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May 2024 by Jojo Kelley
I want to say first off that I have no complaints about the jeweler himself or the brunette woman who assisted me upon dropping my rings off. My rings are beautiful and I have no complaints he did a fantastic job. However, the older blonde woman who works the counter here is not very pleasant. The day I entered to have my rings looked at she looked passed me and assisted a nicely dressed woman first. Then I was helped by a very nice woman instead. I called after almost 3 weeks and was told that a phone call was made to let me know they were ready for pick up, okay no big deal I didn't receive the call. I was just happy I could pick them up. Upon going to pick up my rings the older blonde woman condescendingly tells me she called me "like 10 times" I stated I did not receive any phone calls at all. She acted surprised by this. Then she proceeds to give me my rings, and pulls out a receipt that was very clearly once crumpled up then flattened out again and says "& here's your receipt that you never got". Then she tells me to have a nice weekend. I appreciate the repair of my jewelry and those who were pleasant but I did not appreciate the tone of this woman.
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July 2023 by Erin Swift
Just had the worst experience here with a woman at front desk. I wanted clarity on what she was saying and she accused me of being distracted by my phone after I silenced the incoming phone call. Terrible customer service.
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October 2022 by Casey Smyth
Silva is my go-to place for any fine jewelry. They have an excellent selection in-store and friendly, knowledgeable service. The two things that I think distinguish them are: 1) high quality estate jewelry - beautiful pieces that you can’t find anywhere else and 2) repairs - excellent work at a reasonable price. They are the best of the best!
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November 2021 by Dina Lyons
Silva Jewelers did a fantastic job cleaning and repairing my mother's delicate antique engagement ring. The repair work included replacing a missing stone, and they painstakingly researched and found a beautiful new one. Thank you for helping me honor and remember my mother, in time for my own wedding.
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November 2021 by Robert Duffy
The staff is absolutely amazing. So knowledgeable about the pieces they carry. Always a pleasure dealing with them. A must go see with the holidays coming up!
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June 2021 by Deb Gomez
Great experience with Silva Jewelers.
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May 2021 by Tracey Goldman
Very easy to work with and incredibly kind.
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January 2021 by Kelly Ferguson
Always great service and seliction
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January 2020 by Toni Zugel
A phenomenal staff. Always kind, patient, and engaging. Their jewelry work is exceptional. Multi-generational ownership. A corner stone of Osterville. Great place
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July 2019 by Ken M
If you want your family heirloom ruined, bring it to Silva Jewelers. They butchered an antique family piece. Do NOT recommend them to anyone.
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December 2018 by Pamela Kensrue Perry
great customer service and they have beautiful items in shop
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December 2018 by Jessica Lee Amaru
My husband and I both purchased our wedding rings from Silva! My husbands ring is a beautiful custom ring that can't be bought anywhere else! We purchased the setting for my ring as well as the band and I am in love with them. We also get our jewelry cleaned and they fix our watches too! Love Silva and everyone who works there!
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November 2018 by Joanne Asdot
They don't buy any diamond engagement rings...
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November 2018 by Rose Ann Mulcahy Stimson
I had some very cherished jewelry that my mother left me but the earrings were screw backs so I couldn't wear them. Silva Jewelers turned them into post backs and cleaned them up beautifully! So happy I can wear these cherished pieces now thanks to them!
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May 2018 by ann morse
I just received a beautiful, elegant bracelet today from my fiance. I'm in love with it! He had such a great experience in the store. The lady that helped him was very nice and listened to him regarding what he was looking for. Thank you and we will be back!!