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December 2023 by Nikki W.
After texting with someone in service about getting a much needed oil change, I spent an hour driving out to the dealership. When I got there they told me they stopped at noon. There is no option to make an appointment. Monday-Friday isn't an option. It's the closest Subaru dealership near me and I usually only trust my car with dealerships but I won't be back. I was also looking to trade in my car, but I don't work with businesses that don't have consideration for customers.
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November 2023 by Michael Romanko
Reasonable people.
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September 2023 by Cesar Oyarzun
Really bab experience in this dealership, first the never have appointments available and when they do is 2 weeks wait. I took my car after waiting 2 weeks and they fixing it under warranty., and they told me it takes 4 days at least, they didn’t provide a car loaner or anything so now I’m just win no car and my car has only 14k miles unacceptable
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August 2023 by Alpaca K
Good service, nice people, but very understaffed. It's impossible to reach the service center over the phone. The service counter intake always has a huge line waiting. Meanwhile, there are always multiple valets standing around looking bored. Why not train some of them to hop on the computer when it's busy?I had an appointment, was 3rd in line, and had to wait for 25 minutes to speak to someone at the service desk.Downgraded to 3 stars because the guy told me it was fine to pick up my car the next morning. When the same guy called me in the afternoon, he made it clear it was Not Fine for me to pick it up the next morning because they had limited parking. Why lie to me in the morning then?Service: Oil change
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April 2023 by Rodrigo M.
Acabamos de comprar un Subaru del año 2016 pero estaba en excelentes condiciones. La transacción fue rapida y ellos fueron muy flexibles a nuestras peticiones. Si hablan español, pregunten por el agente de ventas Fabio Corredor. 100% recomendado!I strongly recommend this place. Good customer service and Subarus are excellent cars.
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March 2023 by Arthur S.
I am glad about the excellent service I have received from the service department. Matt is very helpful and I have been working with him for a long time.
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March 2023 by Travis W.
Won't be coming back to this place.Called a few weeks in advance to schedule an appointment for an EVAP canister, explained the issue in detail, and even told him I'm pretty sure I know that's what it is. The guy over the phone said 3-5 hours tops. It was put in as a check engine light assessment, which wasn't entirely true, but it sure.I left my car for 7 am as scheduled. Didn't hear anything back for 5 hours which seemed off, called back to ask the status of the car, only to find out that they haven't even looked at it yet.The reason: Because I didn't stay in the building for the entire day, I've been immediately removed from the priority list and my car was now scheduled to be repaired last and done by 5:00 pm when they close up shop. They even hilariously told me it has to do with being busy.Point of reference, I was this FIRST PERSON there. I arrived at 6:50 am. 10 mins clear of the next person showing up. This was never once communicated to me as a rule when I called to set up the appointment, when they emailed me about it, when they called to confirm it 3 days prior, and when I went to drop the car off. I've been going to dealerships, repair shops, etc. For just shy of 20 years on 5-6 different brands of car, and never has a place doing this. The point of making a scheduled appointment is that you are the one in a priority queue.Now that I know this, this will be my last trip to the city side. It completely negates the point of making an appointment, and unfair to people to have other jobs and other appointments throughout the day, and to expect your customers to adhere to this, to get punished, is bad business.In the end, I was forced to pick up my car getting no repairs done because I couldn't miss my other appointments. Still had to pay $145 for them to tell me my heat shield was old, tell me I had a loose Pipe connector for the check engine, and for them to offer me a bunch of extra recommended repairs which 80% were done less than 3 months prior.
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December 2022 by Nisse F.
So, brought my '22 Impreza for the routine service. After i picked it up, the next thing I did was to go to McDonalds. Is I pulled down the window and started approaching the drive-through window, I heard this "clanking" noise coming from the rear driver wheel. Didn't think much of it, i thought I was imagining things.The next morning, going into work, i heard the noise again. So, I parked and I checked the wheel, and I realized then that the wheel cover/hubcap was loose, and that the way it was being secured to the wheel was by a little plastic zip-tie. Ever since I reported my find, they asked me to bring it back to have it fixed. Now, I think a couple things might have happened:Whoever broke it, decided not to say anything and just put the zip-tie in the hopes that I wouldn't notice it. Shady practice, shady employers, not reliable;Or maybe, he did notice, reported it to the super visor and the sup said: "not a big deal, just put a zip-tie on it. Nobody ever checks for that..."Whichever scenario happened, the fact that the material was damaged and not fixed on the spot and the job was released consciously knowing that the part had been damaged, I will not be bringing my car to that place never again. I'm just going to take the "L" on this one.
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December 2022 by Tim Correira
Don’t bother ever coming here. Recently went to the “drive in” express oil change service and was told there was a 2 day wait. This place is a joke. I would have scheduled something in advance. Why specially call something drive up or express if there is a two day wait.
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November 2022 by Edward G.
My 2017 Outback had an AC block in the summer. Unfortunately we left it a long time, and water leaked into the car, under the passenger side. Still not really a problem. But there was too much, and it damaged the car amplifier, which needed to be replaced. That's where my story starts.Cityside subaru drained the water, and fixed the blocked AC. All good. They said they couldn't deal with the amplifier that day (July 2022). So I booked a later appointment. In the meantime, I had the car detailed to get the water smell out, and the detailers confirmed that the amplifier was broken. So I called ahead to the Subaru dealership to get the amp ordered in August 2022. I arrived at the dealership at 7am, and they had not ordered the amplifier. I was going away for a few weeks, so we had to schedule for late October 2022. I arrived in late Oct 2022, and they again didn't have the amplifier: they had sent it back. (What?? who does that?) So I reordered for Nov 14 2022. I arrived there that morning and they said that the amplifier was damaged and was on back order. I would need to wait until it arrived in stock again.I feel like this is a third world country business. Why can't they call if they don't have the part? It would save them and me time and frustration.
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November 2022 by Alex Lozovik
Friendly staff. On the expencive side.
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October 2022 by Barney P.
They lie to you in order to perform unnecessary "repairs" that aren't needed. Recently I brought my car in for something under warranty. I asked if it would take long and whether I needed a loaner. No, they reassured me, it was straightforward. Arrive and am told it will take several hours and may not be done that day. A void this deal ship at all costs.
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October 2022 by Shaun Donovan
I’ve gone here a few times, and I’ve had a good experience each time.
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September 2022 by Mark O'Toole
They do a good job at a fair price but "Express" it is not. Always a long wait or no availability at various dealers. If they want to compete with Valvoline and Jiffy Lube, this isn't the way to do it.Service: Oil change
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April 2022 by Jennifer E.
If you want to pay FIVE THOUSAND DOLLARS OVER MSRP, call these guys. Rip off! Don't waste your time.
