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April 2024 by Linnette Matos
Everything was great
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April 2024 by Becky Harvey
Long wait. Was told I didn’t need to make an appointment but when I arrived, they said no appointments available. Told them I’d called so they squeezed me in. They also wouldn’t vaccinate my dog who’d had a reaction to Lepto vaccine- even though I wasn’t getting that one for him. I guess I understand, but it was frustrating. They did my other dog, no issues.
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April 2024 by Alycia Holt
We brought our dog for her vaccines & prescription. The vet was a very nice, calm woman who treated our dog awesome.
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January 2024 by Kate Garvey
We booked an appointment here at Vetco Total Care for a veterinary check due to an health concern for our pup, only to waste our time coming in and be told the Auburn location isn't a Vetco Total Care.The man at the Vetco Total Care Counter and another woman offered a 1-800 number to call corporate or to go to their Shrewsbury location (which doesn't have any appointments available). Arthur at the front register told me, "I can't do anything about that." Very helpful. Fantastic customer service./sDo not use Vetco for any of your beloved pet's care. Their systems for record keeping and appointment setting are terrible. They blow you off in person with nothing to help except a 1-800 number before a long holiday weekend. The locations that do offer vet care are understaffed and you can't reach anyone by phone. That's not acceptable service for a veterinary clinic.
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December 2023 by Jessy
The Vets were very good with Kora when she was getting flu shot and blood drawn. She was very nervous going there. They did a great job.
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June 2023 by Melissa F.
If I could give this place zero stars, I would. I brought my nearly four month old puppy to Vetco for her final round of puppy shots. The previous month, she had her rabies shot at the Shrewsbury Vetco. Their systems don't talk to each other regarding their patients. So, this was not in the system. However, I communicated this in person and brought the paperwork indicating she had the vaccination in May. Ryan the tech who does the check-ins stated he would update her vaccination record and said next month (June) when she does her final round of vaccinations, they would skip the rabies shot. I was in for a surprise today! Not only could I not be with her this time while she received her shots BUT they also ended up giving her another rabies vaccination!!! After being told not to!!!! I blame the vet (Dr. Ovid Fraser) who sat in his chair the whole time while examining my dog. I blame the techs for poor communication. He didn't take her temperature or pulse or respiratory rate because he was "Unable to" you were unable to because you sat on your butt the entire examination. No other vet has had these issues until today!!!! I only knew they had given her the rabies shot when they presented the tag to me. That's when I lost it and told them AGAIN she had it the month prior. Dr. Fraser did not bother getting off his warm chair to talk to me about how its okay and won't harm her etc. I told the tech Ryan, "I told you she had this shot already." He admitted that he remembered me telling him about it but it "Got lost in communication". They offered me a 50% off coupon......I don't care about the financial break! I don't want my dog getting sick/having a reaction!!!! Ryan also tried saying anytime they travel, they need another rabies shot......that is not true and she didn't travel!!! Stick to what you know, the iPad you play with and the scale you read for their weight! I will not be bringing her back to that dump anytime soon. Make sure they let you back there when they do vaccinations and do a two-step verification. Additionally, my dog had a grooming appointment yesterday. They skipped cleaning one of her ears. The stylist today was nice and took my dog back and cleaned her other ear.
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April 2023 by Ambar G.
I asked for a trim. Showed reference pictures and everything. I specifically asked to keep the face as fluffy as possible but here we are. I am so upset. Hoping to keep others from making same mistake. She does smell great. So if you want to come here skip the cut and get a wash.
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February 2023 by Michele P.
I felt very pressured by the girl that was going to be grooming supposedly Take oh she was not compassionate at all that I have been there three times and I was trying to find this letter that was in spam and I just couldn't pull it up I was getting very frustrated with her. She thought I was being rude. I was just trying to find this letter and she put pressure and wasn't very nice literally told me to leave my words were not harsh because I do not speak like that ,frustrated yes ,because I've been there three times trying to get my dog groomed and she told me I was five minutes past and even if I found the letter, she would not take my dog very disturbing and very upsetting that she would treat a customer this way.
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February 2023 by Jordyn P.
TLDR; Given fish that had ich that started dying within 24 hours of having them. Refunded for them after they fail to blame me for the deaths. Took dog for grooming but was turned away due to miscommunication from a desk lady with a buzz cut that was already rude over the phone. Won't be using Petco or Vital Care any longer.Very disappoint with the service I've received from Petco, and this spot specifically. First, I bought 6 neon tetras from them and within 24 hours 3 out of the 6 were dead because of ich. I was made to bring in a water sample of my own to make sure it wasn't "my fault" the fish died... this was interesting to me because you could see the white spots on the tails of the fish. While it was being tested the person told me that sometimes ich comes out of nowhere -- well not when there's a clear cause and effect. Of course found my water quality was perfect. I was then directed to treatments I can use for the REST of my fish since I had introduced them to my tank. Quite frankly I would give a parasitic and bacterial/fungal treatment with EACH FISH PURCHASE if you're going to sell sick fish. The least you can do is TRY to prevent the devastation.After this I did not buy anymore fish but I was still taking my dog using their Vetco Vital Care program. The lady over the phone was disrespectful from the start. She cut me off multiple times and then indicated I could bring my dog in before they started taking cats in. Turns out she wasn't clear about what time cats should be brought in. When I got there after 20 minutes of driving and my anxious dog shaking over the anticipation of the appointment, I was turned away because they were now only accepting cats. Next time, don't allow anyone to come in past 5:15p! For everyone else, cats only STARTING AT 5:30p, ABSOLUTELY NO DOGS AFTER THAT POINT EVEN IF THEY SAID YOU COULD COME IN. I don't know the rude lady's name, but she had a buzz cut. Long story short, I won't be using Petco or their services anymore. Very disappointed because they are accessible and easy to go to, but are no longer convenient due to their service.
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November 2022 by Kerry F
Friendly staff! Nice place
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October 2022 by Erica S.
We went here on October 7th, 2022 to buy my elderly mother a guinea pig since she lost her husband three months ago and we were met with a young girl who kept grilling us with information. She kept repeating the hay is 70% of a Guinea pigs diet. She wouldn't let my Mom get a Guinea pig unless she bought hay which we are all allergic too. She walked away when my son was talking to her and asking a question. He's 14 not 5. She also told him to "stop talking!" She is very rude. I was getting irritated with her aggressive advice she wouldn't let up even after I told her that I am experienced. I have had piggies for decades. We just wanted to get the Guinea pig and leave. I Walked over to the cashier and told him that the sales lady in the rodent section was irritating us and that I wanted to speak to the manager. She kept saying that the cage wasn't big enough (takes up entire back seat of car) and that guinea pigs need more room. She literally would point out EVERYTHING negative about all the products we were buying from THEIR PETCO store! She Then told us that they feed the guinea pigs food called vita Prima, and she said that that food has treats in it and it's basically junk food and it's not the best for their health but that's what they're told to feed them. Then she's trying to push us to buy Oxbow brand guinea pig food. I agree that Oxbow is a fantastic brand, I've never had any issues with rat food, guinea pig food or rabbit food with Oxbow. But when I mentioned that I wanted to start the guinea pig on the same food that they're feeding him and then we could slowly switch she seem to have an attitude with that and said that the food that they feed them is practically junk food. BIt's like what so you're feeding the animals crap that's what you're telling me and we're gonna buy your animal which you don't even want us to buy because you're a pain and everything we're doing is wrong it just didn't make any sense. It was just aggravation for nothing. I was like oh my God! I asked for the manager. She had told me that SHE was the manager. When I went to the cashier at the front of the store to explain what was going on he said that the manager was over there. I looked over what he was pointing too and it was a 30's something bald guy with blue eyes that was stocking shelves. So now I walk over to him and start having a conversation with him about what was going on. I explained that his staff member is basically bullying us and going over everything that we're doing wrong with caring for guinea pigs and everything that we have to buy even though we told her that we were all set with her advice after a while because she kept grilling us and repeating herself and treating us like we were basically stupid. And he just looked at me with a blank stare and was like "well we just wanna make sure that the animals are properly cared for." I said I understand that sir but she's being a bully about it like we've been here for over half an hour and she's still talking to us we just wanna get the guinea pig and go. I asked "can you please talk to her?" He didn't answer that. So as I'm having a conversation with him I see the girl come over and she's standing there while I'm having a conversation with him almost like she's babysitting my conversation with the manager. I started seeing that he wasn't apologizing to me about her behavior, he wasn't telling her to tone it down a little. He just basically was staring at me like a deer in headlights and looking at me like I had two heads. So once I saw I was getting nowhere with him my mom finally just agreed to buy the stupid hay, even though she's going to end up throwing it away because we're all allergic to it. All because this j*** of an employee at Petco who thinks she knows everything wouldn't let us buy a guinea pig without getting that particular brand of hay (even though there a
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March 2022 by Nicky Nicky T
This Auburn Petco sold me a very sick Guinea pig. I think it’s terrible that they treat their animals like commodities and that I should just return him. Of course, I would’ve never have done that. I spent thousands trying to get him treated at Tufts for a severe URI and parasites and he passed away. Now, Montana ( my piggy’s name) is in an urn on my dresser. He was too young to die and Petco should’ve realized that sneezing, eye leaking, and coughing is a condition that need veterinary care ASAP, as these animals are super fragile.
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December 2021 by Butterfly B
Friendly staff! Nice place
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September 2021 by Jamy Lavallee
Tip your severs cash it goes along way no matter where you go thay work for penny's on a dollar just saying but great time
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August 2021 by Heather Page
I took my kitten here and I bought the healthy cat and kitten package for $75 I later found out my cat had worms although one of the vaccinations said it was a D wormer I then had to go buy clear worm at Petco and apply that to my cat that didn’t work either after two weeks now I’m here again buying the only other option which is a capsule that cost $26 by bayer company which I do not support. I called the Vetco customer care and the gentleman’s only information he could give
