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February 2024 by Joshua Horrigan
It’s a typical Verizon store. For sales reps, they are decent in comparison to other places’ reps I’ve dealt with. They’re still trying to sell you tho, don’t let the smiles fool you! One of the better Verizon stores overall
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January 2024 by Katie Keene
I have reviewed the Auburn store once before but have to again say what extraordinary above and beyond customer service this store provides. I began working with Jeff George last summer when I needed overseas phone coverage, then through replacing and setting up a new phone this fall, through operator error glitches Jeff and his colleagues in Auburn are unfailingly patient with. I am not sold devices or services I don't need for their commission purposes. And Jeff has advised and given tech support even when he has not been in the store, or directed me to a trusted colleague who could immediately help me. Jeff has ten years experience with Verizon--if he is not available, ask for someone he has trained. This crew knows what they are doing, and as a customer my usage needs and tech abilities (or lack thereof) are always respected. I continue to go past two other stores to go to Auburn. They are professional, extremely competent, and they know what real customer service means.Katie Keene
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January 2024 by Zaki Zaki clari
Igor was a very big help! Switched over from T Mobile with 4 lines and couldn’t be happier with the service. Come see Igor for anything phone related!
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December 2023 by Arabspeed
I hope John, the store manager called me. I’m waiting for you and you didn’t call. I hope you call to fix my problem I don’t recommend this store because none of them know how to do their job And the manager said he will call you and he didn’t call you. Thank you John store manager.
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October 2023 by Kimberly Guerrero
I went into the store yesterday and was greeted by David, who was super pleasant and professional. He helped me transfer my service, activate a new phone, save money by bundling services and was beyond helpful and made the whole experience a breeze. He didn’t make me feel pressured to buy more than what I came for. 10/10 experience. So happy I switched to Verizon. The other guys at the store were really friendly as well, they helped keep my 1 year old happy & entertained while I finished the transaction. Everyone there was great!
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October 2023 by Blooming Nganga
-10 I sat there for 20 minutes 3 gentlemen were helping other people but no acknowledgement. Rude so rude. Literally learn how to greet people and maybe use your words
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August 2023 by Carolina B
This is not a real Verizon store. It’s actually Cellular Sales (doing business as Verizon). Therefore, they charge extra fees on top of Verizon fees. Save yourself $50 and go to a real Verizon corporate store. No value added here.
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July 2023 by Sari Bitticks
Spencer was extremely helpful, he explained everything perfectly.
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June 2023 by David Caron
Jeff the sales guy was great. He walked us through everything and set up me and my wife with our new phones. The whole process was pretty speedy too. We were in and out in about an hour. Excellent experience.
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May 2023 by Nicole LeBlanc
I had a big replacement phone issue and I went into the Auburn store and spoke with Jeff. Not only did he do his best to resolve the issue, but gave me a temporary solution until I could come in a few days later with my dad to upgrade my phone and give my dad the replacement not only was he professional but he was patient and kind. A tremendous asset to your company!
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May 2023 by Kenneth Macdougald
Very impressed by Froebert Velasquez who helped us greatly by looking into our current plan and finding the best options that fit for us. Very professional and extremely knowledgeable. Thank you Froebert. Great job!
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May 2023 by Nina Astarjian
Outstanding service from Jon and Jeff for their help buying a new phone for my daughter.Jon was able to set up the phone without me being there, and when I went to pick it Jeff made sure he resolved the issues we had with Icloud in a timely manner.I highly recommend Verizon In Auburn, great professional service, also I like the fact that they're open till 9:00 p.m.
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May 2023 by Beverly Johnson
Had a very pleasant experience today at the Verizon store. Joshua was very kind and knowledgeable. He helped me through the process of getting a new phone and made it so easy for me. He went through each step and took extra time to explain things. He was not at all pushy. Thank you Joshua. If any of our friends need anything I will definitely send them to you!
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May 2023 by Mr Campbell
Fraebert Velazquez was very helpful making my phone purchase. Pleasure doing business with him.
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March 2023 by Sybil Pleiman
Devin was wonderful! So helpful and knowledgeable. Really helped me out a lot!
