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March 2024 by Eugene R.
I waited outside in my car for 45 minutes only to be told they were only doing oil changes because it was too busy. It would've take all of 10 seconds for someone to walk up to the car earlier and tell me so I wouldn't have wasted my time.
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March 2024 by Sadie O.
I came in for an oil change and had something dragging on the bottom of my car; they took the time to take it off free of charge and were very speedy!
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February 2024 by Nicole Anuszczyk
Southbridge Auburn is my favorite Jiffy Lube; in addition to the oil change options, manager Chris and a number of his team are also certified as full service technicians and one bay in their garage is dedicated to customers in need of a variety of repairs (not everything you can imagine, for safety or time/space reasons, but a lot!). I’ve been working with them for a little over two years and despite preferring that (all) repair shops put higher prices on labor and instead offer parts closer to cost, which my little review isn’t going to change lol, I don’t feel like I’m being overcharged and their waiting areas, restroom, and front desk area are maintained as well as the shop itself. I have keen housekeeping eyes and having seen many a business that doesn’t put much care into their appearance, it’s just another pro, here. I highly recommend Jiffy Lube full service in Auburn, MA, on Southbridge. Say hi to Chris and Robert, and Gage!
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February 2024 by Hailey Lefebvre
The gentleman here are so awesome! Quick speedy oil change ! They were so helpful with everything! Above and beyond on quality and service
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February 2024 by Kari Krise
Excellent service. Reminded me that I need an oil change every 5000 miles not 12000.My bad.
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February 2024 by Gabrielle Bakerlis
My husband and I have been coming to this location for the past three years. Each time oil change visit was smooth and the staff friendly.We recently move to a different state and got new plates on our cars. Today, I came in for an oil change on my husbands car. Carl mmediately told me the car had never been here before. (Mt husband has a pin hole oil leak and so he gets oil changes every three or so months.) I explained the new plates and tried to give him the old plate instead he spoke over me and continued to point out that this vehicle can only take the two most expensive options for oil changes. I again tried to explain we have never paid more than $70 here prior to hisilitary discount. He continued to speak over me. I called my husband to share my confusion and in the end he told me to just get rhe cheaper option and get out of there. Not all the staff here are bad apples, as some of them are very friendly and knowledgeable, however I can't say we'll bring any of our cars back here again.
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February 2024 by Jess c
I went here for a headlight restoration and during that visit I was told by an employee they did do brake jobs there. I was unaware that they did those types of jobs there. Time is an issue for me and I was told It could be done in about 2 hours. I made an appt few days following and had them done. The employee who was there the day I originally visited did not do the work on the brakes. Fast forward 7 months later, After hearing a noise Ive never heard on a car before, went and had it checked out. Only to be told that whoever did my front brakes did a “rush hack job” and didnt lubricate and grease anything and my calipher froze up and had to be replaced. I contacted Chris the manager and they looked up my invoice verified the date I was there and was told my complaint and video from the shop showing my brake frozen would be sent to owner and they would review cameras and “that their guys dont do that kind of stuff”. I would be contacted after it was confirmed or denied they were installed incorrectly. Well…it’s been 2 1/2 weeks no calls no emails or no refund on the poor quality work. Absolutely zero accountability. I will NEVER go to this or any other jiffy lube for any service again and I advise any one else not too unless you want to risk big expenses to your vehicle because of improper work. My next steps are to the BBB.
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February 2024 by Dan Stewart
I paid 50 dollars extra to have the cabin filter replaced only to now have it rattling every time I turn the air on. Your shop isn't in my home town so now, I'll either have to fix it myself or tolerate it until I can get back out there. For the 150 dollar price point on an pil change, a simple thing like that should be checked before I leave.
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February 2024 by Ken W.
I recently purchased tires through Tire Rack. After a booking snafu (caused by Tire Tack) I showed at Jiffy Lube to find they had an emergency service on the lift and couldn't do my install. However, the manager (Chris) found a way to help me. He had a serviceman change each wheel, one at a time with a floor jack. They did the four tire change out and an oil change in under an hour. I watched the place operate: like a surgical team. Very polite and professional. I know these large chain operations can sometimes let you down. But, I left feeling like I was treated like an important customer by real professionals. I meant to submit this review two months earlier bc I feel Chris and company deserve recognition from corporate. You can't please everyone all the time, but they did a great job for me that day!!
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February 2024 by Wanda Rivera
I’ve been a client for years, and Auburn is the location I trust the most.
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February 2024 by Gary Berthiaume
An all around great experience would recommend to everyone i know . Great place and great people . Super team
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February 2024 by Janisse Castro
Went to get an oil change today for the first time by myself so I was a little nervous since I’m a young woman. But I was able to stay in my car and the staff was extremely friendly and understanding with me. Definitely recommended and I will be returning for sure.
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January 2024 by September Forbes
My experience was amazing!! Fast, friendly and efficient! Thank you Auburn Jiffy Lube
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January 2024 by Jeff Webb
Was just more expensive than I thought
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January 2024 by Lisa Dennett
The whole experience from beginning to end was great.
