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September 2023 by Jeremy Lydon
Best doggy daycare ever.. they might spoil our pup more then we do! Can't say enough great things about everyone that works here
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July 2023 by Karina L.
I'm reviewing only for the grooming service. I had a really bad experience at PetSmart that left my Cavalier KC traumatized and in the ER; you can imagine I was pretty anxious in taking my baby back to a new place. Daniella is the only groomer there so she personally takes care of each dog from beginning to end. I explained all that had happened in the past and she was super understanding, texted and kept me updated throughout the service until the end plus my doggie looked so fluffy, cute and well groomed! I'm definitely going back to her! The price is also very reasonable so a plus on that as well! Thank you Daniella!
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July 2023 by Amber Bifolck-Fisher
Staff is great and our dog had a lot of fun there. Overnight boarding fills up very fast and is not offered at our nearest location.
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June 2023 by doreen p.
I found them online and was skeptical because there are so many groomers out there that are booking out months and a lot of them are not taking on new clients. When I called, they got me in within two weeks. Everyone was very helpful and pleasant. The drop off was easy and both of my dogs looked fantastic and we're not disheveled that evening. Most times my dogs come home very nervous and out of sorts, but very happy this was not the experience. They are now going to be a permanent staple in my dogs routined grooming
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May 2023 by Sam Post
My Bichon Frise dog loves going to Crate Escape to play and socialize with other dogs.We refer to Crate Escape as doggy daycare to our dog, and he gets excited to go there.
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May 2023 by Sam Naseef
Don't get turned away by the price, it's definitely worth it!
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March 2023 by Patricia S.
Absolutely wonderful. Our Lab loves going, and when we drop him off, he never looks back to see where we are, just prances off with whomever takes him from us. When we pick him up, I expected him to be thrilled to see us, but he runs to the front desk, asks for a treat, then agrees to head home! We feel so fortunate to have such a safe and happy place to leave him.
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December 2022 by K Fishman
I live near the Belmont location and after taking an evening walk with my dog and my husband by the Belmont facility you could hear all of the boarded dogs howling from the warehouse. We did this walk a few more times on separate occasions after that and each time you can hear the dogs crying. It was really depressing. I've been in a Crate Escape for treats/supplies and they have nice storefronts and support local businesses like polka dog but I will never take my dog here for boarding because of that.
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November 2022 by Katherine Glover
Our dog has been a Crate Escape regular for nearly a decade. We credit her experience at The Crate as a big factor in her amazing socialization skills. She loves to come to daycare and flies in with joy to join her group of pals, and she flies out with a huge smile on her face to be reunited with us when it's pick-up time. The staff are lovely, helpful, great listeners, and they know each dog well. If there are special instructions, they follow them carefully. If they observe something notable during the day, they pass it on to the dogs' owners. We always feel confident leaving our darling there to play, knowing she'll have a great time and be safe. The administration is careful to stress safety and health care requirements. In addition to daycare, we use their boarding and grooming services, which are excellent. We love the Crate dearly. ♥️♥️
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July 2022 by Jonathan F.
I no longer trust Crate Escape to care for my dog. Our dog had gone to the Crate Escape since he'd had his shots. He was well cared-for, and enjoyed going there. The last few times we brought him there, the staff was clearly under-trained and awkward with him. After one pickup, we noticed a nasty abrasion on his skin with some bleeding. I got an "oh gosh, we didn't notice that", and a followup phone call that meant nothing. They have switched to an online booking system that's poorly designed and a pain to use, very different from the days when you'd just call and make a reservation. I strongly recommend avoiding these folks. They used to be great. I would have gone out of my way to bring in more customers for them back then; all the good will is gone.
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January 2022 by Kyle S.
I can't say enough about the people of Crate Escape! Absolutely phenomenal, kind people, with the biggest hearts imaginable. We sent our yellow lab Sammie to doggy day there for over ten years, and received nothing but the highest quality care. Crate Escape and their employees truly treated her like she was their very own. They truly have a compassionate, caring, loving, and responsible staff, one that any owner can trust with their dogs! Crate Escape - thank you so much for the way you treated our Sammie over the past decade, especially in her last months! She loved going there and adored the staff (and attention)!
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December 2021 by Katie Woodling
Our pups absolutely love crate escape. We've been taking them here for years. The staff are warm, welcoming, and professional. The business seems to be very well run and organized. Would definitely recommend!
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September 2021 by Sarah Armitage
Crate Escape is wonderful! Our dog developed some noise anxieties following July Fourth fireworks and the folks at Crate Escape were so great in helping him to work through it. Our dog absolutely has absolutely loved attending daycare here.
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September 2021 by Danielle Harn
My dog George loves going here. He gets so excited when we're even on our way there and when we take the turn into the parking lot, his tail starts wagging and does not stop until he gets to the door. He doesn't even look back at me! He just runs right in and waits until they open the door to let him in. He also is pretty tired when he comes home, which is a huge plus. He started going there when he was around 3 months and they had a puppy area, which was great. The staff here are great and we always have a positive interaction!
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July 2021 by Sophia L.
FOR A BATH/NAIL TRIM: This was such a weird grooming experience. We were asked to arrive between 9-10 am, they don't do appointment times. We were told that we would be called when our dog was ready to be picked up... but an hour went by, then two. I called to ask how much longer and they said another hour, but that time passed too with no communication. I ended up having to call again, after they had had my dog for four hours, and they said he was ready, seemingly not planning on calling to tell me that. He also came out with a strange scrape on his nose that I didn't notice until later. I don't know what happened to him in there or how it possibly took them so long to give a dog a bath, but he will not be returning.
