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November 2023 by Cheryl V.
Had a Julia Roberts/Pretty Woman moment here today. I was looking to buy for 2 bathrooms and a full kitchen, and none of the 4-5 salespeople working even acknowledged me. the place was pretty empty, just rude. Will take my business elsewhere.
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April 2023 by Rick Deisel
Sales personnel uneducated about the products sold. Had to return numerous items due to incorrect specs and damaged product. Don't stand behind items sold. More bang for the buck elsewhere. Don't waste your time shopping here.
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October 2021 by ANNA ORFANIDES
I have had the pleasure of working with Designer Bath on many of my kitchen & bathroom projects. I can say with out any hesitation that they are wonderful to work with. Everyone is friendly, courteous and knowledgeable. They offer superb customer services and I know my clients are always in good hands.Anna OrfanidesOwner of ANNA O DESIGN
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October 2021 by jon c
Great showroom of high end bath products
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October 2021 by Michalene Hague
Way too expensive for the common man's budget - beautiful, handcrafted vanities and elegant fixtures, but at extraordinary prices too high for my long term teacher's salary to handle.
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May 2021 by Sara P.
We spent nearly $5k on products for a bathroom renovation at the end of February. We had a tight timeline and explained that to Amy, the salesperson. She confirmed we could pick up the rough-in materials immediately and all fixtures would be available in two weeks, just in time for our contractor to finish the rest of the job (I went back through our email conversations to confirm this point). There were several issues throughout this engagement: 1) The rough-ins provided were missing pieces apparently, but we didn't know that. We were told everything was good to go for our plumber but when the jet roughs were missing, he installed a standard size and then tiled up the shower. When we received the jets, they were a non-standard size and our contractor told us it would be $900 to remove the tile to install the correct materials. When we communicated that to Amy, the response was basically "oops, sorry." We had to pay the $900 and tear apart our brand new shower or order different jets, not our first choice - and wait for them to come in - and drive into the showroom to switch the materials. 2) The fixtures took two MONTHS, not weeks to come in. Hey, I get it - there is a pandemic. Supply chains are interrupted. But we had to constantly request updates and I really doubt this was the first time Designer Bath had delays. If they had supply chain concerns, they shouldn't have told us it would be two weeks. Finally we called the manufacturer ourselves to request help. The manufacturer told us there were other in-stock fixtures he could send instead of the backordered ones. They all looked identical to us so I'm baffled at why Amy would order the one out of stock and stuck in Poland for two months instead of the one a couple states over. 3) When the final fixtures finally arrived at their showroom, they told us they couldn't ship them to our house unless we paid the $30 postal fee so we got to drive into the showroom again. See email where we asked them to extend the courtesy of comping the $30. They said no; really excellent customer service. 4) The materials aren't worth the huge expense, in my opinion. They looked nice the first day but after using the shower, the brushed nickel is covered in water spots and looks horrible. In hindsight, I wish we went with a more cost effective - and less exhausting -- route and ordered from the manufacture or from Amazon.
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October 2020 by Annakathryn Carlson
Super friendly and knowledgeable! Great selection and the best customer service.
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October 2020 by Russell Lewis - Eagle Eye Imagery
The nicest group of people to work with. Thank You All
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October 2020 by John Reidy
Nice, high quality products.
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October 2020 by Jim Fauci
Expensive but nice stuff
