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June 2023 by Chris C.
Fixed a broken gold rope necklace. Pleasant staff, prompt service and communication. Highly recommended!
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May 2023 by 09newprof ..
I had a bunch of watches that needed batteries or straps so I bagged them up and brought them to Marks. Very helpful people had them ready the next day for a reasonable price. If I want to buy jewelry or a new watch I will check them first.
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February 2023 by Bree L.
I cannot say enough about the customer service of this company, specifically the Hyannis location. They helped me with my ring even though I did not buy it there, they discussed issue I was having, offered an immediate solution and fixed it on the spot. It was a breath of fresh air to see a company with employees so willing to offer a solution and help you. Highly recommend them !!!
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August 2022 by Khalilah J. Caruthers
My fiancé purchased my beautiful custom ring at AJ’s from Sean. I met him when I went in to get my ring sized after our engagement (which only took two days!). It is truly a beautiful piece. We absolutely love the craftsmanship of my ring and the excellent customer service we experienced throughout the entire process. Thank you for being a part of our love story, Sean!
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February 2022 by Hannah E.
So, I was going to give AJ Marks four stars because the hours suck for those of us who work 9-5 M-F, and because (as someone else mentioned) sometimes you walk in and feel like you're kind of standing around waiting to be acknowledged. I ended up adding that star back, because for me, the customer service at AJ Marks went above and beyond. Buckle in, bitches. I got engaged. ;) I showed up at AJ Marks with a man's pinky ring and a look of wide-eyed panic. Joe proposed (yay!) but did so with a gigantic ring that had been buried under the floorboards of a farmhouse for god knows how long. It's a cool story. I'm probably cursed now. Anyway, I didn't even know if I had a real diamond, much less what to do with it. Sean (Shaun?) took my ring and immediately set to work. He cleaned it, looked at it under under crazy techno steampunk goggle things, and then was like, "Ok this is a man's pinky ring probably from the late Victorian era when single men wore rings. The diamond is a hand-cut European diamond, but it has a couple chips." Of course, he had said late Victorian era, so I had already manifested a parasol and a bustle and not heard another word. Sean talked a lot about diamonds, because the man knows his diamonds. Eventually Lillian took over and helped me pick out a somewhat more feminine (and five sizes smaller) ring for my haunted diamond. Despite me mentioning I had a budget SIXTY TIMES bigger what we ended up spending, no one at AJ Marks pressured me to get anything other than exactly what I wanted. Joe picked up my ring, and he brought in some silver and old jewelry to trade in. Again, Sean was completely honest and upfront, and ended up giving us a great deal. Guys, my engagement ring, which should have cost us $900, ended up being virtually free thanks to AJ Marks. When it came time to get my wedding ring, I had no doubt where I would go. This time, I was designing something from scratch, but Lillian was with me the entire way. She emailed me, gave feedback, and created digital renderings to see what it would look like. Then, when my CUSTOM ring wasn't exactly what I wanted, she went to bat for me and got the company to re-make it for just a small restocking fee. Yeah, I'm sure big box jewelry stores are chomping at the bit for size 4, 2 mm, black zirconium bands. But Lillian somehow made it happen and when she finally presented me with my ring just as I envisioned, I legit got choked up. Every time I set foot into AJ Marks, they would clean my ring for free. Lillian remembered my wedding date and told me to be sure to come in beforehand for a final shine. When I expressed concern that my diamond was crooked (it wasn't), Sean took it back to his wacky machine to make sure it was up to his standards. Let me tell you, as a recently engaged person, I have spent A LOT of time reading people's engagement ring horror stories. At AJ Marks, I felt completely supported and secure. If you are looking into jewelry on Cape, I highly recommend.
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January 2022 by Khalilah Johnson
My fiancé purchased my beautiful custom ring at AJ’s from Sean. I met him when I went in to get my ring sized after our engagement (which only took two days!). It is truly a beautiful piece. We absolutely love the craftsmanship of my ring and the excellent customer service we experienced throughout the entire process. Thank you for being a part of our love story, Sean!
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November 2021 by Dorothy G.
Horrible customer service. I was basically ignored for 20 minutes. With only one other person in the store that was being waited on (aka lots of small talk about nothing). Zero acknowledgement of my presence. I eventually just walked out.
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September 2021 by Kristin Stockmayer Laverty
Such a great job! Replaced the center stone on a favorite ring….spectacular!
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April 2021 by Jason Arruda
I’ve been working with Sean on a watch repair recently. Service, follow up, and follow thru has been fantastic. I don’t typically write reviews but I wanted to give credit for the excellent service I received. Top notch!!!
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April 2021 by Steven A
They have top notch service. They have worked on several of my watches and did excellent work.
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February 2021 by Felicia Romano
They assess and buy jewelry! We have brought a few loads there and made $$. My husband and I also bought our beautiful estate wedding bands and my estate engagement ring here, as well as an estate necklace. I wish I could buy everything there. They’ve also helped me repair some old pieces of jewelry! Highly recommend.
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February 2021 by Andrea Moore
This is a great shop, especially for custom work. I had a ring designed that involved several components based on a photo I had seen. I am thrilled with the results.
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February 2021 by Sara Peters
I have always had excellent experiences at AJ Marks in Hyannis. I have had rings resized, appraisals, and even a complete rebuild of a family engagement ring with dwindling 18K gold. The reliable and honest advice is much appreciated and the price has always been reasonable. This is the place to go on Cape if you are looking for a true expert and quality service!
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February 2021 by Thiago Monteiro
Great customer service and beautiful pieces.
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November 2020 by Liz M.
Such a lovely local business that goes above and beyond. We had a great experience with Sean - we'll definitely be back!