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February 2024 by Margaret H.
0 stars. Walk away. You will be wooed to purchase the phones/ service with multitude of promotions; but when it comes time to get those promotions, there is no one in that store that will call you back. I've never in my lifetime written a review for anything. I find it impossible to let this one go. No honest customer service from individuals in the store. I've waited 1.5 months for a resolution to multiple issues.
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December 2023 by John Pacheco
Hey hey hey!!!!!
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December 2023 by Jesse Craig
Enoc was the most amazing help! He explained everything and was extremely understanding and professional! Will definitely be recommending this store because of him!
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August 2023 by Pardeep choudhary
Don’t wanna give them this as well because they do not deserve that. So unprofessional and rude staff. The girl working in the store talk like she owns T mobile. So bad people.
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May 2023 by David Shaheen
Through all the times I’ve had to buy or replace a cell phone I have never had a Better experience than I did today! Ronnie I believe her name was took care of setting up my cell which had been giving another gentleman some issues, she luckily arrived in the middle of the process and took initiative immediately fixing the problem and getting me on my way in a timely manner and happy with my purchase and the entire time she continued to acknowledge me and strike conversation to better pass the time.I genuinely appreciate her customer service skills and her teams effort making sure I walked out with a replacement phone and an added tablet which I am also psyched about! Ronnie bless you and thank you much!!!
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May 2023 by James Giacalone
I went to T mobile to pay my bill I was helped by a young lady named Xio she helped me pay my bill and also informed me about a promotion were i could save money and also get Wi-Fi and 2 tablets I am very happy with the customer service in the north Beverly t mobile
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February 2023 by Susan Keenan
From manager to his staffs are awesome. Very friendly & willing to help you. The other day we came in late & they were closing soon but manager (Ali) stayed with & transferred all 3 lines from AT&T to T-Mobile. Explained price will never go up. That is what I like to hear.Thank you North Beverly T-Mobile. All my friends brags about how great T-Mobile is. We made a great choice.
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December 2022 by Albert Brown
Had a amazing experience with a great TMobile expert name Lawrence. He showed great patience an technicals skills set up my phone
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November 2022 by Eddie Moore
I always have a horrible experience with t-mobile stores.... This one however, amazing! Sophie and Jevon were excellent!! Sociable, helpful, and had me in and out on a crisis situation. Thanks again!!
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November 2022 by Brendan Broderick
Today i was expecting to get a new phone. Not only that I got hundreds of my bill. Lawrence and Sophie absolutely went above and beyond to save me money and get me the phone and plan that worked best. I had trouble with my Apple ID and they knew all about what to do. My phone would not work without them !! Go in an ask for them they will solve any issue you run into. Especially for those less tech savvy !!! Thanks again
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November 2022 by michelle soucy
Lawrence needs more than 5 Stars ⭐️ Not only was he beyond helpful with my technical issues…his customer service skills are impeccable….Which for me is most important….I HIGHLY recommend Lawrence for all T moblile help in the future….?
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October 2022 by Joanne Tinervia
Bryant is very helpful and detail oriented! Asks pertinent and appropriate questions, patient and service oriented, and he has a great head of hair! Bryant has the ability to retain customer loyalty because he was efficient and met all of my needs!Bryant provided the best deal and multiple promotions that came as a pleasant surprise. I highly recommend T Mobile on Enon street!
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October 2022 by Patrick
I have had to stop in to a few T-Mobile stores recently, and I can honestly say that I will always come back to this Beverly store, no matter how far out of my way. Everyone in there was truly wonderful and I really did enjoy the whole experience.I have to give a shout out to Raune, she helped me for LITERAL hours as I dealt with my family and all of our options. She was absolutely the best from start to finish. But if she ever does give you a hard time, just give her sneakers a little scuff :)
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October 2022 by Amy Dube
Bruno Harris from TMobile Enon Street in Beverly, MA was an outstanding customer service representative. He was patient, kind and respectful to us during our phone trade in to the new Apple 14 pro max. I would highly recommend asking for Bruno when visiting TMobile.
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October 2022 by M D
This T-Mobile has the best vibes out of any store I have ever had to buy a phone in. They totally hooked me up with some free stuff which was super cool. Everyone was super funny and enjoying themselves, even though things were pretty hectic there for a minute. I honestly don't even wanna leave, I wish yall would hire me, or like adopt me? Maybe thats too much, idk, I'll be back tomorrow ?To be honest I was really dreading switching from Sprint and losing out on how cheap my plan was. But everyone here was so accommodating and knowledgeable, and really made the whole experience so simple, while also helping me take advantage of as many perks as possible. Thank yall so much.
