Midas

Most Recent Comments

• January 2024 by Cheryl H.
  5-star plus plus plus again. went in due to front passenger side wiggle/squeeks and oil change, was an arm and a ball joint. super friendly management, super friendly employees, Even super friendly co-customers, I actually met a customer who is now my household licensed plumber. :) You can tell the management and employees love their jobs, You do not have to wait weeks for an appointment, can get in same day. I called Friday right before they were closing, and spoke with Michelle, and said, I need front passenger looked at, hope its not an entire steering column, or an entire replacement of something costing thousands, lol. I asked if she can get me in Monday at 11am, she said we can do 12pm, I got there at 1130am, my GMC terrain was brought in right around 12pm, To recap the positive experience once again. 1. Didn't have to wait weeks for an appointment (last time when my entire undercarriage fell off, I would have had to rent a car if I needed to wait weeks from another shop) 2. Very friendly management and employees (all workers were smiling and not looking stressed out like some places you fear some other places they may throw a tool from being stressed, lol) 3. Beyond clean restrooms, so clean 4. Free coffee and chipy type snack area 5. Comfortable chairs and several TVS's I think my only negative would really be: 1. parking lot when you pull in you, you may need to pull up sideways, due to limited spacing. I did get a space to park, but parking can be tight, when pulling in, but its not their fault, its not really an issue to me, but just stating, if you pull in and all the spaces are taken, just pull up all the way to back and block in the cars, the employees will then figure out logistics. My 2012 GMC terrain with 89K miles on it is still kickin because of this exact Midas location. I have seen many negative comments, but it appears these negative comments come from people who seem to think they know how to work on cars, lol. or mindless ones that show up saying they bought tires on their, and put the tires on themselves in their driveway, then came here for an alignment, got alignment, then complaining about squeak noises that had nothing to do with the alignment. Best rule of thumb is when you go and ask for something specific, they will do the specific service, and will bring to your attention if they notice something off, but if you just go in for an alignment, after buying tires somewhere else and putting them on by yourself in your drive, and ask for alignment, they won't know if your car has other squeak's or issues, lol. When you go there just tell them like I did, "front right passenger side wiggle squeaks". Or "I need an alignment but also notice some sqeaks coming from such and such". If you just show up and say look at my car I have no clue whats wrong, if you can not be a bit specific with some information, then it looks like you should be asking for a complete vehicle inspection, diagnostic's, Anyway, sorry for rant, 5-star plus plus plus, for this exact Billerica Midas location on Boston Road. And Hi, Christopher my fellow customer/new licensed plumber. :)
• January 2024 by Yu W.
  My car was shaking when driving on highway. The tires were at the end of life with low thread. After replacing 4 new tires at Costco, the shaking was still there. I thought an alignment would do some help and therefore it bought me to the Midas Billerica on 12/22/2023 at 10am. The scheduling before the appoint was easy and on site Michelle in the front desk was friendly. I told about the car shaking issue and they said they'll check everything while perform the alignment. The alignment was done quickly and smoothly. When driving off the place, I found the shaking issue was still there. So I decided to go to Costco to make sure the balance was done correctly for the new tires. After checking, the Costco staff informed that the front wheels were lose likely related to axle or joint issue and suggested me to check with a mechanic. So, what did Midas do? Did they just align the tires while the wheels were lose? How could a professional tire store did such a lousy job without a common sense? Called Midas in the afternoon half hour before their close time but no one answered. Called the second day and talked to the owner Brian(if i recall correctly). He admitted there could be a mistake but also blamed me for the issue. After a long conversation, I believe he agreed to refund the alignment cost by mailing me a check. Now a month passed and there's no check or any refund. The credibility of this place is highly questionable.
• December 2023 by Dawn Dunn
  Everytime I go to Midas, I feel welcome. Their waiting area is accomodating in so many ways. They always try to offer the most cost effective solution to the repairs or maintenance that my car needs. I wouldn't think of going anywhere else.
• December 2023 by Lynn Sinotte
  Brian and his wife Michelle are the kindest people. I was at the Midas store in Billerica a couple of days ago, Brian told a customer that the part that holds your engine from dropping right out of your car needs to be replaced. Brian took it apon himself to let her make payments each week to him do she could have it fixed and we were talking alot of money.I think what Brian did was so kind.I highly recommend people to go to them because they really care, they are not out there just to make a buck❤️❤️
• December 2023 by Mike Long
  Brian was pleasant and positive the place is clean as can be including restrooms. Prior to coming for service I'd call Ed to discuss my needs and to get the details on services and everything went exactly as planned. Complimentary Doritos hit the spot for a quick snack!
• December 2023 by S P
  I went to Midas Billerica to get my car’s brake pads replaced. The owner Brian was very honest in inspecting and letting ke know that brake pads have still a lot of life left in them.I was not charged. Great service and Friendly staff.
• December 2023 by View B.
  Great staff and friendly service! Was very grateful for the local service techs! Will revisit again
• November 2023 by Michael Croteau
  Received a quote on 11/22 for 4 tires mounted balanced and installed with a requested service date per their form. Email said someone will call within a half hour, no call. 4 hours later I call them no answer. an hour before my requested time I call them and am told that they do not have any spots open for at least a week and the tires I wanted, from their site, were no longer available. Gentleman on the phone was very rude, acted like I was the problem and I was preventing him from working. NEVER AGAIN.
• November 2023 by Theresa Bertolami
  I needed to have a tire plugged. Brian took my car in the next day even though the shop was very busy. In his words, he “didn’t want me to have to worry about it”. He and Michelle are always very friendly and accommodating.
• November 2023 by KL Stock
  Great experience! Went in for an oil change and tire rotation, the staff was friendly, professional and knowledgeable. Prices were fantastic, and the work was done quickly and efficiently. Will definitely go there for future car care needs.Services: Tire rotations
• November 2023 by Bill Murphy
  Awesome service. They took the time to go over the options I had to fix my car. No pressure to do everything at once. The mechanic took me into the service bay to show me exactly what was being done each step of the way. Definitely recommend you try them. New owner, great service.
• October 2023 by Go ask Your mom
  This business runs off of loyalty not ripping people off! Locally owned. Honest hard working people. They will take the time to show you what is wrong with your vehicle and how that part should or may functions!Services: Steering & suspension repair
• September 2023 by Elaine Olivieri
  I can't say enough about this place and the whole staff. Great people, great work and most of all totally honest. They only did the work that needed to be done. My bill came to 500 $ less than originally estimated. What a wonderful surprise. They have my business for sure.Thank you all for your help, honesty and kindness Michelle, Brian and crew.Services: Tires
• September 2023 by Dave Nastuk
  I've been looking for a trustworthy shop for routine maintenance on our vehicles and this will be it. They got us in within a few days for our routine maintenance appointment. THe staff was all friendly and the turnaround was fast. They texted a few days later to make sure that I was still satisfied. I think they do good work and they stand by it.Services: Transmission
• August 2023 by Dawn L.
  This place is excellent, honest , fast , and overall just great. From the sweet girl who works at the desk to the amazing mechanics. I'm so happy they're in my town. They are super responsive and very upfront about what your vehicle needs. Brian is great ! Also Angel who worked on my car was so thorough!