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November 2023 by Kevin Riddle
We've been going to Dan's for more years than I can count. He did a pretty big job on my car and let me know ahead of time it might take 2 days to complete. It only took 1 day to complete to my surprise. I'll never go any place else!!
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November 2023 by Allison Loftin
Nothing but great things to say about Dan and Jesse. Always willing to “fit me in,” quality work and reasonable prices
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September 2023 by Michael Duggan
Friendly staff, fair pricesNo bad experiences.
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September 2023 by Andwick W
Called to ask about previous work done. Nobody answered the phone and I don't like leaving voicemails.
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August 2023 by John Maxner
I've been taking two family cars to Dan's for about 16 years with no complaints. I took my car in for a scheduled oil change, but a couple of days later my oil change light went on when I was about 30 miles from home. Icalled the next morning and spoke to a "young lady" about the situation then dropped off my car. When I arrived to pick it up that evening I was verbally reprimanded by Dan's head mechanic (Jesse) for being extremely rude to the "young lady" that morning, bringing her to tears. Dan stood about ten feet behind the counter like he feared I would start a physical confrontation. It appeared to me that the mechanic was doing all the talking with a threatening tone .I'm a man in my mid 70s and I carry a cain for balance. That's right, I'm a pretty threatening figure to a mechanic in what appears to be 30+ years old, I stood there listening to Jesse's verbal assault, in shock,with no defense because I didn't meet my "young lady" "young lady" "young lady" accuser nor was I told what I said to her over the phone that was so upsetting that she was brought to tears. Dan's only comment was "Your car is out front, GOOD BYE MR. _______. In a tone that suggested "Don't come back here again"I'm paraphrasing.This complaint is intended more for Dan's eyes only. I just can't believe he stood there and listened to his mechanic's verbal assault on a customer of 16 years without a single complaint.As you can see by reading other reviews about Dan's Auto, I will add that I have ALWAYS been satisfied with the work, cleanliness of the waiting room, and speed and efficiency of Dan's. I'm disappointed also that I'm still in search of a comparable auto repair shop.
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June 2023 by Dennis R.
Need some work done on my rava4 exhaust, brakes, wash for windows said need tires shortly got was a good price total bill was very reasonable car was ready when they said i have found a reliable shop and honest
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May 2023 by Jo Fay
Dropped my car off for service. Shop was professional, courteous, quick to get my car in and fix issue and charged me a reasonable price. Great experience! Will bring my car back to Dan’s Auto should I ever need work done.Service: General repairs & maintenance
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May 2023 by elendir8
Great mechanics but service has seen a marked decline. Would rate 5 stars if I could actually get my car worked on :'(
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April 2023 by Jim Gettys
Clean, friendly, and straight shooters that do the work well, and don't do unnecessary work. We've had them work on four different cars over the last decade and have always been happy with their work. They're the kind of place that keeps a immaculate shop, like the work they do on cars.
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March 2023 by Will M.
We have been going out of our way to take our car to Dan's Auto Repair for our annual inspection for years. The waiting room is clean and pleasant. The staff is efficient and works quickly.
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February 2023 by denny jarman
Being out of state. My daughters car was hauled there by AAA. After many informed /patient phone calls to Jessi. I voted not to revive the old tired car . Jessi, Dan, mechanics and receptionist went above and beyond my expectations. Time wise, patience, friendliness and courteous.
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December 2022 by Jonathan DeKock
Dan’s did a great job fixing the steering column on my truck. They diagnosed the issue, gave me good options for how to fix it, and got it fixed in less than a day. Great job!Service: Steering & suspension replacement
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November 2022 by Lesley S.
Wish I had found this business sooner. Stellar customer service. This is my go to for car service and maintenance.
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October 2022 by James Stabile
The technician who took my car knew what he was talking about, fixed me up fast with a busy schedule and sent a very detailed report after checking out the car. Will come back again 10/10Services: Oil change
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September 2022 by Greg Katz
Been using Dan's for a long time. If you're looking for a cheap repair job maybe look elsewhere. If you want professional, trained people that do quality work and use quality tools than this is one of the best options in Billerica and the surrounding area.Services: Wheel alignment
