the job. The man I spoke with was disgustingly rude and said it takes at least 3 hours to replace a windshield after someone else told me it was an hour wait. After 3.5 hours of waiting they said they needed to bypass a code before they even did anything which didn't make sense because my dealership AND my insurance said this would be done immediately after they replaced the windshield, not before. My dealership gave me a loaner for the day and apologized for the inconvenience Safelite caused me. Extremely disappointed and shocked over how terrible the service was. I will NEVER be going back.
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March 2024 by Gulomjon Otajonov
Great job replacing my windshield
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March 2024 by Bat Dork
They can get that 5th star from me when they treat there Workers Better
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February 2024 by Melinda Moy
Had a long crack across my windshield. Made an appointment for them to come to me and had to cancel. Found an appointment in Woburn the next day. So polite and was done in less than an hour!
