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December 2023 by Eva J.
BAD SERVICE! DONT TRUST!BAD TIRE INSTALLATION:1. Installed 4 tires. Within a week, 1 of the tires started to LEAK. Checked at other 2 body shops, and both confirmed that it was because Sullivan guys didn't do the job correctly!!!! I don't trust them anymore. I would rather fix my tire at other body shops.2. 1 wheel MISSED VALVE CAP, the other 3 valve caps are LOOSE!SCAM PRICING:1. When I booked the appointment, they quoted the price to about $1050. I confirmed at least 3 times, no additional costs, and I wrote it down.2. Then after the service, they charged me $1200, added some services they never told me before.3. I paid at the end, but ! ! ! dont trust their quote over the phone.
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September 2023 by William Bailey-Eisenhauer
Brian is a great customer manager (Bedford store). I like him and his overall demeanor, personality, etc…Oh and I like the work Sullivan Tires does for my auto too, lol.Thank you for having a great team. I’m sure I’ll have something to say to others about my experience!“Rock on!” as they say!Best,Bill
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September 2023 by Rodc
In and out quickly for an oil change. Very kind about the fact I forgot my wallet! And tossed in a new lug nut so they all match.Recently had to replace tires on a old car - ordered me some very good tires at a great price. Just what I needed.A couple of months ago recommended some excellent tires at an excellent price (better tires and price than I had been considering) for the coming winter and did my brakes on another car.I feel like they have taken excellent care of me and my cars.
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August 2023 by Chris Manhattan
I got a flat tire and this facility provided outstanding, reliable, trustworthy, and excellent customer service thanks to Shane who went above and beyond to replace my tire and get me back on the road asap! His customer service skills should be used as a model for all tire shops and overall business. I can't thank Sullivan Tires & Auto Service enough for helping me out of a jam! Much appreciated, keep up the good work Shane! ?
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August 2023 by Michael Salerno
Excellent experience every time! Original tires were out of stock but gave me a better option for Michelin tires for my vehicle. Service install was backlogged a week but was able to find a date that worked for me. The Bedford management is friendly and flexible when needed. Just a few reasons I’ve come back many times for all my tire needs.
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August 2023 by M Lawson
I am from out of town. I called the shop desperate for service. They told me to come in. They gave me something to drink and worked me into there very busy day. I felt very welcome and cared about.The customer service was superb. The gentleman that assisted me also help out with a discount not knowing I really needed and appreciate it. You guys are the best and I am truly thankful and blessed to have had the pleasure of you all working on my vehicle. Thanks from the bottom of my heart. I'm sorry that I don't have there names, but if you can look them up and let them know how they blessed my life with there compassion for me and my vehicle. Thanks again. Melinda Lawson
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August 2023 by Kim W
I'm an out-of-towner, planning to leave tomorrow and the brakes were doing something funky. Sullivan said they were booked but if I dropped it off, they'd make room for it. When I dropped off, the guy I spoke with had an idea. He checked and his hunch was right. I got reassurance that I'm ok to make my 900mi trip tomorrow. And they didn't charge me a penny for their 5min of expertise. Such nice people!! If I lived here, 100% this would be my go to auto repair company!
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July 2023 by Joe Nash
Great service. Got me in and out in a few hours for an emergency flat tire. Very thankful they could squeeze us in.
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July 2023 by Brett Leida
Chris and Paul fit us in same day to fix the shocks. We were supposed to leave on a family trip, and I wanted to know if it was safe to drive as is. They managed to fix it quickly and we left only a couple of hours later than expected. We appreciate the great customer service.
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July 2023 by Ben Allen
Always great service and very kind. Shout out to Brian for being an excellent help whenever i need something done.
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June 2023 by Paul Cantrell
Went in with a slow leak from a screw, hoping they would plug it. Instead got a big up sell trying to sell me four new tires. I said that we'd like to get it plugged and then after that we could talk about new tires when we're not leaking air. It was made pretty clear they weren't interested in helping us, even suggesting that if all we wanted was to patch the tire, we should probably just go to a service station.So yeah, we did, the service station was happy to help us out. When it's time to replace all four tires, we'll be going to the service station that was willing to help us out...
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June 2023 by Matthew Reilly
I've been going to Sullivan Tire in Bedford MA for several years now and it's mainly because Brian the Manager is the best and honestly has taken great care of me and my vehicles. I have no complaints and I constantly recommend them to people at work and other people that live nearby and will continue to do so.
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May 2023 by Dan Harrington
Tiffany from Sullivan Tire corporate offices reached back out to me about an issue I had and was able to resolve it quickly.
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April 2023 by Eve 0985
Super friendly and transparent with costs and issues that need to be repaired. The team here feel like what you would picture when you think of your friendly local auto pros, which is nice, and why my husband recommended them/uses them regularly. I didn't feel like I was being taken for a ride and they were patient when I said I might be running late, just before closing time. I will be back for any future stuff that comes up :)
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April 2023 by Andrea G.
Friendly and excellent service to our minivan today in winter tire to all season changeover, alignment and spark plug replacement job. Shane, Brian and John V. the service tech we never met, all getting the job done in a very busy branch in Bedford MA. Thanks to you all!
