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February 2024 by Michael George
We have been waiting for a package for 3 weeks now and it's in the care of the post master of Essex County and we'll tring to receive our packed he's so rude and unperfsinable to my wife and said there was a different issue with picking it up every day for 3weeks he had a excuse but personal issues that has nothing to do with the post office now this day the irs pack was to pick up today with the sender and my wife and I he sends it back to Boston as like a last laugh ? because he knows that the 3 of us are writing him up so we're getting the last laugh ? he made it worse by sending it back he need to retire or be fired so no one has to wait this long for a package that contains inheritance so you can start your new life it's been on hold because of this and it's been hard on everybody in the family and he knew this which makes it even worse in my wife's also been pregnant and we're struggling very bad during this time with money and that with this package would have helped with everything and he knew that but in a brighter side there's a lady who works there Barbara who's amazing it should probably get a better position or a raise I say because she helped us through all of this very professionally you still let everyone know it is very illegal for them to hold your packages we were about to call the police and have them seize the package and the IRS guy who sent it was on our side saying he would do the same he held up the IRS severely in our money severely unbelievably unprofessionally seriously need a new postmaster
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February 2024 by RUNNING UNITED NATIONWIDE
Walked in this morning and as I was waiting in line I noticed the older looking lady in the booth all the way to the right at the end had absolutely no customer service and was just talking down to the poor guy in front of me. She had no patience and was just speaking so rudely to the man. Whatever he asked she replied with nothing but attitude and disrespect. Same when I approached the window. She rudely explained a couple things to me because my shipping address wasn’t correct on the box. I didn’t even wanna come back to this post office to send out my package. But I did and luckily there was a kind woman in the booth next to her. My anxiety was at ease dealing with this woman. I was able to send my package off easily and free of attitude and disrespect. Thank you to that woman in the middle booth. But I’ll never send anything out of this post office ever again. I’ll travel to any other city before I step foot in this post office again.
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December 2023 by Marlys Vaughan
The clerk is wonderful, but for the last shipping day (ground) before Christmas, she should not be the ONLY person in the PO! Where was everyone at 9:15 am? They open at 8am, the clerk said she had to come from another location to open this one. Why the long lines? Why only ONE person assisting customers? One gentleman needing a passport was asked to come back once additional staff arrived. Where was everybody?!
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March 2023 by Mariah Lobdell
Patrick intentionally held a outgoing package overnight in the post office. Delaying of the mail is serious crime. I hope the OIG see’s this.
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December 2022 by Ryan Kelley
I had a really terrible experience at this location.Extremely long line with only two employees, but really one servicing customers. The other was held up with someone doing a passport.The one woman helping people, Hope, was rude and belittling to the customers. Walked off at one point and we were all confused where she was. When she came back she seemed annoyed to have to help move the line along.Also, they had this sign up which made you feel like if you had a problem or a question, you were not welcome here.
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November 2022 by Abdur Rehman
one old lady are working in their and she was soo resast so my experience is not good i dontlike the staff
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October 2022 by Carol K.
I needed to pick up a package yesterday and the woman who waited on me was very nice. But when she went in the back to find my package I asked the other woman working the desk how much a packet of stamps were and she would not answer me. I asked three times and she heard me. Straight up rude.
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September 2022 by Taylor
This post office is terrible. Several times they have misplaced my packages or sent them elsewhere. They’ve put mail in other boxes and rerouted them to different towns. No one seems to know why. The people you contact try their best to help but their carriers don’t know what’s going on.
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March 2022 by Vander Andrade
Lovely service. No long lines, a big parking lot nearby. The cashier was super amazing.
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January 2022 by Taylor Doherty
This post office is terrible. Several times they have misplaced my packages or sent them elsewhere. They’ve put mail in other boxes and rerouted them to different towns. No one seems to know why. The people you contact try their best to help but their carriers don’t know what’s going on.
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December 2021 by Kevin S.
They lose people's mail the mailboxes they come so late between 6 and 7 at night and they put me on the wrong mail boxes
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November 2021 by Thomas B
I never have any issues going here for a few years now. Typically no long lines, and very respectful.
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August 2021 by Pat Dunn
I have used Beverly Post Office for 40 years. I've always been impressed with the Customer Service at this one. They go out of their way to help, ask if you need anything else.
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August 2021 by Denise Portelance
Three times I have scheduled a pickup and everytime the scheduled pick up disappears from web site on the day it is to be picked up and is not picked up as requested. Very upset.
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January 2021 by Michael Letchfield
Took our 9 month old to get a passport and passport photo. Very relaxed atmosphere and Patrick was so friendly and helpful and patient with the baby. All wearing masks and felt safe, was done in 20mins thanks for great experience, you guys rock!
