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April 2024 by Ajit Dixit
Did not find all the different shoes we were looking for. A little disappointed with the higher prices too.
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April 2024 by Peter B
NB has gone down the tube. They used to be GOOD shoes, now they have NO SUPPORT,so they can SELL to you what you already paid for. Factory store with shoes at $160+ is ridiculous. FIND ANOTHER BRAND
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March 2024 by S. Morris
Nice to have one near us. Always good deals.
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December 2023 by paul papi
Staff is the best and go above and beyond. Excellent customer service before and after the sale. Shout out to Chis in particular!
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November 2023 by Alexandra S.
I took a drive here earlier today with my husband who was in the market for a new pair of sneakers/walking shoes. He can be a tough fit for any and all clothing because at 6'3" tall with a size 13 wide foot, things can be limited in stock. As it is, he has all his dress shirts made for him and he has had suits custom made to ensure an impeccable and comfortable fit.Lucky for him, the particular sneakers he was looking for were not only in stock here in his size but at a lower (factory outlet) price. The customer service was impeccable. A salesman named Hector assisted him and brought out not only the shoe he was looking for but a couple of other examples for Tom to try on and consider. For essentially what is an outlet store, this level of service seemed above and beyond and was greatly appreciated.The store also sells, lots of other New Balance sportswear for both men and women....leggings, sweats, jackets, gym wear, socks and even hats and gloves all under the New Balance label.As this is a "factory store" with lower prices, you cannot always count on finding the exact thing you are looking for and in your size. That said, there seemed to be a huge array of inventory of all kinds. There are some things sold here that are "factory" seconds but those are clearly marked. If not marked as such you can be assured they are first quality.New Balance is a local Massachusetts company so it is nice to give them our business. Many, although not all, New Balance shoes are manufactured in the United States and they employ many New Englanders amongst their 5 manufacturing sites in Massachusetts and Maine. This is a good new story from a good news company trying to do the right thing here in the USA.This store is a bit out of the way for us but I would definitely return. There is another outlet a bit closer to us in Brighton but for us, that means traipsing in and through the city and ending up in a potential parking nightmare. Here, there is plenty of easy and free parking and the store and its layout are large and easy to navigate.
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November 2023 by Lois gonzalez
I wrote a great review about Devon and I don’t see my review
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August 2023 by Jason Reilly
Always try to buy American, that's why I went to New Balance. Sad to see only one line of made in USA sneakers. But I bought them $178 dollars but they are awesome.
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August 2023 by Marlenea Dupras
Didn't find anything I liked, but big selection!
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June 2023 by Jo Ann Pierce
Great store, neat, friendly personal and good service.
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June 2023 by Linda McAllister
Nice selections and good value
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March 2023 by Donna Jutras
Knowledgeable man told me that the walking shoe I was wearing was not the proper one to be wearing when I am on my feet all day. He showed me a running shoe instead with higher arch support
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February 2023 by Amy G.
great shoes and socks big enough for women who wear size 10 shoes They always have great sales and their shelves are always full. they are happy to order you some thing if they don't have it in stock..
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January 2023 by Brenda Doucette
Great customer service. Easy size exchange today and Tim was exceptionally helpful and accommodating.
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December 2022 by Paulo Silva
Nice selection, was a day with 40% off. The service wasn't to friendly and didn't ask if I needed help when I was waiting in line with my hands full, the employees were having a conversation ATM and I didn't exist. Had to say something....
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November 2022 by Brieanne Pereira
So hard to find wide shoes for my 5 year old. These shoes hold up which is great since they are a little pricey for kid's shoes. The staff has always been really helpful and understanding since my son runs around everywhere. Great service.
