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“The team was incredibly attentive and knowledgeable. They helped my pick out the right products then graciously installed my screen protector and other accessories for me.”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Cody was great! Helped myself, son and daughter all get new phones. Cody made all three transitions to new phones easy as pie! Thanks for the outstanding service!”
“I had a great experience here. I came in with a cracked screen on my Surface Pro. Michael fixed it promptly and it looks good as new. I would highly recommend this business if you're looking to get your devices fixed.”
“the best store with the best service. I went to resolve a problem that I had been facing for months and there was a woman who was very polite to me and helped me with everything. I highly recommend this store.”
“Great experience! I repaired my iPhone 14 at the HFIXPHONES shop. I'm very pleased – they are professionals, prices are reasonable. They repaired it at a high level within just 20 minutes. I highly recommend their services.”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“I forgot to get the name of the gentleman that helped me but this place was knowledgeable, courteous, and above all professional. My phone needed its battery replaced and not only could they perform that service but they had the ability to have it ready later that same day. I will definitely come back if I ever have any issues in the future with this phone or other ones. Thank you!”
“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
“The phone is working fine so far. The technician (Richard) was really good; informative, courteous, etc. The costs and pick-up time were communicated and all my questions were answered. The person who did check out was also very good and showed me some features of my phone.”
“My salesperson, D'artagnan, was just exceptionally patient with this technically challenged self, answered all my questions, helped me get the phone I wanted, assisted me with other tech issues later on too!!
My only gripe with the Waltham AT&T store is lack of covers and screen protectors for my phone. I think it's because other phones are more popular for most people.
I will be back!!”
“The staff was very good to me.. If I didn't understand the first time they were very patient with me. I would give the staff 5 stars. They. always would say when leaving come back anytime if you need help. Nice feeling.”
“Swapped to Verizon from TMobile. I wasn't fully prepared. The dude was very patient. My apologies, I forgot his name. (I'll have to check my receipts and edit the review.) Got everything figured out. Gave great advice for the new phone, plan, and peripherals. Perfect service.”
“Customer service and management are very helpful and knowledgeable. Julian helped us with an upgrade on a very old trade in and we got a great deal! Would recommend!”
“Giancarlos was amazing. He helped me with little to no effort and covered everything plus more. 10 out of 10 I recommend coming to him if anything is ever needed.”
“One name: Julia Locke. 85 middlesex turnpike #3020. That's the store you are going to want to go to if your reading this. Julia was the only wireless specialist working the day I came in. I had just had my S21 Ultra fixed around the corner, but they jacked up the Sim card reader and sent me to the at&t store around the corner. Julia was amazing. She worked on troubleshooting my phone while educating me during the process. Girl has a heart of gold, very professional, and a great personality. She got my phone back up and running after trying a few things. I appreciated her patience. I've seen associates give up after one or two tries, then try to sell you another phone. Julia, you are awesome, and I hope at&t and senior management understand what they have in you. You keep up the great work. You gave me a little more faith in AT&T.”
“Excellent and helpful service from Moses! Went in with a number of questions about switching my plan. Moses spent a lot of time patiently answering my questions and he even drew a cost comparison chart for me (old phone vs new phone, old plan vs new plan).”
“Very satisfied. ATT LOWELL. I believe saws man was perfect. Helped me move my old phone to new one. Very quick. That’s the only nice thing I have to say about ATT. Thank you”
“This shop is by far the best phone repair service I've come across and I'm not exaggerating. Reason why is because the man knows what he's doing. He's straight forward, does not beat around the bush and will let you know if the repairs can be done today or another day. I got my mothers phone fixed within 2 hours of bringing it in and its working as good as new. He's so great at what he does.”
“I love coming into the store, Fernanda is the best at her job. Very welcoming and always knows how to work with the customer to make the best choice. I always come out smiling because i feel satisfied with the service!! God bless”
“Went to this store and witnessed a customer wanting to get a cheaper plan than $30 then got mad because it was too expensive, it is none of my business but people don't understand everything is worth money now a days. don't let people's opinions stop you from visiting this place, i never had an issue. they are friendly. and professional! Thank you!!”
“Visited again recently. Perfect experience and service. Leya expertly explained all and patiently answered my questions, and even followed up to make sure I was having no issues. Previously, Sean had been very helpful too. My thanks to this store.”
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“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”