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July 2020 by Tim M.
Extremely poor service to its customers, had to wait 45 minutes even after calling ahead for an appointment and thereafter gave me excuses for the notary service I wanted.....22 years banking at BOA!!!! Went to a different vendor and had my documents notarized within 20 minutes...sic!!!!
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February 2020 by Steph V.
They need to hire people at this location!!!!! Every time I have to wait in a ridiculous line.
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January 2020 by A L.
This has to be the worst customer service I've seen. Every time I come into this branch, which is about 3-4 times a week for a business account, there is ONE teller with a line almost out the door. Why are there 4 teller stations and just one person working?? It's so maddening. There is a woman who always sits at the desk and doesn't seem to be doing anything and usually , what I think may be a manager, walking around also doing nothing!! Typing this as I stand in a long line!!
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August 2019 by Toni D.
Bofa the worst service trying to speak with a human is difficult. I've been a customer for over 20 years. Bofa has screwed with my checking three times in two months. Totally there flat n trying to get this problem fixed is just about the worst service iveever encounter. Toni d Billerica
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January 2017 by Chris B.
What a total shit show. A depressingly run down branch that was dirty, had no art / color or light. Waited 15 minutes to make a deposit as only 1 teller was working at 930 am...good plan BOA. I am so glad I don't use this bank personally as this is a prime example of their suburban banks. Crappy service and may as well be in a morgue. I hate you BOA
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May 2016 by Khan Y.
I like Bank of America. They have great network and various products, but this branch has a lot of problems. The staffs here are not customer oriented at all. They are queens. One example. when I got into the branch, there was nobody waiting. They were chatting each other and I stood on line. Maybe 20 second. I was invisible to them. Hello~ It is not the first time. Finally I wanted to make a check deposit. Wow! The teller told me, " You can make deposits at the machine, right?" I couldn't believe what I heard. I was never happy with this branch. There was no customer service, and the staffs were mean.
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October 2011 by Leo F.
This is a set of BofA ATMs located within a transparent enclosure on the outer portion of the Billerica Mall. This area is clearly visible from the parking lot and the front door of the Mall. I've rarely seen people use these ATMs though as a full service branch of BofA is located just 3 minutes down the street.
