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July 2024 by Michele Godzik
Prices are high, but quality dog food choices
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June 2024 by andrew berthiaume
Helpful kind staff
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June 2024 by Virginia DAY
I brought my dog Phinneas in for a grooming on May 18, 2024-third visit with the same groomer, Alyssa. I was pouring raining that day, so when I picked him up, I sort of tucked him in my sweatshirt to protect his ears. I did not get a good look at him until I got him home. He had a wound on his neck that was bleeding. When I called in Sunday, I talked to Jesse. He said he couldn't help me, I had to talk to Natasha the manager. When Natasha called me back Monday night, she offered 20% off next grooming appt and that she would do it herself. She said he probably only suffered razor burn because Alyssa did the same cut, she said, as before and that he was only fussy about his feet. I sent a picture of his neck wound and did not hear another word.
The difference would have been that Alyssa alerted me about the cut to his neck before I left the store. But to deny she did anything wrong, and he got the same cut as before (he did not, he was down to the skin and I asked for a puppy cut, not a scalp).
made me all the more upset. And I tipped her $15.
I called my credit card company and refuted the charge. I have been trying to get in touch with "Nate" the store manager, but his employees are unsure of his hours and he is never there when I call. (Do they make schedules for employees at Petco?) The decent thing would have been for Natasha to tell Nate, have him reach out to me and refund my money. Then offer the 20% for a next time. I will never go there again and will report to the Better Business Bureau. Nate, now you owe me a phone call. You need to schedule training in customer service protocols for your employees. To take the defensive and not care about the outcome of your services is unacceptable.
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May 2024 by John M
Easily the best Petco I've been in. They have a great variety of animals and their fish section is fantastic.
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May 2024 by Beverly Hoegen
The people that work there are always helpful and friendly. I just wish that there was a Petco in Webster. ?
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May 2024 by Amy Chickering
Employs abusive + violent groomers, do NOT leave your pets here.
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May 2024 by regan harding
Would give 0 stars if allowed. Stay far away from this locations grooming services. We had our dog get his nails done by the grooming manager and she had the neck restraint so tight that our dog lost consciousness, pooping and peeing everywhere. He took several seconds to wake and his gums were completely white, could barely walk and panting like we’ve never seen. This has been reported to corporate and hope they find this individual unfit to groom nails, let alone be the grooming manager. She also has clipped his nails before and had a hard time so she informed us we should sedate him in the future but proceeded to say “don’t act like I told you that we are not allowed to work on sedated animals”. Bending the rules and nearly killed our dog.
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May 2024 by Pedro Galicia
I went to the store located in Auburn, Ma to return some bags food bought by mistake and swap them for the right one and everything went smooth and easy. David, the gentleman that took care of my issue was very professional, very kind and very amicable. Thank you for the great help. Very please with the whole transaction
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April 2024 by Jonathan Vega
Very good and polite
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April 2024 by Desktop Dina
Love coming here. Always clean and well stocked. Unfortunately it appears they no longer sell my cat’s favorite Rachel Ray dry food though. They still have the best cat litter and cutest dog toys!
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April 2024 by Melissa Panarelli
Very poor and uneducated
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April 2024 by Annie Figueroa
I got the best food for my little dog.
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April 2024 by Zettemae Gipson
Horrible job. Left my dog BALD. An open wound on his private area. I am very disappointed. Do not send your dog here for grooming ☹️
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April 2024 by Sean Griffin
I tried to get my dog groomed here. Within 30 seconds of the staff taking him in, they came back out and told me that they couldn't groom him because he was pacing and panting when they first took him back to the grooming area. I didn't think it was unusual for a dog to be a little nervous his first time going to a new groomer, nor did the couple behind me in line who said that their dog usually acts the same way when they first take her in. The staff at least agreed to trim his nails, for which he sat completely still and did not fidget or make any sort of fuss, yet even after that they still would not do the full grooming. They said they thought he would pass out from stress if they tried to give him a bath and a blow dry, and they did not feel comfortable having him there.
I took him to PetSmart in Millbury an hour later and they groomed him without any issues. The groomer there told me that he did a great job and was very well-behaved.
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March 2024 by Michael Cote
Puppy training was an excellent experience with a very knowledgeable very pleasant training staff.
