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“I worked with David Maxwell from Dracut Appliance selecting a new refrigerator, stove, and drawer microwave for my kitchen renovation project. David was extremely knowledgeable about each of these appliances, was very responsive to my questions, and shared information about their customer satisfaction with different vendors and models of appliances they sell. He literally spent hours helping me to choose the perfect appliances for my new kitchen, and then gave me a very fair price when I was ready to buy. He truly went above and beyond and I highly recommend Dracut Appliance (and David) for your next appliance purchase.”
“I almost never write reviews, unless I'm prompted by having received outstanding service, which certainly was the case with the visit I received from American Appliance this week. The technician was on time and quickly diagnosed the issue with our electric range. Then he actually advised us AGAINST getting our range repaired, even though - of course - that is how their company makes money. Instead, he explained that the problem was indicative of the appliance likely starting down a path that would only lead to more repairs and he wouldn't feel right fixing this problem only to likely have to come back in mere months to address other issues. And on top of this advice, he even told us his suggestions on new models to purchase. Like everyone I hope not to have to need appliance repair, but now I know who I'll call if that need does arise again.”
“Will be a repeat customer. Allen and Nick helped me through the process of a manufacturer extended warranty replacement where we upgraded our appliance. Fast delivery, too. Thanks guys, we love our new induction range!”
“This guy was awesome! I called on a Thursday afternoon and they came out right on time the following Monday. Super friendly and educated me. He got my dishwasher working but also wrote down the parts numbers for me to order in case it stopped working. As a bonus, I mentioned that I didn't like the same brand for our fridge, and he quickly looked at it and gave me a great tip to do in the future! Highly recommend!”
6AM - 10PM
85 Main St, Tewksbury
Appliances
“The place was clean. The staff were friendly. But they had a hard time telling us where to find irrigation repair parts. Went through four employees before we got good directions.”
“A reliable spot for most of your tech needs. Wide selection of gadgets, from smartphones to smart home devices. Prices are competitive, often matching online retailers.”
“I would highly recommend Acton Vacuum & Appliance! I went there twice before making my final purchase, speaking to Jeff and Ray, who were both super knowledgeable about the entire Miele product line. On the second day, Ray helped me figure out which model best fit my needs/budget, and he was able to offer me a package deal worth $175 in savings -- this is something neither the Miele online store nor Amazon can offer you. I tried to research the Miele products online, but the information you can find on the internet is nothing like coming into the store, demoing the vacuums, and asking these guys your questions (including insights on maintenance/operation). So glad I came here!”
“One of the best customer service experiences I’ve ever had at any Best Buy location. Longtime Best Buy customer and couldn’t be more thankful for the manager, Alan and all of his time, professionalism and courteousness. He helped resolve an issue I had with a previous purchase . Thank you so much Alan and the Best Buy team in Burlington for all your help!”
10AM - 5PM
1339 Massachusetts Ave, Arlington
Appliances
“If you need a vacuum or a vacuum repaired this is the place for you. Michael is the nicest!! Very friendly, informative and knowledgeable, no sales pitches!! Works with what your needs are. Clean showroom with a large variety of vacuums. Amazing prices. You'll be treated like a star!!”
6AM - 10PM
100 1st Ave, Waltham
Appliances
“Today I bought in a good mood because starting from the phone call where they helped me. Then I arrived at the store, all the salespeople were so polite, they asked if I could help, including at the checkout, and even in the parking lot he came up and took the cart from me, although I always take it to the place myself. It was a pleasure shopping today, thank you for your service!”
9AM - 5PM
85 Terrace Hall Ave, Burlington
Appliances
“We visited because we were replacing the outside lighting fixtures on our 30+ year old home. We wanted to make sure that we made choices that were consistent with the style of the home and also reflected current trends. Our consultant was very helpful and knowledgeable. She took the time to listen to our concerns and help us make choices that will look good and enhance the home's value. We'd definitely return any time we needed help with lighting design.”
“Had a butterfly house for kids to build did a great job the staff was great and very helpful kids got to use hammers screwdrivers and paint them the kids had a great time”
“The PEOPLE at the Waltham store are great. They are helpful and informative. The guy I asked for help took me to what I was looking for. Their system said that they had over 100 of the tubing that I wanted, we could not find any. He found the guy who worked in the irrigation section who dug around and found it buried behind other stuff.”
“Shout out to Dick who is an employee that helped me today. Great employee, better guy. I was in search of Ryobi fan and he helped me look in probably 5 different places. We were unfortunately unable to find any in stock, but he looked in every possible place which even included going up on a step ladder to look at the stock up top. In a day and age where business tend to be understaffed and staffed by unhappy people, this was a great change in pace. Outstanding job on your hire.”
“The PEOPLE at the Waltham store are great. They are helpful and informative. The guy I asked for help took me to what I was looking for. Their system said that they had over 100 of the tubing that I wanted, we could not find any. He found the guy who worked in the irrigation section who dug around and found it buried behind other stuff.”
“I am so grateful and proud of this establishment for the vast diversity of individuals they hire! I am delighted that HD values all individuals! Though the wait for customer service is longer than one would first expect - it is well worth it and wonderful to know your small inconvenience is benefitting SO many!”
10AM - 5PM
223 Main Street, Woburn
Appliances
“Ronnie was incredibly helpful and patient in helping me choose a sewing machine. She was kind, sweet and very thorough in talking through the features of the machine and let me video her threading the machine so I could refer back to it again rather than reading instructions in the booklet. She was very encouraging and said I could come back and ask questions if I needed help figuring out the stitches if I was working on a project.”
6AM - 9PM
615 Arsenal St, Watertown
Appliances
“Went here to return something . Went so amooth. Only took about 5 minutes, didn't make it hard and didn't ask many questions. Extremely flexible returns. Buy with confidence”
“Shout out to Dick who is an employee that helped me today. Great employee, better guy. I was in search of Ryobi fan and he helped me look in probably 5 different places. We were unfortunately unable to find any in stock, but he looked in every possible place which even included going up on a step ladder to look at the stock up top. In a day and age where business tend to be understaffed and staffed by unhappy people, this was a great change in pace. Outstanding job on your hire.”
“Went here to return something . Went so amooth. Only took about 5 minutes, didn't make it hard and didn't ask many questions. Extremely flexible returns. Buy with confidence”
“I'm here to step up and defend this Best Buy that's getting slammed so hard. The staff I got to talk to was kind, personable, funny, and really helpful. Everything I needed to get done went smoothly, and I'm totally pleased with my visit.”
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“The crew showed up well before the latest estimated time. The removal and install were both done professionally. No fuss, no messes. I'm glad I skipped the big box store!”