-
February 2024 by Carla Smith
Usually have what I need.
-
February 2024 by Cole Ackerson
Took my dog in for a nail trim. I went to pay and they started doing their work, came back and he was crying, then the groomer who started with him asked someone else to help, so they did.. then he yelped and yelped again and went to nip cause he was hurt and they told me they couldn’t complete the trim cause he was “aggressive.” Come to find out a day later, they cut in between his paws and he had bleeding and scabs. Do NOT recommend.
-
February 2024 by Ti M
quality reptiles!
-
February 2024 by Micah Yanis (Psych0chef)
Everyone was so helpful and nice
-
February 2024 by Z R
They literally have everything I couldn't find for my dog in other locations
-
January 2024 by Dan Farrar Jr
Great service in the grooming area.
-
January 2024 by L R (L.R.)
I book at Auburn Petco often because they always have openings, last time we had a bad experience there with Chelsea but figured I'd give them one last chance but today was the last straw the Girl there named Natasha B was rude like I've never experienced at any groomers. When I was explaining the services I wanted done for my dog , she was telling me what I should be doing instead and how to do it amongst other things. Never in my life have I been talked to like that as a customer.I didn't even give them a chance to groom my dog after the way that she spoke to me unprofessional doesn't even fit to describe Auburn Petco. I walked out and will never step foot in that store. Now I know why they always have grooming openings,a couple friends at the Auburn dog park warned me about that place I should have listened ,stay clear of Auburn Petco in Massachusetts. Poor poor service !! I would rate lower than 1 star if possible.
-
January 2024 by Danielle Gagnon
I dont understand why I physically have to Load rewards into my account. Why cant it just be applied. We spend enough money with this franchise. They need to make rewards more convenient.
-
December 2023 by Kevin Carroll
It was ad expected. Staff were friendly and helpful.
-
December 2023 by Thom Wisniewski
Groomers are AWESOME here! My tiny dog thinks she's BIG and is a handful to get nails trimmed. They always take her with a smile and easily get her done. Super friendly staff
-
December 2023 by Marjorie Girard
Very good
-
December 2023 by Yami Rosario
Do not take your dog here. I have never had an issue with grooming but unfortunately my regular groomer closed down and I had no choice but to come here. They left my dogs haircut super uneven & claimed “she was too nervous & nippy.” My previous groomer NEVER made any of these statements and my dog always looked amazing. They also have horriblecustomer service and the way they talk about customers behind their back when you’re standing in line waiting is horrible.Took my dog to a local small business instead and it’s the best thing i could have done & they complimented my dog for how well she was for her haircutt. Avoid this place like the plague
-
December 2023 by 710 Breeds
The place is fairly well kept. We get our dogs shots there. Sometimes we get him groomed and nails done and never had an issue. Nice people
-
November 2023 by Matthew Boiteau
Terrible customer service. Staff seems lost with zero personal skills. I've brought my yellow lab to Petco for over 5 years. Never had an issue until yesterday. I dropped him off only to recieve a call 5 min later to pick him up. Their reason, he was scratching in the cage. She stated he needed a VIP appointment and didn't have time. If they waited 30 seconds he would've been fine. They never offered to make it right. Theres no mention of this VIP nonsense. Only suggestion was.....maybe you should bring him to his usual groomer at the Shrewsbruy Petco. Maybe you girls should do your job. They are clearly not equipped to do their job. Pathetic service at the AUBURN MA, Petco. Save your money and time.
-
November 2023 by juan ilarraza
Female Staff on duty in the aquatic area was very helpful as knowledgeable about the fish we were picking over the weekend. She was very polite, professional, & helpful making our visit pleasant. Thanks