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September 2023 by Shqiprim A.
The worst thing that happened to home depot is that they caged everything and they don't have enough staff to open the cages.On multiple occasions i had to wait 20-30 minutes to have a tool cage open.If they added the cages they should add the help button as well .The other down side is , if you're shopping for a caged tool and some other stuff like wiring thats also caged once they open something you have to basically check out and forget about the rest .Its making everything so difficult .
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May 2023 by Chas H.
This review is NOT for the store in Auburn, but rather homedepot.com.I ordered and received a GE 28 in. 17.5 cu. ft. Top Freezer Refrigerator in White with LED Light Type, Reversible Door HingeModel # GTS18HGNRWW.Good price and I thought it was a reputable, well made brand.After a few days I discovered manufacturing defects such as plastic wrap that was installed under the rubber gaskets on the refrigerator door not around it and cant get remove it. Additionally, there were defects in the gasket around the refrigerator door, see photos.When I call THD the agent told me sorry you only get 48 hours to inspect it. Cant do anything about it. Sorry. I guess I shouldn't have visited family graves yesterday and reported this earlier.BTW, the installers didnt offer to level the refrigerator. I asked them to do it and it really didn't fix anything. Didntt have a level. Picture of the leaning fridge is attached.AVOID USING THD. Will start using Lowes or a local supplier.
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February 2023 by Patrick D.
WORST HOME DEPOT ON THE PLANET. Rude and a special kind of crass local to Wusta.... So incompetent are the managers and how poor the stocking levels make me go elsewhere. Why should you endure the demolition derby parking lot with the worst drivers in America either..Home Depot Auburn really hits the bottom. Time to rethink everything and offload the idiots running the show.
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September 2022 by Roberto Freitas
I rented a carpet cleaner machine with a clough hose, now I can't clean the carpet stairs
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May 2022 by H. Chris G.
I've been going to this Home Depot for over ten years. At times the women at the front desk were wildly rude, at other times the help has been non existent or incompetent, but the sh*t show I have endured trying to return a $40.00 mailbox kit is the last straw. First, I sent my contractor who also needed lumber; I asked him to return the (still in the box) item along with the receipt. He was there 3 hours during which time I spoke to a salesperson, customer service, and a manager; all they could say was their computers were down. He came back with the thing in hand... he was on my clock. That cost me an extra $75.00. This store is the closest to where I live; and it's a 20 minute drive. I went there again today not knowing my driver's liciense was still in the CVS bag from the night before when I picked up meds. The Home Depot clerk first said they were not exchanging anything or offering store credit. I challenged this; so then he spoke to a manager who was standing nearby chatting wiht another manager. One of them waived him off and told him to give me a credit. Next, he asked me for my drivers license. It is then that I discovered that I had left it at home. I had at least 15 other pieces of ID but they insisted on a passport or military ID. The tall, youngish, and bald male manager on duty decided it was helpful to show me their computer screen; this was not helpful. I then left the item in the cart, told them to keep it, and walked away. The manager quickly returned to his very important gossip session. His actions showed he couldn't care less. The inflexibility and complete lack of willingness to offer any resolution was astounding to me; it is the height of rudensess and incompetence. Why couldn't he have asked me if I could fax or email my license when I got home? In short the $40.00 mailbox post was costing me more than double what I had paid... just to return it. Do yourself a favor and go to elsewhere. This is the worst run Home Depot I've ever encountered.
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July 2021 by Arvid M.
Called Home Depot because they sent me a package with half the contents missing...they pretty much told me to F off and to call the maker of the item
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June 2021 by Yvonne Raia
I'm torn about this place. I've rented from here a few times and have had a good experience but everything takes long and you really need luck on your side to have a good experience. I don't blame the staff, they work hard and are under resourced. This is a Home Depot corporate problem. They are a very busy rental office and have no competition, so there.
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April 2021 by peter diani
They everything i need for a good price
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February 2021 by Thomas M.
Do not pay for "scheduled delivery" AKA express delivery. They will not honor the delivery date. I paid $79 to have supplies for a job I was supposed to start on a Monday delivered on the Saturday prior. On the delivery day (Saturday) I got a message that 2 items I ordered were cancelled, and would not be delivered. That was bad, but what is worse is that they never delivered that day. I know the delivery date was January 2nd when I made the purchase, but sometime later the delivery date was changed to January 4th. Then, on Monday, they decided not to deliver again. They claimed they would not deliver since no one was home. There was no signature requirement for my delivery, and of course no one was home-It was Monday and I was trying to start a job! It's not my fault they didn't deliver on the day I PAID $79 for! How can they claim "We'll bring products to your home or jobsite at a scheduled time" when they deliver when/if they feel like. If you work in a trade (like I do) you cannot have delinquent deliveries. If you work construction, do not use their delivery service. I spent over $2000 on parts for this job and all I have to show for it is a two day delay, and an angry General Contractor! If it doesn't show up tomorrow, I'll have to cancel or return the entire the entire order, and go to the supply house that I should have gone to to begin with.
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January 2021 by Aaron S.
Ordered a Ryobi router. Was sent a painting drop cloth. Reached out with online chat. Agent had great instructions but not helpful at all and did not really care about me actually getting what I ordered. Idiots.
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October 2020 by Moe H.
I should warn you all to ""NOT SIGN ANY CONTRACT"" with this Home Depot to do your doors, window or any other project whatsoever because they hire the least experience and incapable contractors to do their projects and don't care if you satisfied and job completed correctly.look at the picture and see how one of their incapable contributor, Regis & son, Webster, completely ruin my door that cost me $3000. Their solution to fix was to cover it with larger strike plate.
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September 2020 by Eric Daniels
I've never had a good experience at this HD tool rental location. Customer service is abominable on multiple fronts. The customer is always last, clearly an hourly who gives a sh!t position. If you leave there with a smile something is wrong. The attitudes from most associates would equal termination papers and would not be accepted in a traditional work place. Big box retail seems to foster these toxic environments where the customer should be grateful for their presence. Unfortunately there's not many options for rentals. The rental equipment works most of the time but don't be surprised if you have to go back to swap damaged rentals.
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August 2020 by Tuyen N.
The girls at the "PRO" desk are not professional at all. It is wise to remember to check attitudes at the door before entering the store. Otherwise y'all are just quarks pretending to work; customer service suffers and 'Lowes' and behold the competition gets the gold. If one may be so bold. Sold! (Or not)
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August 2020 by Nolan Flynn
Daniel was extremely knowledgeable and helpful! He took the time to ensure we were getting the exact right tools needed to complete the project. He gave us many good suggestions which helped us get the job done quickly and easily. It was a great experience thanks to Daniel!
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June 2020 by J W.
A logical layout and uncluttered aisles are two of the pros of this store. It would be more convenient if you didn't have to go up a hill. I had no issues but it's summertime now. A tree also obstructed the sign and you can't see it from the road so I overshot the entrance and had to circle around. The bar code gun did not work and I had to get help since they force you to do self-checkout. They have wanted this all along and covid is an excuse. Most businesses have cashiers to take your payment and they wipe down the credit card keypad after each use if you pay that way. Here you are left to touch the dirty screen with your hands. Staff wear gloves but they do not offer you any. If you are a germaphobe this might be a good place to work but not to shop,
