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December 2023 by John Bowes
Busy, busy.
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September 2023 by Matt H.
Got there at 7:58- they asked me to wait, said they would help me, then asked 8:00 on the dot told me "sorry, registers closed at 8:00" ---- Came back the next morning- the prescription that was supposed to be transferred from an out of stock cvs wasn't. 30-45 minutes to fill antibiotics. just ridiculous
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July 2023 by Bamboo Wackystick
Long waiting to everything
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January 2023 by Jim K.
Mission accomplished!My mission was to see if I could get the Covid Home Testing Kits.First obstacle: long lineWell, I went to the "Consultation area" and within minutes, Laura was assisting me with the proper procedure and paper work.Obstacle two: may be a long waiting time.Well, in a short time, my name was called and I proceeded to checkout. Laura once again was there for me.Mission Accomplished! The icing on the cake - -cost: $0.
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October 2022 by Jessica D
Extremely rude service. For better service simply visit another CVS. When asked for the name of an extremely rude pharmacy tech I was told she would not give it to me. After calling another CVS and corporate, please know they HAVE to disclose first names! The manager at this location Vicky flat out lied. Said she heard my conversation with the tech when she was on phone. If so what kind of quality care was the manager who also illegally withheld her name giving the patient on the phone? Save yourself an hour headache and roll on to a store with a kinder staff. Not to mention when they thought i left they continued to talk about me to other employees and customers. Embarrassing and harassing. They threatened to call the police when I asked for their names and refused to give me a pen to call corporate.When the staff handing your meds knows every detail about you and you can't know their first name something is wrong. Beware!
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June 2022 by Jaz Barry
Inadvertently consumed water that was 6 weeks past its expiration date due to CVS' negligence in properly rotating their product. I was caused unnecessary stress when I realized I'd drank the whole bottle and that it was expired, as I am in my third trimester of pregnancy. Upon returning from my "babymoon" vacation, I immediately went to CVS with both the bottles and the receipt to let them know what happened. I was promptly scolded for "not coming in sooner." Only 10 days had elapsed, and as I stated before, I was on vacation and out of town. No one at the store seemed to care in the slightest about my complaint. I then contacted CVS Customer Service who gave me a case number and indicated I'd be receiving a call from their Distributor. After a week passed and I'd heard from no one, I called back only to be told that the case had been closed without contact and that they considered it resolved. I am now currently in contact with their insurance company, who also doesn't seem to care in the slightest because me and my baby apparently didn't get sick enough for their liking. It's really ironic that CVS is a drugstore and pharmacy that claims to focus on health, and yet could not care less about the health of their patrons, and actually puts their customers at risk through their actions and lack thereof. Despicable.
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June 2022 by Lorraine Alves
If you aren't going to open at your posted hours you should change the post. Left work to pick up my prescriptions and apparently we are waiting for the pharmacist before they can open. Your customer's time is just as important as yours is. Be more considerate.
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June 2022 by Jaz B.
Inadvertently consumed water that was 6 weeks past its expiration date due to CVS' negligence in properly rotating their product. I was caused unnecessary stress when I realized I'd drank the whole bottle and that it was expired, as I am in my third trimester of pregnancy. Upon returning from my "babymoon" vacation, I immediately went to CVS with both the bottles and the receipt to let them know what happened. I was promptly scolded for "not coming in sooner." Only 10 days had elapsed, and as I stated before, I was on vacation and out of town. No one at the store seemed to care in the slightest about my complaint. I then contacted CVS Customer Service who gave me a case number and indicated I'd be receiving a call from their Distributor. After a week passed and I'd heard from no one, I called back only to be told that the case had been closed without contact and that they considered it resolved. I am now currently in contact with their insurance company, who also doesn't seem to care in the slightest because me and my baby apparently didn't get sick enough for their liking. It's really ironic that CVS is a drugstore and pharmacy that claims to focus on health, and yet could not care less about the health of their patrons, and actually puts their customers at risk through their actions and lack thereof. Despicable.
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March 2022 by Phillip Tsouridis
Way over priced - could by cortisone cream at dollar store for 1.00 - CVS lowest price was 5.99 - 6x as much - left and didn't buy, didn't feel like being robbed.
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March 2022 by Chris Parker
Want to kill an hour? Go get your script from the cvs in Auburn. Like they dont make enough off our insurance to hire enough of people?
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December 2021 by Jessica Dombroski
Extremely rude service. For better service simply visit another CVS. When asked for the name of an extremely rude pharmacy tech I was told she would not give it to me. After calling another CVS and corporate, please know they HAVE to disclose first names! The manager at this location Vicky flat out lied. Said she heard my conversation with the tech when she was on phone. If so what kind of quality care was the manager who also illegally withheld her name giving the patient on the phone? Save yourself an hour headache and roll on to a store with a kinder staff. Not to mention when they thought i left they continued to talk about me to other employees and customers. Embarrassing and harassing. They threatened to call the police when I asked for their names and refused to give me a pen to call corporate.When the staff handing your meds knows every detail about you and you can't know their first name something is wrong. Beware!
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December 2021 by Theresa Sommers
I had scheduled a Covid booster at this location 2 weeks in advance of the appointment. I get a voicemail the day of, saying that the person giving the immunization leaves a full six hours before the appointment time I booked online - and could I come in within the next two hours. Of course, I did not get the message until after it was too late - and then when I tried to call, no one picked up (I gave up after a half hour on hold). I have a two month old baby at home, and my husband and I rearranged both our schedules in order to accommodate the appointment I had booked. Astounding incompetence and completely unacceptable!
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December 2021 by Dawn Ciulla
I'd give it zero stars if I could. If you plan on using them as your pharmacy, they do not answer the phone. At first I gave them the benefit of the doubt thinking it had to just be a busy day. If you are on any kind of medication, just realize they do not answer the phone. I've been on hold for over 2.5 hours at least 1 - 2 times a week. They also do strange things like put your prescriptions in plastic sandwich bags. The pharmacy often has a line. Seems like they are extremely understaffed (for the pharmacy portion anyways).
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December 2021 by Michaela Booth
This pharmacy is DRASTICALLY understaffed. It takes 20-30 minutes for them to answer the phone and the last time I was there, there were 10 people in line with only one person at the checkout. I don't blame the workers, who are clearly very stressed - but management, if you're reading this, STAFF YOUR PHARMACY PROPERLY. Please and thank you.
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December 2021 by Penelope (Penelope)
The people at this CVS are always amazing! Short staffed and stressed they always have the answers to my questions and are pleasant. My scripts are ready when they say they will be!