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January 2024 by SomeoneWhoKnowsNothing AboutSomething
Just bought a new buick at this dealership. Real easy, in and out. Ask for Alex. The man is good. He is very knowledgeable and made the process easy.
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October 2023 by Ronald Valade
Diamond bailed us out BIG time! We were stranded traveling from NYC to Maine in the middle of the night. They went above and beyond to get us back on the road the very next afternoon. Thank you Sarah for really taking care of us!
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October 2023 by Shana W.
this dealership charges DOUBLE in labor compared to what our other Chevrolet dealership charges!BEWARE
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September 2023 by Damon B.
Garbage dealership, horrible people to keep you there for hours. Ignore you and then try to make you feel like you have to buy the car they're doing you a favor a lot of hidden fees. They'll try to add points on your interest rate for every point they go over the bank they get $1000 in their pocket, the sales rep, Kevin is a liar and a condescending rude person. They are sales rep Tony and Mike make you feel like you're less than them because you have to buy a car that you should feel honored to buy a car from their dealership. Cars are way over priced terrible service. The service department rip you off, overcharge you and not fix anything or if they're forced to fix something I'll try to honor the warranty. They'll find a way to make it your fault so they don't have to honor it. Overall horrible experience. Terrible dealership never go there.
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August 2023 by Sharon M.
Horrible experience at this dealership. Purchase paperwork on our new vehicle was not what was agreed upon. Brought it to their attention and was told we would be refunded the amount owed. We have a written IOU and text messages from the Director of Financial Operations, Mike Monfreda, but never received the refund. Took it up with Jonathan Massad in management and was fluffed off. Now have to take them to Small Claims Court to recoup the $1K plus owed. Avoid this dealership! Sneaky tactics seem to be a pattern.
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June 2023 by Chris W.
Have had 2 vehicles serviced here over the past 10 years and I've never had an issue regarding the repairs, or the final cost of the repairs. I absolutely recommend them if you own any GM vehicle.
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June 2023 by Kelly R.
Dealer called me and told me a car I had been on a waitlist for was just delivered and sent me the video of it being unloaded off the truck. Then told me he would call me in the morning when it was cleaned up and ready to inspect.I then see a post on FB by another salesman saying the car is available to purchase.I instantly text the salesman and he tells me the car has a deposit by someone else....Lousy way to treat a repeat customer who has purchased 7 new vehicles from this auto group.I hope your dishonesty was worth losing a customer over.(And yes I have text message back up proof)
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May 2023 by William J.
HARRIS, was my salesperson. I needed a new vehicle for moving things around and for my newborn. Wanted a larger 6 cylinder vehicle. He sold me on a 2023 chevrolet blazer telling me it was a 6 cylinder when I find out after the purchase its a 4 cylinder turbo. Ontop of that he likes to prank customers by telling them at 1,000 miles you need to get the "break in oil" changed. I go to do that to and find out theres no such thing and im the third person this month he has played his games with. Harris is an air head.
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May 2023 by Adrian Minervini
New year same review!After being sold a car that wasn't as advertised. The dealership refused to work with me to remedy the situation. I ended up contacting Massachusetts Attorney Generals office as well as a personal lawyer. Jason Testcross called me from a private line to bad mouth my self only to have him raise his voice at me. They also removed my last review so this is a repost of my last one. DO NOT TRUST THIS DEALERSHIP!Had to contact Mass Attorney General due to them selling a car that wasn't the right model with no intention on trying to remedy the situation. I was hung up on by their manager Jason after he told me "I didn't even want to deal with you." After asking for them to address this issue for the second time.New update to make sure this review stays up on googles algorithm and in hopes for other consumers to make a informed decisions of what kind of business they are supporting.Update: 5/9/23Google has informed me that this review has hit 1000 views!
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February 2023 by Allen F.
I would like to thank, John the president of Diamond Chevrolet!!for working with us. on the issue we had. I would like to recommend thatif you are looking to buy a vehicle, check out Diamond Chevrolet. Thanks,Allen
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November 2022 by Kerie C.
Do not bother taking your car here to be serviced. The wait is a minimum of 2 hours for minor repairs. I had two recall issues to take care of. Both times I scheduled an appointment. Not sure why they take appointments as they don't actually work on your vehicle at that time. Drive a little farther to get a better service center. Diamond Chevrolet do better. Like bare minimum and honor appointment times. A joke.
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October 2022 by Lance S.
Came into look at a Chevy, they were super pushy. Were charging over MSRP. The Sales manager Kevin told me he wasn't ruining a museum and that I should buy a car. Future car buyers beware of these practices.
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October 2022 by John A.
Purchased 3 vehicles from this dealership. New sales manager much better than the last. But I am blown away at the piss poor customer relation I received from the parts department. I called in to check in on a back ordered part I need for my Yukon. The old crusty guy that I got on the phone was useless. Grumpy. And extremely disrespectful yelling at me on the phone because I asked for a part number. Best part is my vehicle is awaiting for this part. And they are making the repair. I was told no expected ship date I said I might as well try to call around and find this part to get my vehicle back up and running. Once I asked this outstanding specime of a human being what the part number was he refused and said diamond does not give out part numbers, I said I purchased the vehicle from you and your making the repair wtf do you mean you can't give me the part number he then proceeded to yell at me . What kind of garbage is that. Especially after telling me that my part is on back order with no ship date. I've spent over 200k with this dealership over the years. After this event with the slob on the parts counter I'll never go back. Imperial here I come.
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September 2022 by Emma Candelario
I went to diamond with a certain car in mind, I was so disappointed when I didn’t like it in person however Taylor figured out the key features that I wanted in a car and pulled up some options For me to test drive, the first few cars I test drove weren’t for me. But after some trial and error, we found my dream car a Buick enclave. It had everything I wanted and then some. Taylor was amazing and Tony, Jason, Kevin and Derick were such a huge help in making this car a reality for me! Thank you to everyone who helped make this happen! It was a no pressure environment and they really do go above and beyond to make sure you’re in love with what you are buying!
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September 2022 by Chelsea Doyle
Brandon was very knowledgeable and not pushy as a salesman. I always go with the first salesman that approaches me because I think punctuality is a good trait to have in business and I was impressed and happy with Brandon!! Will be back to see him when I’m ready for an upgrade