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December 2023 by Victoria G Bishop
Penske really stays on brand with horrible customer service. Good job keeping up the abysmal service.
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July 2023 by Aleksandar Steblaj
Called for the blown tire on my trailer at 2:30pm. Instead of replacing, they ripped off stream valve on the spare tire. 6 hours later, they are still working on how to replace a tire. At the end of the day, they go to bed thinking they are mechanics. ?
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June 2023 by Kris Donovan
Derrick was the technician that came out to Nissan of Auburn, to replace the "glad hand" compressed air line to the red emergency brake to my trailer. He was pleasant, professional and prepared. He noticed something that wasn't in the original work order and suggested that I come by the shop at 209 Washington Street in Auburn. Careful-it comes up quick and you might be going faster because it's near the bottom of a hill. He addressed the issue at the shop, and I can't say enough good things about Derrick, and Penske of Auburn
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December 2022 by Regina Clement
Gino was polite and helpful with my request.
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July 2022 by Justin Koziol
Dont come here for an extended rental if you have a vehicle they will tow it
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February 2022 by Steven Lombardini
If a negative star was available it would be applicable in this case. Anastasia was rude and should not be customer facing. As client who has rented from Penske for 10+ years the experience here was beyond abysmal. Charged for 2 trucks, mileage rates higher than what is usually charged and ZERO cooperation from Anastasia in terms of customer service. Contacted regional rep and was told it would be looked into and a follow up call would be given. During the call I was told that its a low priority and corporate customers who spend more get the attention. This response said it all. Even after a follow up email it is no surprise I did not receive a return call. Ryder just gained a new customer.
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December 2021 by murdoch mcavey
Very nice people to get the truck out.go over the circle check ✔️New clean equipment thank you so much
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August 2021 by Nicholas Couture
Ryan wasted a few hours of my day by sending me to Penske in Ct that was not open. Then he messed up my rates.The 5 stars are because of Anastasia's phenomenal customer service. She corrected all of Ryan's mistakes with pricing and she had a back up plan ready just incase. Anastasia made my day much easier during a very busy time. I appreciate her top notch level of customer service.
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January 2021 by Cj Maslowski111
Great place friendly staff
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December 2020 by Willie Musgrove
awesome service department
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November 2020 by Ed Santos
Great guys I won a moving and storage business in Framingham ma we rent from them all the time. Good customer service ?.
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July 2020 by Joe Carosella
Excellent service, nice employees very friendly
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July 2020 by Matthew Paquin
Attitude is unnecessary, customer service was plain rude. You ask for service and it’s like your asking the world of them. Will be speaking to my company about this.
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May 2020 by Chris Redfern
I always dislike having to have any work done at Penske East Windsor or Chicopee. Always made to feel like nusient for showing up to have work performed. Whenever possible I travel to Rhode Island, New York or a location near Boston.
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January 2020 by Dave Paglieroni
Very nice folks at the counter for Penske in Auburn Mass.
