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July 2024 by Zuleica Mateo
I started working in that company, I was very enthusiastic until my first full week, when Friday arrived, I did not receive my payment. Since I was new, I thought next Friday they would pay me as at the beginning we do not have many hours, that I understood, but next week they will not pay me either, I will go. where the secretary and I asked her that R.C. had not paid me. She tells me that everything is fine. I went to the office twice, then once. The thing is that they were left with many hours of work, they abused me, it was a complete joke to tell me that I did not sign correctly but there was no complaint from a patient and I fulfilled all my work hours that they deceived me, they gave me or they punished me because according to them I did not I signed well but what about my money
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June 2024 by Jacklyn whalen
I used to work for this company back in day and they were wonderful then now they got bigger they are horrible worst company ever the girls that come for my grandmother do not care at all they leave her house smelling and her to my grandmother can't do anything for herself anymore and us as a family are her voice it is very upsetting seeing your loved once like that I know how the health care system is right now myself and most of my family work in clinical settings of the health care so we know what excellent and horrible care looks like it is not right for anyone to have to experience this care
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March 2023 by Edward Besozzi
This agency It's pitiful and hires incompetent, untrained, hapless employees who show up when they want. There is no call from the main office to the customer so I've waited for hours and no one shows up. I'm recently disabled falling off of a ladder from a roof. So, I need this short-term care and this agency and its employees are unreliable and do not even deserve to be part of a system to help elders! Shame on them as well AgeSpan.
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June 2020 by Laura B.
They care more about their bottom line than they do their clients. They never return calls, they don't schedule adequately (I'm supposed to get 17 hours, spread out over 7 mornings, but I've been getting about 12), during the start of the pandemic, they didn't give their staff supplies to protect them out in the field, there are no-shows all the time (a few times they scheduled staff, only to tell them later that I had canceled, when I hadn't!). Their scheduling department is a complete disappointment. And for management to stand by and not do anything about it, is hazardous to their clients. I strongly recommend that you NOT put your care in their hands! Go elsewhere!
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February 2020 by Sharon Moulton
Every week my mom waits for someone to take her shopping. Most of the time they are a no show. On the rare occasion that they do show, the person says they cannot have people in their car. So why show up??? This company is highly dysfunctional and should be held accountable for its sloppiness.
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October 2019 by Lori S.
Been dealing with the agency for almost 3 years now. HORRIBLE, HORRIBLE, HORRIBLE. no call backs, no shows, no answers. Go elsewhere. Could not submit this review without selecting a star. NO STARS!
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September 2019 by Sallie D.
AHC took my case from SeniorCare. Senior Care should stop doing business with them. First they demanded a 936 dollar deposit before beginning service. They sent a morning person who left the stove on and called 15 minutes later but should NOT have left. The afternoon person swears all the time around my mom, talks on her phone when mom's watching TV in the same room. Mom has memory loss so I can't know if all she says is true, but I will be changing agencies ASAP and best believe I'll get my money back!!!
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March 2019 by Virginia Knapp Brunache
I have been in the eldercare field of service for almost 8 years. As a new hire, I am very impressed with Associated Home Care. They seem to be a very well organized and well run company. The clients I have served have nothing but good things to say about AHC and many have been served well by AHC for many years.
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March 2019 by Jay Bee
Associated Homecare, at one time a LOCAL FAMILY BUSINESS, is no longer deserving of the good reputation of being a caring and competent agency. That's because it was earned when the (local) Trigilio family owned and ran it. From 1991 to 2005 when the mother owned it and from 2005-20016 to when her son owned it. In 2016 it CHANGED from being a competent agency aimed at HELPING clients to an incompetent one aimlessly HARMING clients. Under the corporate leadership of PAUL KUSSEROW, CEO of Amedisys, the corporate take-over of AHC CHANGED from being an agency rendering a SERVICE to their clients to rendering a DISSERVICE to them. Part of this sale included buying the 'goodwill' (good rep) AHC established throughout the years BEFORE this take over. 'Goodwill' is a type of asset that makes it 'worth it' for a big corp to buy out a smaller corp and for much more than the 'book value'. It's worth it to the CEO because prior 'good reputation/goodwill' correlates with future profit capacity.Unfortunately, when a profit hungry CEO BUYS a good reputation (established by someone ELSE!), he isn't buying it to maintain the quality of the management and worker staff and/or caring to the clients. He's buying to increase his bottom line (profit margin), something where IF corners can be cut in the quality and caring department in order to increase profits, that will be done. In fact, that's exactly what anyone who's had AHC before the take over will notice. You will notice such things as INEPT management (Jason in the Leominster office for example) where clients can't depend on any reliability of the workers showing up but don't realize it's because the management is juggling them around and EXPLOITING the home bound client to just be a waiting 'captive' to whenever someone is available where MISINFORMATION and 'forked tounge' commuication steals time from the client such they keep their life 'on hold' to experience more UNPREDICTABLE AND UNRELIABLE schedualing. You might also notice the SHORTAGE of English speakers and excess of non-English speakers or who ever they can hire at a LOW wage.Such things as mismanagement, poor communication skills, unreliability of workers and other staff or anything else that increases the client's STRESS reflects to the CORPORATE LEVEL. The phrase I learned at Harvard Business School is: 'A FISH STINKS FROM THE HEAD'. For example the body of the fish, lets call that the rotting entrails is the management and the tail of the fish is the workers (who act in accordance to the BAD management) but the true ROT comes from the TOP LEVELS of the organization. Another thing I learned at Harvard 'B school' is that when you find the lowest level of workers to have good communication skills, reliability etc, that reflects favorably on the management and also the top level CEOs.Associated Homecare under PAUL KUSSEROW'S leadership, who by the way, lines his pockets with about 4 MILLION $ a year in salary, has become a predatory agency. They prey on the housebound to STAY captive to unreliable (mis)communication from the management as to scheduling of workers and they prey on the GOVERNMENT (if the gov is subsidizing their 'services) who in effect they BILK for money in the act of making a client's medical condition WORSE! For example if the client has a stress disorder and the client came from Mass Health Behavioral Partnership and the ineptitude and mismanagement of AHC made it WORSE, that is what I mean by PREDATORY AGENCY.
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January 2019 by Alexa K.
Only reason for 2 stars are the morning caregiver. She is the only thing consistent with this place. My loved one now served out of the Burlington office has to deal with new caregivers on a weekly basis for afternoon care. All they want to do is sit around and talk on their phones. They ignore the reason they are there and even refuse to do some helpful things for the client. The office never calls to let me know when they can't cover a shift, I just get a no show. I wouldn't rely on this office to care for my loved one ever again! They should be audited by the State - caregivers have told me that they get paid full shift regardless if they complete it. That spells insurance FRAUD to me!!! They don't show up but still get paid? For what?!?
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October 2018 by R L.
DO NOT TRUST YOUR FAMILY MEMBERS WITH THIS COMPANY! Their main office team poorly organized, they put in untrained staff into care situations, they mis-schedule things, and they are just too big to control anything! The caregivers themselves are 'adequate', with a few good ones, but generally they do not always follow proper protocols, leave their clients early, show up late, never read or not fully know the care-plan etc. When problems do occur, the office 'team' is slow to respond (it is almost impossible to reach anyone directly on the phone), and their main response to any problems or complaints is "you are free to go with another provider"! How about a company that actually tells to go with someone else!!!???? As another YELP review notes (and I second everything listed by this other reviewer)- "The business is poorly managed and fails to live up to its commitments. Apparently, chaos reigns internally as various team members fail to talk with another... Don't trust your loved ones to these folks, you may regret it!" Stay away from this company!!!
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August 2018 by J. B.
Associated Homecare, at one time a LOCAL FAMILY BUSINESS, is no longer deserving of the good reputation of being a caring and competent agency. That's because it was earned when the (local) Trigilio family owned and ran it. From 1991 to 2005 when the mother owned it and from 2005-20016 to when her son owned it. In 2016 it CHANGED from being a competent agency aimed at HELPING clients to an incompetent one aimlessly HARMING clients. Under the corporate leadership of PAUL KUSSEROW, CEO of Amedisys, the corporate take-over of AHC CHANGED from being an agency rendering a SERVICE to their clients to rendering a DISSERVICE to them. Part of this sale included buying the 'goodwill' (good rep) AHC established throughout the years BEFORE this take over. 'Goodwill' is a type of asset that makes it 'worth it' for a big corp to buy out a smaller corp and for much more than the 'book value'. It's worth it to the CEO because prior 'good reputation/goodwill' correlates with future profit capacity. Unfortunately, when a profit hungry CEO BUYS a good reputation (established by someone ELSE!), he isn't buying it to maintain the quality of the management and worker staff and/or caring to the clients. He's buying to increase his bottom line (profit margin), something where IF corners can be cut in the quality and caring department in order to increase profits, that will be done. In fact, that's exactly what anyone who's had AHC before the take over will notice. You will notice such things as INEPT management (Jason in the Leominster office for example) where clients can't depend on any reliability of the workers showing up but don't realize it's because the management is juggling them around and EXPLOITING the home bound client to just be a waiting 'captive' to whenever someone is available where MISINFORMATION and 'forked tounge' commuication steals time from the client such they keep their life 'on hold' to experience more UNPREDICTABLE AND UNRELIABLE schedualing. You might also notice the SHORTAGE of English speakers and excess of non-English speakers or who ever they can hire at a LOW wage. Such things as mismanagement, poor communication skills, unreliability of workers and other staff or anything else that increases the client's STRESS reflects to the CORPORATE LEVEL. The phrase I learned at Harvard Business School is: 'A FISH STINKS FROM THE HEAD'. For example the body of the fish, lets call that the rotting entrails is the management and the tail of the fish is the workers (who act in accordance to the BAD management) but the true ROT comes from the TOP LEVELS of the organization. Another thing I learned at Harvard 'B school' is that when you find the lowest level of workers to have good communication skills, reliability etc, that reflects favorably on the management and also the top level CEOs. Associated Homecare under PAUL KUSSEROW'S leadership, who by the way, lines his pockets with about 4 MILLION $ a year in salary, has become a predatory agency. They prey on the housebound to STAY captive to unreliable (mis)communication from the management as to scheduling of workers and they prey on the GOVERNMENT (if the gov is subsidizing their 'services) who in effect they BILK for money in the act of making a client's medical condition WORSE! For example if the client has a stress disorder and the client came from Mass Health Behavioral Partnership and the ineptitude and mismanagement of AHC made it WORSE, that is what I mean by PREDATORY AGENCY. Google has a limit on how much I can write but for more elaboration, see my BLOG:
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April 2018 by R O.
This business is poorly managed and fails to live up to its commitments. Apparently, chaos reigns internally as various team members fail to talk with another. Beware that their service agreement isn't worth the paper its written on - don't count on it to be honored. Don't trust your loved ones to these folks, you may regret it!
