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February 2024 by Diane Garoulis
I bought my new Honda CR-V from Lundgren Honda and I absolutely love it! I only bring it to the service department whenever I’m due for an oil change, rotation , and inspection . The whole team including Chris are amazing! They are always honest and you are always updated with everything. I even got a car wash . Thank you to all!
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November 2023 by dwsmith11111
I've bought or leased my last 4 vehicles from Lundgren. It's always a pleasure dealing with Lydia in sales. Service is top notch too!
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August 2023 by Maria P.
Have gotten all my cars from here! Great dealership with great people, never had an issue :) sometimes oil changes take a while, but that's expected with a high volume place and not doing them yourself.
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August 2023 by Louise Chadborne
I love the staff here, great vehicles.
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July 2023 by Caleb M
Ripped my gf off. 180 for an oil change. 460 total for routine service. Brake fluids replaced before needed. Pretty disgusting
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April 2023 by Pat Sheehan
Have always had great service at Lundgren Honda; however, I recently had a not-so-pleasant experience. Thus, the 3-star rating instead of a 5-star. But Lundgren was quick to respond and set things right. I have been a loyal customer for quite a few years now and will not let this one issue stop me from continuing with them in the future. Lydia Krog has been a fantastic salesperson who we have been working with over the past six years when leasing our new vehicles. She went above and beyond assisting me with my recent bad service experience and has proven that she cares for her customers before, during, and after the sale. Lydia will be the main reason I keep returning to Lundgren Honda. If you are ever in need of a new vehicle, stop by and see Lydia. You won't regret itServices: Auto engine diagnostic
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March 2023 by Deb E.
I have bought 4 cars at this dealership and used them for maintenance on all. Here is how you loose a regular customer: On my previous maintenance visit, I was told the car needed a left rear axle. I went to a different repair shop to have the axle replaced as the cost was significantly lower. Today when I went to this Honda dealership for regular maintenance, after changing the oil & inspecting the car, I was told that I needed a left rear axle! I said that I had it replaced previously by a different shop. I was then told that the mechanic said it needed replacement. I declined the work. When the final paperwork was filled out and I went to pay, a different salesperson checked me out and said it was an error. That there was a little grease on the axle that they wiped off & the axle is fine. This left me with absolutely NO confidence in the service department. I will not be returning to this dealership.
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March 2023 by Gillian
Oil change, tire rotation, and reattaching a loose portion of my car's undercarriage went well and was done in a reasonable amount of time. No pressure to get anything unnecessary done, everyone there was nice.
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March 2023 by Jason Kunst
Great service replacement of AC compressor under warranty
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March 2023 by Ned Utzig
Dealer service here is top notch, courteous, prompt, accurate. I had warranty work done here on my 2020 civic, which was also purchased here and was also a generally good experience. The usual dealer caveats apply: you will get some sales pressure on purchasing and need to do some negotiating, and for repairs, out of warranty is certainly cheaper to be had at a local garage. Nothing out of the norm here though.
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March 2023 by Deb S
I’ve always had my car serviced by a Honda dealer, but I won’t be bringing my car here ever again. I was told I needed new rear brakes and calipers immediately and it was dangerous to drive the car. When sales people become to pushy, it’s a red flag to me. I brought my car to a local mechanic and stated I needed new brakes. They checked the brakes and gave me my estimate. I politely asked about needing new calipers and they stated they were a little frozen, but the tech freed them - and stated they don’t need to be replaced. Lundgren was willing to charge me, a loyal customer for years $800 to replace something that wasn’t broken. Poor customer service - I am no longer loyal to Honda - I’ve found a trustworthy mechanic that won’t rip me off.
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December 2022 by A P.
Over the last 20+ years, I have purchased 5, 6, or even 7 cars from Lundgren and have serviced them at the dealership. Within the last few years, things seemed to have changed at the dealership. Recently, I had oil change performed within the last week or so. A price of $60ish dollars for the oil change, one would think there should be some attention given. But this time seems like it was shoddy work (see link). I called to inquire about it and sent the video into the service department to see. Maybe it's the holidays and people are busy, but I was unable to get resolution. I was willing to pay for my own clip, but I was told after the service manager viewed the video that I had to bring it in and would have to wait. All I wanted was to get a clip, and even willing to pay for it. But, no satisfaction. Bring in the vehicle and I'd have to wait for someone to look to see it, as if the video wasn't clear enough that the clip was not reinstalled after the oil change. I have decided to go to some local auto part store and look for a generic clip and pay out of pocket instead of waiting what would be an appointment four days from now. TBH, somewhat disappointed; Lundgren was always my go to and I've recommended Lundgren and have had many buy from there. I think I'll be forced to take my car to Premier Auto Repair in Worcester (have used them for my kid's used Nissan). We could do better, Lundgren used to do better. As an aside, the service receptionist was excellent in helping me; she asked me why I was calling and helped me get the video to the service team to view. She kept in touch with me all the way thru the end when I realized that it wasn't going to work out. THANKS Ashley. Pics.. the clip that Lundgren failed to put back in place and the one i went to O'Reilly's in worcester to get. $5 out of pocket and lesson learned. =8^(
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August 2022 by Matt H.
Big thanks to Paige and the entire service team!! Amazing, fast friendly service and beautiful waiting area with coffee bar! I was suprised that they had the lowest price compared with the oil change spots for a full synthetic oil change, so why go anywhere else than the Honda experts! Highly recommended dealership, I'll be back with my other civic soon!
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July 2022 by Craig M.
Not good value . I find it odd that a place doesn't give a free oil change when you buy a new car . I just bought a used Jeep and the Jeep dealership gave me 3 free oil changes and tire rotations . My wife bought a new car from Toyota and she gets free oil changes and tire rotations up to 20,000 miles . When I messages the salesman Jayson who sold us the car he was kind of rude . He just said "no have a nice day ". With no explanation. I would stay away from here and go to Herb Chambers of Auburn and get a Toyota . You get great service and perks buying from them .
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April 2022 by Sammi V.
DONT BUY USED CARS FROM HERE! Had a used car sent from this location to another location. The car has been nothing but problems and been in the shop for almost the whole month since we bought the car. 1. Failed inspection due to ball joint. 2. Leaking sunroof that cause the whole back seat to get wet. 3. Shifter cable broke. The car is currently in the shop for a Cylinder misfire and won't run issue still not diagnosed! Who knows what else is going to go wrong. "Owned" the car for over a month and only had the car out of the shop for less than a week and a half. Over $200 car payment for a car we haven't even had.
