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February 2024 by Christopher Serino
Teller misinformed and rude.
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September 2023 by Simon Tolstopyatenko
Only open 9-5, cant make it before work or after.. Should be open more hours to serve customers.
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July 2022 by Abigail Sanchez
I started my bank account at this location well over ten years ago. I have never had an unpleasant transaction at this location. Always a very welcoming feel here! As of recent, I was helped by a lady named Hannah. Wow! I can honestly say I have never received the kindest most efficient customer service as I did with her. She was knowledgeable, kind and followed through with my situation. Im literally proud to bank here! Thank you!
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July 2022 by Ruben Chilel
Very nice ladies in this bank!
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April 2022 by Alex V.
This bank is hot dog s**** I would not support a bank with such a toxic track record. Predatory policies, and awful to its employees. They acquired my through acquisition of Century bank. Proceeded to not inform me and wrongfully destroy my credit. Refused to undo their mistake citing internal policy I was mostly disturbed when on a recorded chat line your customer service agent told me "Its your responsibility to pay your loan and it doesn't matter if we told you or not" This is an example of the toxic culture that exists at Eastern. These predatory rules were designed and put in place by the executives. If they put as much effort into helping your customers as you did into ruining their day you would be a terrific financial services partner. I managed to make on time payments for 7 years and have excellent credit. A few months of having Eastern bank in my life turned my credit score upside down.
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March 2022 by Bella J.
5 stars goes to Hannah L. She is the best!! always has such a great attitude & is so helpful. Eastern bank is not even my bank, but if i'm in the area and need bank services I come here just for Hannah!!!
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March 2022 by Karen 2.
5 stars goes to Hannah L. She is the best!! always has such a great attitude & is so helpful. Eastern bank is not even my bank, but if i'm in the area and need bank services I come here just for Hannah!!!
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August 2021 by Pat Hale
Don't use this bank. They charge you a fee to pay your loan online.I reached out to the email as directed below but have not gotten a response. Charging a fee to pay a loan online should be illegal and I would not have used this bank if I knew about the online payment fee.
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February 2020 by Paul Erickson
Been with them a long time. Very personalized service and always friendly and helpful.
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October 2019 by Fitness Chadwick
Horrible bank says they will take 10 legal days to give back the title to a car after the loan is paid off but they take months!!!! Very unprofessional!!!
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December 2017 by Laurie Labrie
Team was really helpful when I went in with questions. It is rare that i need to enter the bank these days but their customer service was refreshing!
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May 2016 by Erik Smith
Great branch. Next to Starbucks. Friendly and fast.
