-
December 2023 by Sandra souza
Terrible customer service lady in the fraud department barely spoke English when I asked to speak to a supervisor I was put on hold and then hung up on. Was given the wrong information
-
December 2023 by Cape Cod
They robbed me of over 3k in overdraft fees in a year. I realized they were putting through (processing) the transactions in the order to benefit them and trigger a overdraft fee. This seems highly illegal to me. It took me 3k in fees to realize what was going on before I closed my account. Never again!
-
September 2023 by Jean D.
Worst bank ever. Beware!!! They love putting late payments on your credit report. Communication in non existent with this bank. Stay way.
-
July 2023 by svetlana Dzhadzharova
I went there a few weeks ago(the branch in Hyannis on road 28th )The guy working there it was very rude and unknoledge .I was there with a 5 years old kid, and before I left, I asked to use the restroome, and he refused !I am so happy I didn't become a member of that place !This is the first time I am posting a negative review!
-
December 2022 by Lynda Schuyler
The Orleans branch closed two months ago. There has been no transparency whatsoever. Customers had no notice that they were closing. Online requests for information are ignored. Calls to other branches are met with apologies and a laundry list of their problems.
-
April 2022 by Nicholas James
Bought a jeep through this bank. Couldn't get into the bank to set up auto withdrawal because bank doors locked down, had to pay $15 every payment for automated phone payment. Once deadbolts came off the door, finally set up direct withdrawal. First scheduled payment never came out. Went back in, thought it was squared away, then two jeep payments came out within a week. I called to get that issue resolved, I was told made a voluntary double payment. I asked for the payment back and I wanted interest on the money they borrowed from me. Declined. Best thing she offered was a refunded paper check I'll recieve in 10 business days. I strongly suggest finding a different bank for auto loans.
-
November 2021 by Kris Buehler
Very helpful especially since I attract bank fraud somehow, we catch them, stop the charges,or get money back soon, and a new debit card in a few minutes, they are super careful in cashing or clearing my checks, I like that carefulness with customers. 5 stars for you people deciding on fast drivethroughs.?
-
October 2021 by Romane Forbes
Lobby is never open and wait time is crazy! Customer service is nice though, but they need to open the lobby and find workers
-
October 2021 by Bobby
The bank is great but the amount of wait times in drive thru at hyannis location cause lobby isnt open is ridiculous. I get it covid but everywhere else is open doors we gotta figure something out for the amount of traffic that goes thru this bank.
-
July 2021 by Mirena Trakova
I’ve been a customer of FCFCU since 2004 and not looking to leave anytime soon! There are always polite, quick, knowledgeable and patient. Very professional but also friendly staff! Thank you for years of service!!!
-
June 2021 by Dan Barnicoat
Kept on getting hacked multiple times and phone service is horrible called another bank and got answered in a matter of a few minutes. If you want your account hacked keep your money here.
-
May 2021 by Jessica Martini
I’ve been a member for almost 30 years. I’m very happy with the banking experience at First Citizens federal credit union.
-
March 2021 by Nicole Kent
We love FCFCU! Their staff is always friendly and down to earth. After 3 years of banking with them, they know our names and our banking needs. First Citizens gives us that small town feeling while being professional and we love that they support local small businesses!
-
February 2020 by Jeff Williams
Convince
-
August 2019 by James Waugh
Always first class customer service, wonderful staff, and they just added a smart atm. Also amazing CD rates!
