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January 2024 by Esaba
Deserves a whole new shape, not even a “zero” star - main person who works there is an elderly man who screams at you and physically nudges you to pick a color in seconds even with the shop is empty with no line, rough with nailpolish removing and cut me twice or thrice, does not apologize and water for pedicure is too warm, no sanitization, uses wrong color and I was so afraid they’d hurt me that I just let them use the wrong color. So rude. I hope this place goes out of business and these people are met with severe legal consequences. Never coming back here again. Listen, there are nail salons all over the Billerica area. Many on the same road. Go to Towne Plaza, their staff is excellent. Or go to Burlington Mall. Or go to the nail salon outside of the Market Basket Plaza near the liquor store. The treatment here must be legally investigated. Rude, reckless and this man removed my old gel color with a blade! Psychopath alert! If it weren’t for my anxiety I would have spoken up.
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November 2023 by Rg M
Excellent job and efficient! It doesn’t take all day like the other salons! They are very nice too! Great pedicures! Clean, cozy and spacious! They do children’s nails as well!
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October 2023 by Sarah Alkutranny
Worst salon. Bad service
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October 2023 by Ga Mo
Very bad service
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July 2023 by Donna Dufour
Best place around...pleasant and friendly...
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January 2023 by Sabrina De Oliveira
DON’T GET YOUR NAILS DONE HERE!!!DO NOT RECOMMEND!YOU ARE BETTER OFF DOING YOUR OWN NAILS!The guy who did my sister nails was rough, he glued the acrylic nail on top of my sister finger/cuticle or you could still see her real nails, the nails were crooked, under the nail there was left over material , the nails were lifting up, it looked like an airplane departing from an airport and they were almost 1mm thick. I asked if they could do little flowers on 2 nails and they said yes but the end result was so bad that they didn’t even look like flowers. Even the diamond that they put on the middle of the flower was crooked. And they charged me $60. As soon as we left the store we came back and asked them to remove it. I did my nails 2 weeks ago at a different place because it was close to my work and they look better today, than her nails. If you are looking for a place to get your nails done I super recommend Malis Nail boutique in Lowell.Services: Acrylic nails
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December 2022 by Sabrina D.
DON'T GET YOUR NAILS DONE HERE!!!DO NOT RECOMMEND!YOU ARE BETTER OFF DOING YOUR OWN NAILS!The guy who did my sister nails was rough, he glued the acrylic nail on top of my sister finger/cuticle or you could still see her real nails, the nails were crooked, under the nail there was left over material , the nails were lifting up, it looked like an airplane departing from an airport and they were almost 1mm thick. I asked if they could do little flowers on 2 nails and they said yes but the end result was so bad that they didn't even look like flowers. Even the diamond that they put on the middle of the flower was crooked. And they charged me $60. As soon as we left the store we came back and asked them to remove it. I did my nails 2 weeks ago at a different place because it was close to my work and they look better today, than her nails. If you are looking for a place to get your nails done I super recommend Malis Nail boutique in Lowell.
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August 2022 by hannah donovan
the lady who did my toes cut me more than one time, didn’t care to apologize and went way too aggressive. im beyond disappointed and i will not be returning or even recommending this place. im disgustedService: Pedicure
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July 2022 by Brittany Bicknell
I had the most awful experience. I got my nails done three days ago and I got a refill. One nail came off today and it wasn’t even hit on anything. When I got them done she told me I couldn’t get a refill and then I had to get a new set and I said no I wanted a refill like I usually do at other places and this is my first time there. She barely took off any of the color that was already there and she just covered it with the new stuff. She didn’t shorten my nails at all or offered two and then she charged me $50 for what she did. I then proceeded to call the salon today because the nail fell off and they told me they could not give me a refund but they could do that one nail for free. I explained that I wanted them off completely and I wanted a refund because I was just getting them off at this point anyways but the fact that they lasted me three days rather than three weeks is insane. The fact that the work wasn’t done correctly and they can’t refund for a mistake that was made is crazy .Service: Acrylic nails
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June 2022 by Hillary M.
Went in here for the first time yesterday and got a spa pedicure and full set of acrylics. So (the owner) did my spa pedicure and gave me THE BEST foot massage EVER. Seriously I didn't know you could have knots of tension in your feet. It was amazing. Also had a beautiful full set done and it came out beautiful! I'll definitely be back.
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April 2022 by Maria Eduarda D.
i've never gotten my nails done here but a friend and i went to get out eyebrows waxed and let me tell you...NEVER AGAIN! my friend is missing half of her eyebrow and mine are completely crooked!! also the customer service was a 0/5 stars. the entire time the lady didn't even say hello to me, just said "sit". just awful.
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March 2022 by Josalyne Resendes
Absolutely adore this nail salon. I was just there again yesterday! The staff is beyond nice and never make me feel rushed out. The gentleman took his time with my nails and made sure they came out perfect and the way I like. I would highly recommend!!
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March 2022 by Kalyani Kallu
Very bad service, took so long for waxing and the lady is not at all cooperative and they even cost very much than the price they mentioned in the website and they took twice the cost ,And the staff are very rude please take precautions if you visit there for any kind of service and I would never ever visit it again location is Billerica MAHorrible !!! Painful waxing took around 1 hr 15 mins for full arm wax ? the person was so rude while doing wax . This location is very bad ..Dont go with online prices it showed 35 for waxing and charged me around 60 when i asked them they told that they have not updated those are old prices ?♀️ They are arguing with us why dont you ask for price when you enter.and I would have given 0 stars but i have dont have option to do so..
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January 2022 by Kelly W.
I decided to use Pro Nails since it was conveniently located and next to other stores I visited before hitting the nail salon. Save yourself the trip and go else where. To the young woman who dipped my nails, please keep practicing.
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August 2021 by Jeffrey E.
(Nevermind the name. I don't have a yelp account so using my boyfriend's) Been going here for several years and feel it's gone downhill more and more. Went for my first ever gel mani here awhile back and was so impressed, that I came back for subsequent ones. After about the 4th one, I noticed that they weren't lasting as long as they used to. At first I thought maybe I was exposing my nails to more wear and tear (washing dishes, etc.) and it was a coincidence, but: lo and behold, by the 5th or 6th time, they were hardly lasting a week. Admittedly, that should've been a red flag to try another salon, but I wanted to move on to dip manicures, anyway, so I gave them another chance. Once again, the first one was beautiful. The lady really took her time shaping my nails and they lasted a month. The subsequent two sets lasted about 3 weeks. The last dip mani I got, there were only 2 people working and a girl came in wanting her eyebrows waxed. Apparently, the lady doing my mani was the only one who could do it, so someone else took over. I didn't really notice until I left, but they're very poorly shaped and there's a ring/crust at my nail line because they weren't properly done. I keep getting my hair snagged on them when I shampoo :/ To give credit where credit is due, I've never had issues with rudeness and you can pretty much always just walk in and have someone take you within 5 minutes, but I'm simply not satisfied with the results anymore. Wish they would take more time and care with their customers instead of running the place like a conveyor belt and trying to get you out as fast as possible. It's hardly ever busy so it's unnecessary and the end result suffers.
