-
April 2023 by Elizabeth Cook
Charlie was awesome! Such a big help. Knew what he talking about and very thorough. He even saved me some money! Really pleased with the results and the experience. Thank you Charlie for making my move so seem less I appreciate you!
-
October 2022 by Doris Troy
Charlie is now my new best friend. He is easy to work with, but even more important, he took special care of me because of my age and other circumstances. As a bonus, the facility is so close to where I'm staying that I can walk there to slowly empty the boxes (and boxes and boxes and boxes). Charlie, David, Amanda -- all are the facility's greatest assets.It would be impossible for me to be more satisfied.Earlier, David was lovely to me on the phone, and when I stopped by to see the units, he took me on the grand tour. I'm not young, and he explained things very patiently, and even prevented me from a fall (it's entirely safe; I tripped on absolutely nothing). I'm incredibly pleased to store my household goods at Advantage.
-
August 2021 by Jim Limardo
DAVID IS VERY HELPFULL
-
November 2020 by Matthew David
Rented a storage unit here for a few month transition before we could relocate to a larger home. Older storage center, but clean and better climate controlled than more modern ones I've used in the past. Charlie the manager is a great guy and easy to work with. We did have a billing issue on move-out, but was corrected quickly without issue. Will use again in the future as needed.
-
August 2020 by Jodi Barrett
We've rented a storage unit here for the last several summers for my daughter and her roommate's college stuff (we live in Western PA & roomie is from Seattle). I feel the staff, especially Charlie, that we have worked with the last several years to be especially helpful, including when the college closed down quickly Spring 2020. We have never had any damage from critters or heat. We have never had an issue at the loading dock with the door. I would recommend this location to anyone.
-
August 2020 by Kim Mantz
Claims temperature controlled and it is about 100 degrees in there; the loading dock door doesn't open half the time; only have access until 7:30 pm so you're screwed if you need something after that.
-
July 2020 by Daniel M.
This place is so terrible it's not even funny. I had a 30 minute conversation with the woefully uniformed "owner" that swore up and down my unit was climate controlled.I've lost 1700$ worth of photo paper, film, and products because the unit regularly reaches 100+ degrees Fahrenheit. STAY AWAY. If the heat is fine for you there's rats that will chew everything as well.The kicker is that when I called to complain the guy at the front desk just insisted on talking over me the entire time.
-
August 2019 by Sean C
Absolutely the worst managed storage unit I've ever been to. You walk in and you see the young guy with his feet up on the desk doing nothing twiddling his thumbs or you try to get the old guy to help you and he seems incapable of using the computer at all. Rats in the ceilings and only 2 floors are temp controlled.
-
December 2018 by Holly Choiunard
Went in asked questions on prices and sizes very helpful you can bring your own lock its clean and it is closed by 6pm
-
May 2018 by Denise M.
If you want mice and rats pooping on your possessions, this is your self-storage unit. I finally got my stuff out of there and had to throw most of my towels and many clothing items and blankets away due to large amounts of rodent droppings and feces. When I finally checked out today at about 11 a.m, I asked the employee if he had been promoted to manager. His response was rude and unprofessional. He said "if you want information call the Salem manager." The tone of voice said it all!! This is the same employee who accused me of being in arrears when he first started working there. I had NEVER and NEVER have made a late payment. Though the purpose of this review is to help other people looking for storage. I would like to point out that JIM, a long-term, part time employee has ALWAYS been helpful, polite and wonderful in every way. He himself earns a five star rating *****, but sadly not everybody has Jim's high standards for customer service.