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April 2024 by Jeff A.
My experience has been overall very good. While I am not a huge fan of only one teller, I have only had to wait more than a few minutes a few times (I do not go at lunch time though). They have not ha enough large bills one time, other than that, good.
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October 2023 by Peach Jones
This place sucks. Keep your money as far as humanly possible away from these incompetent people.
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January 2023 by c
I opened an account with Spencer Weldon at this branch. Spencer provided me with great customer service and dealing with him was easy.
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January 2023 by W.C. Doherty
I opened an account with Spencer Weldon at this branch. Spencer provided me with great customer service and dealing with him was easy.
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October 2022 by Roya
Absolutely great experiment. The branch manager, Ms. Selamaj, goes above and beyond to make sure that every customer is satisfied. Single handedly, she takes care of everybody and her commitment and passion for her work is exemplary. I hope she receives the recognition that she absolutely deserves.
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October 2022 by Natalie Cruz
Terrible customer service. These people here literally don't know how to do anything. Their answer is "call customer service" if I'm here is because I was asked to come into the branch. Every single time I stopped by this Bedford branch I left angry because they don't know how to do their work. This brach gives a terrible name to Citizens Bank.
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September 2022 by Stephen Bossi
1 teller, long wait, and no one can do anything. waited 30 minutes to find out they can't open an account. Really? Only 1 person in the entire bank can open an account?? and I need an appointment to do that? 3 other customers when I was in there NONE of them happy with their service. DUMP Citizens
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July 2022 by Jade Gianakos
The people at this branch do not know how to do anything and just have you call the phone service who then sends you to the branch. no one is helpful and wont do anything if it means they have to do lift a finger to do work. Lazy and unqualified employees. a 5 year old could do their job better than they do at this branch
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July 2022 by Simmon Sussex
Employees will not hep you with any problem. too much work for them to do. they cant be bothered
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May 2022 by Roya Norouzi
Absolutely great experiment. The branch manager, Ms. Selamaj, goes above and beyond to make sure that every customer is satisfied. Single handedly, she takes care of everybody and her commitment and passion for her work is exemplary. I hope she receives the recognition that she absolutely deserves.
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February 2022 by Nathaly Cruz
Terrible customer service. These people here literally don't know how to do anything. Their answer is "call customer service" if I'm here is because I was asked to come into the branch. Every single time I stopped by this Bedford branch I left angry because they don't know how to do their work. This brach gives a terrible name to Citizens Bank.
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April 2020 by Consumer OneEightEightSeven
Excellent service during this physical distancing time period.
