Luxe Nail & Spa used to be known as the best nail salon in Billerica, with friendly staff. However, recent experiences have been disappointing. Despite a "Walk-ins Welcome" sign, the salon has been closed during business hours, with no answer at the phone. Appointments are unreliable, with staff not showing up. Even when someone is present, service can be lacking. A client who booked a fill for acrylic nails was told the salon no longer does acrylics because of the chemicals, despite not being informed of this beforehand. The resulting dip powder fill was described as "horrible." While the salon offers discounts for inconvenience, the quality of service has declined, leaving customers frustrated. There seems to be ongoing staffing issues that impact the consistency and reliability of appointments.
Place is nice and clean. I did it with Ann and i felt it was kind a rushed to finish it. Last time i did it with Elizabeth. She really takes the time to do everything without rush. And does a good job. Would go back only with Elizabeth next time
August 2021
Place is nice and clean. I did it with Ann and i felt it was kind a rushed to finish it. Last time i did it with Elizabeth. She really takes the time to do everything without rush. And does a good job. Would go back only with Elizabeth next time
September 2020
Always leave happy, the ladies will take great care of you
