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November 2023 by cheryl c.
This is a great store there's so many floors, tiles, and sinks to choose from however, the sink and chairs we really wanted was not for sale they were for display only hopefully, when they change their products thats on display they donate the items.....
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November 2023 by Emily Rose
Started out great in the design center, but after ordering we kept getting delayed. Two months later we were calling and calling with no answer as to where our tile was. Quick to sell you tile but the delivery on the order is a jumbled mess.
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October 2023 by Bryan Yoon
Was at the store buying floor samples, and the guy at the register uses profanity for my not wanting to give my phone number. Not sure if it's the management or just one angry dude at the register, but will never go here again, especially with children.Clerk: Phone number please.Me: I don't want to give my phone number.Clerk: that's rude. But I don't want your fxxking number.My seven and four year daughters were right behind me.
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September 2023 by Vinnie Trivelli
David P at the pro-desck is the best!Super helpful and kind. Thank you for the outstanding service!
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September 2023 by Dan R.
I had to deal with them and had a terrible experience. I needed two pieces of marble baseboard because the ordered I did online before was just a little shy from it. So I needed right away and their store was the only one that had it. I needed two and they only had 3 so I ordered 2 from the website to secure it then went to pick it up. I had to drive 2 hours back and forth. When I got back, I found they gave me the wrong one. I then tried to reach them and called a dozen times and no one answered. Don't ever want to deal with them again.
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September 2023 by Ashley Newbert
This was our first time at the store as we were recommended by our contractor. Immediately when walking through the door we were greeted by Terry. Terry was so funny. He’s a character, bubbly, funny but patient and so helpful! Me and my husband were undecided about the flooring because of the flow I wanted on my tile for the kitchen and bathroom but he stayed by our side for over an hour and was so patient, and knowledgeable! He acknowledged other customers and asked if they needed help but asked if they didn’t mind waiting because he was finishing up with us and it didn’t come off as he was rushing us at all! Terry had a smooth transition talking to other customers when asking them could they please wait or he could find somebody else and to me that’s great customer service! He gave us his honest opinion and we finished shopping and we hope to be back to see him to finish our house projects!
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August 2023 by Ryan Shea ..
Doug is a sarcastic employee and needs to learn customer service. Bad experience here.
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July 2023 by claudia jacques
I was there today to pick up some tiles ,l met an employee name David ,he's the best kind person, he helped me match the color , and took his time to make sure l got the right measurements, please all customers do ask for David thank you your help david
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July 2023 by Jayne Chisholm
My experience with designer Tina Lynch has been fantastic! She considered the details of my house and my vision and worked with me to to choose a complete design. She was genuinely excited to help me and see how it all turns out I highly recommend working with Tina . She is a pleasure!
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July 2023 by Dawn B.
I wanted to express my heartfelt gratitude to the team at Floor & Decor for their exceptional customer service during my recent large tile order. I was truly amazed by their kindness, attention to detail, and the time they dedicated to assisting me. I want to give special recognition to David, who went above and beyond to ensure that no detail was overlooked. He patiently worked with me throughout the entire process, and I appreciate his outstanding commitment. I must also acknowledge the contributions of the entire team, as David made sure to credit them for their assistance. A big thank you to all of them.I would also like to extend my sincere appreciation to Josi, who was incredibly kind and patient in addressing all my pricing and delivery inquiries. She provided guidance and support for multiple orders, ensuring a smooth experience. Additionally, I want to thank Gerry for his invaluable assistance with our substantial hardwood flooring order. His help made the process effortless and also became my 7 year old's best buddy because he found different ways to bring him fun during our 3-4 hour long store visits. : )I have encountered numerous friendly and helpful individuals at the store. The entire team exhibited extraordinary service and made our flooring and tiling experience truly wonderful. As first-time homeowners, we are immensely grateful. I'll definitely be back for more home projects in the future. : ) Although I don't often write reviews, the exceptional effort put forth by this team certainly warrants it. Thank you, David, Josi, Gerry, and the entire team at Floor & Decor. You are truly amazing!
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June 2023 by Freda Gustama
Great products, great customer service. The twins are the best employees always willing to help. Always a pleasure to visit Floor and Decor in Avon Mass.
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April 2023 by Satyendra Sharma
Great place for flooring and tiles needs. Full of variety and deals.
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March 2023 by Matthew S.
Great selection, very helpful staff. Ordered Viviano marble for kitchen backsplash. They made sure I had all the supplies and helped me load the car. I will be buying again.
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March 2023 by MT
Thank you, thank you, thank you, Tina Lynch! Tina, a designer at the Avon store was phenomenal! Her professionalism and eye for color and design saved our bathroom(s) and kitchen project. Choosing tile became overwhelming, and Tina found the perfect tiles that both my husband and I loved! I highly recommend scheduling an appointment with her so you don't make a disastrous design mistake. We were trying to compliment existing countertops and were basically "stuck". We had gone to the three different stores five times. Tina, in minutes, found the perfect tiles to try at home. We took them home and loved it. She saved us tons of time and more importantly making a costly mistake. Once our main tile was picked out, we went back to the store and she helped us pick complementary tiles and grout to complete the look! Thank you Tina! I was ready to give up and you saved our project!
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March 2023 by zakaria mouhahe
store is grate horrible Mangers Lack of respect and conversation skills very hard to deal with there gool & mission is to make costumer experience harder it's like there not there to help, but there there to make it more difficult Whether your ordering returning or just asking questions about an item. Very rude and impolite staff.
