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February 2024 by r w
This store deserves zero stars! The two female managers at this store are rude and unprofessional. They lack basic training in customer service and engage in racial profiling. They will fabricate any lies they can come up with to not accept customers returns for brand new items purchased online or at another Finish Line or JD Sports store.They rejected my return for a brand new (unworn) sneaker purchased online from Finish Line falsely claiming that “I tampered with the sneaker since according to them it is not possible to take the insoles out of sneakers in general and by the managers being able to remove the insoles from the sneaker then something must be wrong with the item”. It should be common sense at this point that you are able to take insoles out of shoes which is why companies exist today that exclusively sell insoles for shoes to improve comfort. The sneaker I presented for return was Jordan brand owned by Nike and I know (based on previous purchases and just common sense) for a fact that the insoles in these kinds of products are removable! If you don’t know that obvious fact as managers how did they hire you to sell shoes?The real reason these rude managers refuse to accept returns is because they don’t want the added responsibility of having to sell returned merchandise. They will come up with any lie to reject your return (not abiding by Finish Line/JD Sports 45 day return policy) just so they can avoid having to sell more inventory.Without question, this is the worst Finish Line store in the Massachusetts, and possibly the US. Avoid this place unless you enjoy being profiled, discriminated against, lied on, and treated poorly as a customer!
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January 2024 by Mike R.
Always have what the kids need and want. Ina mall that's not too busy so never have a problem getting help the minute we walk in.
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November 2023 by Tekknick Fon Fabre
Not enough variety with brands and styles, such as puma flat bottoms. More of a performance shoe but still.
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February 2023 by Austin Stone
Nautil paid extra attention to finding the shoe I needed. Great service here!
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February 2023 by Natalie Guzman
Great selection. Workers are friendly and helpful
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May 2022 by Pat (Food eater)
Great experience and it was a pleasure dealing with Rashaun (rashawn). Highly recommended
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January 2022 by Lusie Habana
Horrible short black guy argue with me and stay on his phone
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December 2021 by Mario Rivera
I had a great time ! Nautil was amazing with her costumer service skills !
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September 2021 by Leonaldo Laboy
I love it
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August 2021 by YUKKON LA GATITTA MUZIKARIA MUZIKARIA
Great sneakers
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June 2021 by Jeffrey Webb
Very very helpful ..great crew.
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July 2020 by Diego Robinson
I find the shoes attractive just like you serve me
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March 2020 by Mel Mosiejczuk
I like this place allot since my son has wide feet and they have sneakers that fit him so this has been our go to store. He likes Adidas and they have a good selection. The workers are super friendly and personable. The gentleman whom helped us during our recent visit was amazing in helping my son.. I wish I remembered his name. Highly recommend this store.
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December 2019 by mark giles
Nice stuff
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November 2019 by Brenda Boisvert
Great customer service, always a sale & great quality
