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“Forget any bad experience you’ve had at other UPS Stores, this location is a gem! I can’t say enough good things about this Newton branch. The staff are very friendly and helpful, plus they have an awesome self-scanning system that allows for Amazon returns, plus self-printing UPS labels for Zappos, Nike and any other company that sends pre-paid labels. I’m always in and out within minutes and see other customers with more complicated shipping needs being helped with ease. UPS Stores are franchises, so it’s like supporting a local business.”
8:30AM - 6:30PM
1337 Massachusetts Ave, Arlington
Mailbox Centers
“This UPS is always on point. I appreciate that no one is miserable here - on the contrary, they’re always happy to help and greet you with a smile. Dana helped us today and was great, nice and friendly and very helpful.”
8:30AM - 6:30PM
101 Middlesex Tpke, Burlington
Mailbox Centers
“I had to come on here and give Lee and Tom an amazing review!! Lee helped me cut up flyers for my small business and was giving me really good information on the best printing options for me and took time out of his busy day to assist me. Will definitely be loyal to this store!! I appreciate them helping a small business owner like myself :) will only be using this UPS store from now on because of how great I was treated!! Thank you again!!!”
“I am beyond impressed with the UPS Store in Woburn, especially with Jason, who is truly exceptional. Jason is an incredibly knowledgeable and professional authorized notary—every document he has notarized for me has been accepted without any issues, which has been a huge relief. I know this because I’ve had documents notarized elsewhere that were rejected (apostille and other real estate related documents from California) but since I started going to Jason, I’ve never had a single problem. He is meticulous, efficient, and really knows his stuff. On top of that, Jason, along with the rest of the team, provides such efficient and friendly service. Whether I’m shipping packages, or getting documents notarized, they always ensure everything is done right and fast. The store is well-organized and clean. I can’t recommend this location enough! Jason and the Woburn UPS Store team, hands down, are the best I have seen in the business - not amongst UPS stores but also all logistics businesses I have been to.”
“The employees at this UPS are truly the epitome of above and beyond. There was a line due to the Amazon kiosk being down, and the employees stayed calm while trying to additionally assist myself and others waiting for the kiosk. I quickly learned about the nuisances and complications of shipping a package to Canada, which is international, and the amount of in-head knowledge this job requires. The employees were so patient and reasonable with the customers, who were frustrated at not understanding cost, etc. Both customers by the end were happy and delighted by the help and resolution they got from the employees.
Normally, you'd probably think - why write a review for a UPS? But the service from the employees was so 'above and beyond' that it needed to be recognized.”
“Excellent staff and very quick service. My relatives always complain about the pain of shipping items and returning items so I used to avoid both as much as possible. Then I came into this ups for a return earlier this year and I was blown away by how friendly and quick it was. In town FedEx is 20 mins at counter apparently, but this was in and out in under 3 mins for shipping past week. Glad for this option!!”
8:30AM - 6:30PM
831 Beacon St, Newton Centre
Mailbox Centers
“I went to the store for a complicated project to ship several pieces of furniture--family heirlooms--across the country. Anand and his team did a great job figuring out how to pack them safely and efficiently.”
“This is a great UPS location! Everyone working here is friendly, and I was always greeted when came in even it when it was for a quick check of my mailbox. I rented a mailbox at this location for two years and I never had any issues.When I moved out of state, the lady working there offered to extend my box for a month for free, and willing to ship any letter I may get during the transition. I am very pleased with the service I got.”
“The store is neat and clean. Most important part make it stand out because the great service. Especially, the assistant Neilson in this UPS store is awesome! He is kind and really willing to help customer solve problems. Really appreciate the supportive customer service in the community!”
“We come here all the time to ship our products, many requiring expedited shipping that requires care. I highly recommend coming to Sunrise Postal Services! They have printing services, shipping services, copying, and so much more. They’re incredible kind, friendly, and knowledgeable. They get the job done.We’ve used Sunrise Postal Services for years and have always had a great experience.Thank you for your excellent customer service and care for my products!”
8:30AM - 7PM
258 Harvard St, Brookline
Mailbox Centers
“New to the area, and this shipping center made a fantastic first impression! The staff is incredibly friendly and efficient – they had my packages ready to ship in minutes. One employee even rushed over to open the door for me when I was carrying a heavy box. I'll definitely be a regular customer!”
8:30AM - 6:30PM
15 Lincoln St, Wakefield
Mailbox Centers
“i purchase an item at auction and was very concerned with the safe delivery of the object. the auction house highly recommended this UPS store and i called them to inquire about shipping the object cross country. I spoke to Mary the owner of the store and i couldn't have been more satisfied on every level. she assured me that she would personally pack and ship the item and we discussed the packing of the object to ensure its safety. the package arrived safe and sound and i have to say that very rarely do you meet someone who takes the time and concern to do a wonderful job. Thank you so much Mary. You were fabulous!!”
“I'm very happy to pay a few dollars extra for the packing and shipping guarantee and the cheerful expertise of the UPS Store workers!
Update: another package of heirlooms sent worry-free with the help of Jeff and especially Julia!”
“The store manager is wonderful. So knowledgeable, efficient, fun (and funny too...), kind and just all around helpful. I smile every time I see him at the store. What a gem.”
8:30AM - 6:30PM
955 Massachusetts Ave, Cambridge
Mailbox Centers
“The team was very helpful! I arrived just before close and they helped me seal up my package and print the label quickly. The service was efficient and friendly! Special shoutout to Shaundell and Gio.”
8:30AM - 6:30PM
675 VFW Pkwy, Chestnut Hill
Mailbox Centers
“The staff at the store are GOOD and Decent people. I left my Nintendo Switch gaming device ($300) at this store and they held it for me. This could have easily been stolen, and I wouldn't have been able to trace it. Thank you! Thank you! Thank you!”
8:30AM - 6:30PM
405 Waltham St, Lexington
Mailbox Centers
“Nicholas was incredibly patient and helpful when a delivery didn’t happen asPlanned. His professionalism made a difficult situation manageable and everything worked out in the end.”
8:30AM - 6:30PM
423 Brookline Ave, Boston
Mailbox Centers
“been here a few times. each time they’re mad nice and help me get what i need done. between making copies, mailing taxes, notarizing documents, they help me out and are always kind. best ups ever.”
“First time visiting this store. I had a packaged rerouted for hold at this address. The place looks like a tornado went through, but the service was quick and easy. Place was a bit chaotic. The guy that helped me said have a great day, so he gets 4 stars.”
“On 1st March 2024, I visited the UPS store around the closing time @ 7 pm. Despite the late hour, the staff member graciously assisted me in dropping off my package. He patiently helped me with tagging the label, printing etc. which took about 15 minutes, all the while maintaining a humble and helpful demeanor. I was impressed by his professionalism and willingness to go the extra mile to ensure my needs were met. Overall, it was a great experience, and I appreciate the exceptional service provided by the staff member. THANK YOU.”
“I just went in there and experienced a manager sticking up for the young lady behind the counter who was being unjustly scolded by a rude woman and I had to come leave a review because more managers need to act like that!!!”
8:30AM - 7PM
200 F Main St, Stoneham
Mailbox Centers
“I was there on Saturday and there was one worker and one customer,then me.The worker started helping me as he was able to he was running a fax. I had 4pieces of cable equipment. The worker was nice and helpful. He was able to help the other customer and myself. Very patient, very professional. Liked that the store opened at 9 instead of 10 on a Saturday. I will definitely be going back to Stoneham store when shipping items out”
“I shipped a package out last week, due to the delays it was not received according to the tracking status. I called the store and connected with James. He helped me through the whole process, followed up via email, text and call! Truly the best!!”
“I had the most wonderful experience at this UPS store. I needed to send 3 items to Australia a few weeks ago and Vincente was incredibly helpful and patient while we were trying to find a way to get it there without spending a small fortune. Vincente spent a considerable amount of time with me, looking at different options and suggesting ways to make it work. He was so friendly and helpful the whole time!! This was some of the best costumer service experiences I've ever encountered. Thank you, Vincente, for not only doing your job, but doing it VERY well.”
“I was assisted by Sean and his colleague, whose name I didn’t get. They were excellent. Not only did they help notarize a document for me, when I mentioned that I realized I didn’t have a photocopy of my ID and had to figure that out, they immediately offered to copy it for me. I also ended up having to leave to get a money order and come back and they remembered me by name when I got back, which was so nice. All around, their service made my experience super easy and smooth :)”
“Had a request for printing - met by Eve at the desk. Needing explanation, I reviewed it with her, she understood it perfectly, gave me an estimate, I accepted - and then she completed it within minutes. It was perfect. On top of Eve's expertise, and efficiency, her social skills were exceptional. She is obviously an important asset to the office which no doubt has a wide variety of jobs and customers coming in each day. Eve is the epitome of best practice.”
“Jonathan is probably the best UPS employee I’ve ever had a run-in with. The man treats me with nothing short of grace, patience, and absolute professionalism every time I walk in the store with a return. I’ve even witnessed, firsthand, the runs he has had with disrespectful customers, and he still continues to show up with respect and professionalism. The man deserves a raise or promotion to say the absolute least.”
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“Zayne was amazing! Helped me out thru the whole process and helped me wrap my luggage on a busy Sunday afternoon. Was such a bro! He's gonna do great in uni ?”